OpenSky has a rating of 2.0 stars from 2,300 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OpenSky most frequently mention customer service, credit card, and tracking number problems. OpenSky ranks 700th among Marketplace sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
Purchased the Chloé Atelier Des Fleurs perfume and the shipping took a few weeks, but the product arrived well packaged & intact. Very happy with my purchase.
Made a purchase and two weeks later, went to check the order status since it was taking so long to arrive. It said it had been canceled even though I'd never canceled the order... and I was already charged for it. I reached out to *******@opensky.com, followed up a week later, and zero response. Never got my money back, either.
Made a purchase and two weeks later, went to check the order status since it was taking so long to arrive. It said it had been canceled even though I'd never canceled the order... and I was already charged for it. I reached out to *******@opensky.com, followed up a week later, and zero response. Never got my money back, either.
Opensky avoid website sucks.customer service sucks if you live in nevada sucks even more. Never used left cc at home in a drawer found out months after the fact that a fraudulent charge from an unauthorized user was placed on the card opensky never informed me that i had an a charge they just waited until it accrued and informed then through email that I had a late fee argh! Completely avoid this $#*!show of A COMPANY!
There seems to be some confusion on the consumers part. We are www.opensky.com, not www.openskycc.com. We are a retail site that sells products to consumers, much like Amazon.com or Walmart.com. We have no connection to the OpenSky Credit Card. It is just an unfortunate(for us) coincidence. The OpenSky credit Card support can be reached at 1-800-859-6412.
Sorry for the confusion,
Kevin M
Customer Operations Manager
Took funds out of my account and cannot use it!
Horrible card! My employer sucks! MHPWQ.org!
There seems to be some confusion on the consumers part. We are www.opensky.com, not www.openskycc.com. We are a retail site that sells products to consumers, much like Amazon.com or Walmart.com. We have no connection to the OpenSky Credit Card. It is just an unfortunate(for us) coincidence. The OpenSky credit Card support can be reached at 1-800-859-6412.
Sorry for the confusion,
Kevin M
Customer Operations Manager
Was on vacation in Florida and signed up for a deal, so I am an idiot.5 weeks later on the day I got home was charged 90 dollars plus late fee plus penalties. I don't understand. The card not even activated. Buyer beware con artist at opensky.I called and was told we don't need your business and then she said thanks for wasting my time
Tip for consumers:
Very rude customer service.
Products used:
None .My morals won't let me do business with a company like this
Hello Clarence P,
There seems to be some confusion on the consumers part. We are www.opensky.com, not www.openskycc.com. We are a retail site that sells products to consumers, much like Amazon.com or Walmart.com. We have no connection to the OpenSky Credit Card. It is just an unfortunate(for us) coincidence. The OpenSky credit Card support can be reached at 1-800-859-6412.
Sorry for the confusion,
Kevin Mickiewicz
Customer Operations Manage
So I put a $1000 on a secure OpenSky card. For one it took half a month to come. Second it only allowed me to make 4 deposits a month when it made over $3000 worth of transactions in one month which I paid off each time on time. Then they started taking my money from my bank account and holding and restricting me from have access to my funds until after close to 2 weeks of waiting. If you want to gamble with this horrible low budget company go head but I will not recommend anyone to waste their time dealing with OpenSky. I cancelled my account with them and will wait to get my funds back in the mail. I warn y'all OpenSky is not worth it!
Hello Lloyd J.,
There seems to be some confusion on the consumers part. We are www.opensky.com, not www.openskycc.com. We are a retail site that sells products to consumers, much like Amazon.com or Walmart.com. We have no connection to the OpenSky Credit Card. It is just an unfortunate(for us) coincidence. The OpenSky credit Card support can be reached at 1-800-859-6412.
Sorry for the confusion,
Kevin Mickiewicz
Customer Operations Manage
My order from over 3 weeks ago was theoretically shipped in a timely manner, but I have yet to receive my order. I've REPEATEDLY contacted OpenSky via their "contact us" link and via their "reply to" e-mail, only to be ignored, NO RESPONSE. I get at least one e-mail a day offering "great deals" which is very annoying and I have absolutely no desire to do business with them again.
Hi Theresa, B
Thank you for taking the time to leave a review. We will be reaching out to you to help get this resolved.
The order says "blue" and I received a white lamp with a brown base. I only ordered for the blue color, which is rare and discontinued and therefore warranted the 25 dollar price tag. Open Sky's dealer sent me a brown lamp I could have ordered from Ikea for 10 dollars. I paid 35 dollars including shipping. This is wrong, and their credibility as a company should suffer.
Opensky will tell you that you don't need a bank account. That is a lie. You do to make payments. They won't take the same card I used to deposit the money on it.
Products used:
this is a credit card company
There seems to be some confusion on the consumers part. We are www.opensky.com, not www.openskycc.com. We are a retail site that sells products to consumers, much like Amazon.com or Walmart.com. We have no connection to the OpenSky Credit Card. It is just an unfortunate(for us) coincidence. The OpenSky credit Card support can be reached at 1-800-859-6412.
