Ludmilla P.

I ordered some coach shoes from orchard mile Sept 15,2020. I received an email stating that my order had been processed. Sept 22, i received an email saying that a refund had been initiated on my behalf and as soon as it was processed, i would be notified. I did not request a refund and emailed to ask why it was being refunded. The response was that i was being refunded because my order did not meet the requirements of the Coach approval process. Again, i was confused and asked what that meant because if i paid for something, what is there to approve? The email i received back was " Orchard Mile is a luxury and contemporary fashion e-commerce marketplace, we partner directly with designers to showcase their full collection. We submitted your order to Coach however, they have canceled your order and mentioned that it did not meet the requirements of the Coach Approval process" I'm not sure what to think but as long as i can afford to purchase something, why not let me?