I was able to purchase from this site what the source vendor told me was no longer available. When I asked for confirmation that they had the item, I received a quick and informative response from Sid, who assured me when it would be shipped. Again, this was much better service and communication than the originating vendor was able to provide. Based on this experience, I will not hesitate to purchase from this site again.
Great products available online and customer service is exceptional. I received my order very quickly. I needed to make a couple returns and they were able to get back to me with a return label with very little delay. I love the assortment of items from fashion to home!
Sadly, due to what I'm told was a technical glitch, the dress I ordered was out of stock. I called customer service but only got a voicemail. However, when I tried a text option, I was put in touch with Kimberly. Kimberly expresses remorse for the problem, immediately refunded my full order (shipping too), and found a really pretty alternate dress. I really appreciated her help.
Thank you Katherine L for providing excellent customer service and assistance with ensuring I received my discount on my first purchase. Katherine was prompt to reply and answered all questions I had to resolve my concerns. I highly recommend Orchard Mile!
I purchased an item that later I was informed was not in stock, so they cancelled my order and informed me that they would refund my card, a week after I contacted to find out about the refund and they told me they had just refunded my card and I would have to wait10 business days
So why would you have something in the website if is not in stock, charge the customer and then we have to wait weeks to get a refund
That is unacceptable
Hi Claudia! I am so sorry that you had this experience. Orchard Mile is an online marketplace that has partnered with the various brands you find on the site. Our site is integrated with our brand partners and all inventory is provided by the brands. Unfortunately, sometimes the brands are unable to fulfill the orders due to inventory discrepancies. Again, we are truly sorry for this and it is not the experience that we hope for for our guests. I have checked your order and it has been refunded, the processing time at this point is up to the financial institutions as to when it will be made available to you on your card. We simply ask that guests allow 10 business days due to this, however you may see it as early as 1. :) We do thank you for being our guest at Orchard Mile and sincerely apologize for the inconvenience.
I would prefer to give Orchard MIle a 5 star review but unfortunately I had an issue with a return item. I ordered a dress from Dolce and Gabbana that I returned and I didn't receive a refund after 2 months. However as soon as I reached out to Angelo at Orchard, he took care of things immediately. I'm not sure if the breakdown was at DG or Orchard, but I do know that Angelo was incredibly responsive, friendly and got the refund initiated. Thanks so much!
I ordered an expensive cardigan which was on final sale. When the item came there appeared to be damage on both sleeves - the yarn appeared to be unraveling. When I communicated with customer service, they reported that the item came from their "partner." They asked me to send photos of the sweater showing the faulty areas. They first said their partner wouldn't accept the return and subsequently said the damaged area was part of the design. I didn't buy it from their partner. I bought it from Orchard Mile. It's the last purchase I will make from this substandard company. Poor customer care. Lacking in integrity, in my opinion.
I ordered some coach shoes from orchard mile Sept 15,2020. I received an email stating that my order had been processed. Sept 22, i received an email saying that a refund had been initiated on my behalf and as soon as it was processed, i would be notified. I did not request a refund and emailed to ask why it was being refunded. The response was that i was being refunded because my order did not meet the requirements of the Coach approval process. Again, i was confused and asked what that meant because if i paid for something, what is there to approve? The email i received back was " Orchard Mile is a luxury and contemporary fashion e-commerce marketplace, we partner directly with designers to showcase their full collection. We submitted your order to Coach however, they have canceled your order and mentioned that it did not meet the requirements of the Coach Approval process" I'm not sure what to think but as long as i can afford to purchase something, why not let me?
Hi Ludmilla! Thank you so much for your review and so terribly sorry for your poor experience with your order. Orchard Mile is an online marketplace that has partnered with all of the various brands you will find on our site. Our orders are transmitted to the brand partner for fulfillment and ship directly from their warehouse. I am so sorry that your order was unable to be fulfilled and do thank you very much for being our guest at Orchard Mile.
I should have read the reviews before purchasing anything from this company. My loss! I purchased some Frye boots which were too small and I returned them immediately. I paid with Affirm. Even after they recieved the return, it took them nearly 3 weeks to process the return. But the worst is that Affirm kept charging my card because the return hadn't been reported. I now find that once Affirm receives the return info, it will take 3-10 days to refund my card, meanwhile I still get charged! I know eventually I will get my money, at least I hope I will. But taking this long is unexcusable! Never again will I order from this business! It isn't worth it and there is no advantage in doing so. Go directly to the site of the business you are interested in. It will save you untold headaches while your money is held hostage!
