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I purchased an item that later I was informed was not in stock, so they cancelled my order and informed me that they would refund my card, a week after I contacted to find out about the refund and they told me they had just refunded my card and I would have to wait10 business days
So why would you have something in the website if is not in stock, charge the customer and then we have to wait weeks to get a refund
That is unacceptable
Claudia C.'s review of Orchard Mile earned a Very Helpful vote
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I ordered an expensive cardigan which was on final sale. When the item came there appeared to be...
Horrific! Sure, they reply to your emails, but if you return an item they will wait forever and...
Hi Claudia! I am so sorry that you had this experience. Orchard Mile is an online marketplace that has partnered with the various brands you find on the site. Our site is integrated with our brand partners and all inventory is provided by the brands. Unfortunately, sometimes the brands are unable to fulfill the orders due to inventory discrepancies. Again, we are truly sorry for this and it is not the experience that we hope for for our guests. I have checked your order and it has been refunded, the processing time at this point is up to the financial institutions as to when it will be made available to you on your card. We simply ask that guests allow 10 business days due to this, however you may see it as early as 1. :) We do thank you for being our guest at Orchard Mile and sincerely apologize for the inconvenience.