Horrific! Sure, they reply to your emails, but if you return an item they will wait forever and then some to refund you. They will wait 30 BUSINESS days… Any holidays in there? Tack on a few more days! So while they have received my item they will wait those FULL 30 days… no less, but maybe more! We shall see! Completely atrocious return policy! Refund me already! Don't bother buying from here! Never again!
Angelo was kind and genuinely concerned about my order. Best of all I got a wonderful new blouse on sale that I have to restrain myself from wearing too often I like it so much. My coworkers may start to worry (!). Really personable and professional service which has the wow factor and human element in the usual deluge of anonymous customer service contact of online retail. Thank you, really, very much, Angelo.
I should've read the reviews as I'd never heard of them. I ordered and returned an item over a month ago and still have not received a refund. I keep getting the response that returns take up to 15 days, it's been a month or more. Never order from here, they will hold your refund hostage if you decide to return anything; sad because I would've recommended the site to friends and family if they provided good customer service.
Never gave I dealt with another retail front online or in person (including Neimans and Saks) with better customer service than was provided by Orchard Mile. Namely Katherine was outstanding. But all great. Followed up with out me calling or emailing. And followed every question and request to 100 percent satisfaction. Be assured this will be my first go to spot for all my clothes. Truly an outstanding experience. I ordered a lot a xmas and before. Sent back some and not one issue!
Lovely! Thank you so much Laurie! We are so glad to hear that you have had a great experience shopping with us at Orchard Mile. Thank you for being our guest!
The customer service team here is really great, I was having an issue with my return and the person helping me kindly called the brand and helped me out.
Will definitely be shopping here again thanks!
I ordered a product which arrived very quickly from the U. K. I liked it so much that I decided to buy another for a gift. When I went to order it, the price had been significantly reduced. I wrote them to ask for a price reduction and got a very prompt reply from Sid, who contacted the seller and had my account credited. I appreciate the great customer service and will continue to use the site!
Hi Faye! Thank you for your review! So happy that Sid was able to help you with that! Thank you so much for shopping with us!
I have never experienced a company with better customer service. I've had them follow up with me on returns and just stayed on top of everything for me. If they have anything I want, I'm buying it from them for sure! Never been treated better than with this company.
Great customer service and fast shipment. I have to return one of the items I bought - I'm thinking to buying it again in smaller size - and needed a little assistance, Angelo was great to work with! I will defenetly keep buying from this company
Hi Virna! Thank you so much for your feedback! We are so happy you have found us, thank you for being our guest!
I would prefer to give Orchard MIle a 5 star review but unfortunately I had an issue with a return item. I ordered a dress from Dolce and Gabbana that I returned and I didn't receive a refund after 2 months. However as soon as I reached out to Angelo at Orchard, he took care of things immediately. I'm not sure if the breakdown was at DG or Orchard, but I do know that Angelo was incredibly responsive, friendly and got the refund initiated. Thanks so much!
Katherine from Orchard Mile customer service has been amazing! I had to exchange an item and due to Covid-19, there were some understandable difficulties with shipping and receiving. Katherine has been unbelievably accommodating and helpful over the past month and I cannot thank her enough for going WAY above and beyond to help me. I will most definitely continue to shop with Orchard Mile!
Thank you so much for your feedback! We greatly appreciate you as our guest at Orchard Mile and thankful that Katherine was able to provide you with excellent customer service!
I ordered an expensive cardigan which was on final sale. When the item came there appeared to be damage on both sleeves - the yarn appeared to be unraveling. When I communicated with customer service, they reported that the item came from their "partner." They asked me to send photos of the sweater showing the faulty areas. They first said their partner wouldn't accept the return and subsequently said the damaged area was part of the design. I didn't buy it from their partner. I bought it from Orchard Mile. It's the last purchase I will make from this substandard company. Poor customer care. Lacking in integrity, in my opinion.
I ordered some coach shoes from orchard mile Sept 15,2020. I received an email stating that my order had been processed. Sept 22, i received an email saying that a refund had been initiated on my behalf and as soon as it was processed, i would be notified. I did not request a refund and emailed to ask why it was being refunded. The response was that i was being refunded because my order did not meet the requirements of the Coach approval process. Again, i was confused and asked what that meant because if i paid for something, what is there to approve? The email i received back was " Orchard Mile is a luxury and contemporary fashion e-commerce marketplace, we partner directly with designers to showcase their full collection. We submitted your order to Coach however, they have canceled your order and mentioned that it did not meet the requirements of the Coach Approval process" I'm not sure what to think but as long as i can afford to purchase something, why not let me?
Hi Ludmilla! Thank you so much for your review and so terribly sorry for your poor experience with your order. Orchard Mile is an online marketplace that has partnered with all of the various brands you will find on our site. Our orders are transmitted to the brand partner for fulfillment and ship directly from their warehouse. I am so sorry that your order was unable to be fulfilled and do thank you very much for being our guest at Orchard Mile.
Received quick and courteous response from
Kimberly. Was not sure my order would arrive In time for an event I was attending. Package not only came packaged nicely but arrived even earlier than expected. Looking forward to shopping again at Orchard Mile.
Thank you Amy for you taking the time to submit your feedback! Thank you for being our guest!
Katherine C was amazing at helping me with my return. She kept me informed every step of the way from providing the return shipping label confirming my refund had been processed. She made it so easy! I have high confidence in ordering with Orchard mile. Anne V
Wonderful! We are so happy to hear that Katherine was able to assist you and provided you with the excellent service that we strive for! Thank you so much for being our guest Anne!
I called just one time and spoke to Debbie. She went above and beyond on a final sale item. Not only did she price match by reaching out to the vendor but she was also kind enough to accommodate size change if I needed it. Great service!
Sid with Orchard Mile helped me receive refunds that were very complicated in detail and was very responsive, polite and gave many updates on status. I could rest assured that Sid would handle my request and I didn't have to worry. Never felt so respected and appreciated before with a company!
I order a lot of things online and I never experienced the quick responses like I did with Katherine.
I will definitely be using your company again.
It was a real pleasure
Thank you
Debbie Ray
Hi Debbie! Thank you so much for your review! So happy to hear that Katherine was able to help you quickly and kindly! We are thankful to have you as our guest at Orchard Mile!
I have had such good over and above service from the staff at Orchard Mile, Katherine was most helpful. It is nice to deal with people like Katherine who really want to help and go the extra mile to do just that. I would give an A+ to all the staff.
The products they sell are also top notch.
Thank you so much Judith! We are so happy to have you as our guest!
Katherine in customer service not only provided prompt reliable information and ordering. She also enabled me to use a discount code from the maker of the garment I bought.
It was such a pleasure to do business with so courteous and professional a member of your staff.
I look forward to being a regular customer!
Wonderful! We are so glad to hear that you had such a great experience and we are looking forward to having you as a continued guest! :)
I needed to have an item personalized as a gift and was able to chat with a representative and take care of everything in less than 5 minutes. Highly recommend!
Hi Elizabeth! Thank you so much for your feedback and so happy to hear that we were able to help you get your gift personalized! Thank you so much for being our guest at Orchard Mile!
Overview
Orchard Mile has a rating of 3.6 stars from 70 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Orchard Mile most frequently mention and customer service. Orchard Mile ranks 124th among Women's Clothing sites.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your review Penelope! We are so pleased to hear that Angelo was able to help you with your concern and that you love your new blouse!