Hi Suzanne, I am so sorry you had this experience. We definitely do not hold on to customers money and issue refunds once received. It can take 10-14 business days typically for returns to be processed and during Covid the experience has been a little bit longer due to the staff that warehouses have minimal staffing. We also do not have affirm as a payment method on Orchard Mile. If you can please email us at concierge@orchardmile.com and to attention Kimberly she would be happy to look into this for you. Again, I am so sorry you had this experience shopping at Orchard Mile.
The same as another review. They let you go through entire purchase, charge your card, and then days later tell you it is out of stock so your funds are tied up for weeks. Their Customer service never answers the phone lines or just hangs up and emails have up to 2 day lag time in response. DON'T DO IT.
I placed an order with Orchard Mile and they did not inform me that the order would be shipping from overseas. My order has been stuck in customs ever since, I never received it. Promises to follow up from Orchard Mile were not kept. Avoid this site unless you have a lot of time and don't mind paying surprise taxes and duties.
Hi Christy! So sorry to hear about this experience. I have sent you a private message and would love to help resolve this for you.
Charge your card, before they even know if item is in stock. Waited 3 weeks and they finally cancelled order and refunded me when they did not have item in stock. Their customer service never answers the phone lines. Avoid.
Super happy and impressed with Orchard Mile's awesome customer service. Sid was incredibly helpful, and solved my issue right away. He was quick to respond and followup and I really appreciated his help. Thank you Orchard Mile and Sid! :)
I'm thrilled that he gave me a welcome 10 percent off on my first order after the welcome code didn't register. I haven't even received my first order and am impressed with the service. Thanks sooo much!
I placed an order with Orchard Mile the end of November and as things sometime happen the order delivery had numerous problems. As a result I communicated with Kimberly several times before the delivery and again after and with out a doubt she is one of kind great follow up and follow through... Thanks again Kimberly!
Thank you for your review! We greatly appreciate your feedback! So happy to hear we were able to resolve this for you!
I need help with an order and Jess was so kind to check for me. She gave me an answer as soon as possible and I loved it. Thank you Jess for your amazing service!
Thank you so much for taking the time to leave your feedback! We are so happy you are our guest!
Loved the dress that I ordered, but unfortunately did not work. Geryl was exceptional and very professional. Hard to find great customer service like this. Really appreciate all the quick responses and help. Will shop here again. Thank you Geryl! Sincerely, Anela Radoncic
I had an issue with a missing item from an order I placed, and Katherine was extremely helpful and attentive to my needs as well as being sympathetic to my anxiety about resolving the issue. The website is similar to Garmentory in that they take your order, but the fulfillment of the order is completed by the actual brands of the items you purchase. Katherine was a great advocate on my behalf when trying to resolve the issue with the seller.
Hi Heather! Thank you so much for your review! We are so glad to hear that Katherine was able to help you with this and turn a negative into a positive experience. We are happy to have you as our guest!
I had made my purchase but I made a mistake of putting the wrong city in my delivery address. I had contacted them and spoke to Katherine via text. She was so wonderful and helpful, she contacted the seller and also was keeping track of my delivery. I got my items right on time and overall is very happy with orchardmile and fedex.
Hi Susanna! Wonderful! I am so glad we were able to get this resolved for you and now help you with your return. :)
I loved the dress that I ordered, but unfortunately it was too big. Geryl was very helpful and find the way to exchange the dress for smaller size. Also she helped to apply discount that was in previous order. It is difficult to find great customer service like this. Really appreciate all the quick responses and help. Will shop here again. Thank you Geryl! Sincerely, Iren Noskina.
Hi Irene! So glad to hear that Geryl was able to help you with your request! Thank you for your review!
Overview
Orchard Mile has a rating of 3.6 stars from 70 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Orchard Mile most frequently mention and customer service. Orchard Mile ranks 124th among Women's Clothing sites.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
So happy that Katherine was able to help you with this! Thank you so much for your review.