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Orchard Mile Reviews Summary
The company has garnered a reputation for outstanding customer service, with numerous reviews praising the responsiveness and professionalism of staff members. Customers frequently highlight positive interactions, particularly with representatives who go above and beyond to resolve issues and provide personalized assistance. However, there are significant concerns regarding the return process, particularly delays in refunds, which have frustrated several customers. This duality suggests that while the company excels in customer engagement and product quality, it must address its return policy and processing times to enhance overall customer satisfaction.
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My package was mistakenly delivered to my neighbor's door by the Carrier and I immediately send an email and placed a phone call I spoke a young man name Sidd and he was very helpful and kind, My Chanel number 5 smell amazing looking forward for more shopping for Christmas delivery was quick...
I was able to purchase from this site what the source vendor told me was no longer available. When I asked for confirmation that they had the item, I received a quick and informative response from Sid, who assured me when it would be shipped. Again, this was much better service and communication than the originating vendor was able to provide. Based on this experience, I will not hesitate to purchase from this site again.
Debbie was an absolute pleasure to deal with. All of my questions were answered and resolved almost immediately!
Great products available online and customer service is exceptional. I received my order very quickly. I needed to make a couple returns and they were able to get back to me with a return label with very little delay. I love the assortment of items from fashion to home!
The same as another review. They let you go through entire purchase, charge your card, and then days later tell you it is out of stock so your funds are tied up for weeks. Their Customer service never answers the phone lines or just hangs up and emails have up to 2 day lag time in response. DON'T DO IT.
Angelo was very quick with his responses and very helpful! The returns process was painless. I will be shopping here again.
Great customer service. I asked a question about a product via their chat, and they quickly contacted the manufacturer and got back to me.
I recommend!
I love the products and brands they 'curate'. Recently, I contacted customer service to process a slightly complicated return and they did a wonderful job.
This business seems to be a one-person operation. I made two orders within 15 minutes on March 31. The first one was acknowledged via email, and shipping info promptly sent. I received the order 5 days later. I never received shipping information regarding the second order via email, and my account page remains showing "processing" 9 days later. I wrote 2 days ago, and never received the promised 24-hour response. I called the next day, reached the customer service person (who seemed to mean well), but she didn't call back that day, as promised. I called again the next day, and she said she was working on it and would call back in an hour. When that hour came and went, I contacted Amazon, as they are payment service. The Amazon rep called, was placed on hold, and then hung up on.
A few hours later, I received an email from Orchard Mile showing a partial refund on the order, which it says will clear within 10 (more) days. There was no explanation. I had to call again to find out what happened, and I was told that one item has been delivered (I'm out of town), although I still haven't received any email confirmation of shipping, nor has my account page been updated to reflect that one of the items has been shipped, or that the other was sold out.
Overall, this is a pretty slipshod enterprise, but the item I have received is terrific and the price was great.
If you decide to shop here, proceed with caution. Pay close attention to your orders and stay on top of things. If you have the option to let your purchase go through Amazon pay, you probably should take advantage of that, as Amazon can help you get a refund. They won't maintain a seller very long if complaints pile up.
Charge your card, before they even know if item is in stock. Waited 3 weeks and they finally cancelled order and refunded me when they did not have item in stock. Their customer service never answers the phone lines. Avoid.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members