Horrific! Sure, they reply to your emails, but if you return an item they will wait forever and then some to refund you. They will wait 30 BUSINESS days… Any holidays in there? Tack on a few more days! So while they have received my item they will wait those FULL 30 days… no less, but maybe more! We shall see! Completely atrocious return policy! Refund me already! Don't bother buying from here! Never again!