I loved the dress that I ordered, but unfortunately it was too big. Geryl was very helpful and find the way to exchange the dress for smaller size. Also she helped to apply discount that was in previous order. It is difficult to find great customer service like this. Really appreciate all the quick responses and help. Will shop here again. Thank you Geryl! Sincerely, Iren Noskina.
Orchard Mile is not issuing a refund on a returnable item because they now say it's up to the vendor to decide. Would never shop there again.
Hi Julia, thank you for your feedback. Please know that our team is working on your return with the brand. Please accept our sincerest apologies that you have had this experience on Orchard Mile, we do strive to provide the best customer experience for our guests. We will continue to keep in touch regarding your return.
She was beyond helpful and easy to communicate with via text. Helped me sort out a bit of an annoying issue. Appreciate all her help and will definitely be shopping with Orchard Mile again
If you text Orchard Mike about any concern with your order, they are extremely quick to respond and resolve your issue. I'm very pleased with every aspect of this site.
Thank you so much for your review! We are really glad to hear that you like our text communication feature!
Ordered an item and had a minor issue but Katherine was very nice and willing to help me out. I'm very happy with the service and quick shipment. Would def purchase again from this site!
Hi Edith! So happy to hear that Katherine was able to help resolve your issue promptly! We are so happy to have you as our guest! Thank you for your review!
Loved shopping at this company. The service is like no other I received from Saks and Neiman Marcus. I will definitely recommend this store to my friends.
Thank you so much Lucy! We are very pleased that you love shopping with us! We will continue to strive to make your experiences pleasant!
Beautiful dress and fast shipping, unfortunately I had to return it. Katherine from customer care made that happen seamlessly. Thanks Katherine and Orchard Mile.
Hi Melissa! We are so happy to have you as our guest on Orchard Mile! So sorry to hear that your item was not perfect for you but pleased to hear that Katherine was able to make it an easy process for you!
Happy New Year! This is the first opportunity I have had to sit down and thank Geryl... for simply the BEST Customer Service I have received... EVER... from ANYWHERE! Thank you, Geryl. You really do ROCK! Orchard Mile is so Fortunate to have you representing them! XOX Patty
Wow Patty, So glad to hear that! We are so thankful to have her and YOU as our guest!
Great customer service. I asked a question about a product via their chat, and they quickly contacted the manufacturer and got back to me.
I recommend!
My package was mistakenly delivered to my neighbor's door by the Carrier and I immediately send an email and placed a phone call I spoke a young man name Sidd and he was very helpful and kind, My Chanel number 5 smell amazing looking forward for more shopping for Christmas delivery was quick...
I live in Canada and shipped my order to my address in the US. Katherine was fantastic, she answered all my questions immediately with patience and professionalism. Thanks Katherine!
Thank you so much for your review Katie! We are so happy to hear that Katherine provided you with an excellent customer service experience!
Dealt with Sid. Amazing customer service. Went so above and beyond. Also dealt with Katherine via text. This company is a new find and a keeper!
Hi Susan! So awesome to hear that and we are grateful to have you as our guest! :)
I ordered a sweater from Orchard Mile as a first time customer. I did not receive the 10% discount so I emailed Sid the next morning and IMMEDIATELY received a reply and a guarantee of the discount. Very impressive customer service!
Hi Kathleen! That is what we strive for on Orchard Mile, a positive and excellent customer experience! :) Thank you for your review!
This is a fake site. They do not sell anything, do not trust it. They keep your money and will not cancel orders or return your calls/emails/texts. FAKE do not fall for it.
Hi Deidre! I am also very sorry that Bottega Venetta was unable to fulfill your order as the bag had become out of stock. We definitely do not wish for this experience for our customers. We did issue a refund as soon as this brand notified us. I would be 100% happy to help you have a more positive experience in the future. I have messaged you my direct contact information.
The people who work at orchard mile have the best customer service. They follow up and get right back to you. Purchase a DVF dress and needed to return and I got the shipping label right away.
Thank you so much for your review Deborah! We are so happy to have helped you with this return and thankful to have you as our guest!
Jess, u guys have been great, soon as I made a comment, u guys always replied back, by being honest and respectful, any1 would love doing business with u guys
I purchased a channel foundation online. After weeks of requesting a return slip from customer service, I still can not get one. DO NOT BUY
Geryl was very helpful in getting my discount code applied - I wrote in and moments later I was notified that it was applied. Thank you Geryl for your exceptional service!
Geryl was very helpful. In registering, I forgot to put in a discount code and did not get the 10% discount. I emailed and Geryl quickly resolved the issue and got me the discount.
Hi Paula! So happy to hear that Geryl was able to help you with your first time customer discount! Thank you so much for your review!
Jess was amazing and quickly resolved an issue I had with a return. The size was correct but fit really strange. She made it easy.
Kat L.
Overview
Orchard Mile has a rating of 3.6 stars from 70 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Orchard Mile most frequently mention and customer service. Orchard Mile ranks 124th among Women's Clothing sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Irene! So glad to hear that Geryl was able to help you with your request! Thank you for your review!