I ordered a pair of ankle boots. They not only don't look like the picture they are so poorly made! No tag for size or material. Not stamp as shown in pictures. I will not order anything else from this site again!
We are sorry to hear that your item was not as pictured,. Please look out for a private message from us.
I placed two substantial orders 2+ weeks ago. Opensky claims my orders are complete in one area of their site but shipped in another. Opensky says I should receive by July 13th, 4 days ago. The Fed ex tracking numbers say it's pending. Shipment information received, but shipment not yet received. There is no phone number. I have messages "customer support" 3 times this week. No response. Is this a scam?
Thank you for taking the time to leave a review. Please check your private messages, we want to do all we can to help get this resolved.
Merchandise is low quality. No return shipping address; difficult to follow return instructions, and then buyer is stalled until it is past their 14-day return policy, at which point they refuse the return. An item, which was "no longer available," was cancelled by them without notifying buyer. Worst buying experience I have ever had. I actually rate them as zero!
Hi Kristine. We hate to learn that you have had a bad experience with us. Please feel free to DM us your order information. We will be happy to see how we can make this a better situation for you. Thank you.
Had my card stolen, ran up charges and could not get anyone to answer. The phone was on hold for well over an hour multiple multiple times. They turned it in on my credit report as no paid. Still to this day not gotten a hold of anyone to actually help me
My order was duplicated. They would NOT respond to multiple customer service emails about the problem. Once duplicates were delivered, I followed Open Sky's directions on how to return items. I printed out shipping labels, and one vendor REFUSED DELIVERY. I am going to unsubscribe from them. Suggest you block their emails for solicitation.
I purchased the "polished playful plaid blouse" from Open Sky and I am extremely disappointed in the poor quality of the product. It is made of very cheap fabric and looks homemade (I've seen better home sewn!). Even at a discount, I expect the quality that the site boasts about. I would return it, but it would cost me to ship it plus they will deduct the original shipping/handling costs. I will never order from them again and will not recommend them to anyone.
Hi Linda! We are sorry to hear you were unhappy with your recent purchase. As described in our return policy at https://www.opensky.com/customer-support?article=2492115, it is expected that you would need to cover the original and return shipping unless the product was damaged, non-functional or otherwise not as described. If you feel the item falls into one of these categories, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will look into this further. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I received Womens tank 6pk in size large. The quality is very poor, order #*******. Billed to open sky. I normally wear a size 10. I am very disappointed and wish to return to Fullfillment Center. It came from DAWGS. PLEASE SEND A CALL TAG FOR RETURN.
*******@aol.com/ *******575. Pat Allen
Hi Pat! We are sorry to hear that you need to return an item. Please contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to assist you!
In the description of the items I ordered it stated solid 14kt White gold on all 3 pieces. And neither of them were stamped with any kind of jeweler's marks
Hi Dennis! We are sorry to hear that you are having an issue with the items you ordered. Please contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to assist you
I ordered a "personal air conditioner" that claimed it could cool air up to 30 degrees. All it is is a small fan not much different than what I bought at a drugstore last year for $10 (I paid $25 for this). It came in a box with Chinese writing and only a few lines of poorly translated instructions. It came with a "lanyard" but no obvious place to attach it and no instruction. This thing looks incredibly cheap and I fully expect it to break early on. I will never order from this company again.
Hi Barbara! We are sorry to hear the quality of this product did not meet your expectations. OpenSky hosts thousands of different merchants and, if the merchant accepts returns for this particular product, you should be able to easily return it as described in our return policy listed at: https://www.opensky.com/customer-support?article=1467248. In any event, if you are in need of further assistance with this matter, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, and we will do our best to assist you. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
Ordered a shirt July 28. As of August 12 still no shirt. Contacted them. Verified my order "was not moving". Was told they would email me updates... never happened. When I inquired again today was told to be patient and wait for email updates. Called tonight and cancelled order... they implied they weren't sure I could get a refund... I assured them I could. They did indicate they would refund my money. Customer service was polite but very vague about why my product wasn't arriving. Lesson learned.
Hi Yvonne! We apologize for the trouble you experienced with your recent order. OpenSky hosts thousands of different shops and each merchant is responsible for fulfilling their own orders. Although we are always happy to help with any issues which may arise, doing so often requires reaching out to our member merchants who are involved, which can take some time. Please feel free to call our Customer Love team again at (844)707-7779 between 9 AM and 9 PM ET, any day of the week, and we will be happy to assist you with any remaining issues. Rest assured, we will certainly make sure you receive a full refund if your order cannot be fulfilled for any reason.
I have web trying to get the smell off of this bag since I got it. Unfortunately, I threw out the packing slip or I would return it. Is a nice bag but the smell is awful.
Hi Natalie! We are sorry to hear about the problem you are facing. Please contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to assist you!
I returned an order of 4 bangles in which the charms began falling off. The item was returned via postal service on May 29th and I'm still waiting for my card to be credited. There is no number to talk to anyone and no reply to my email I am really dissatisfied with your cu s tomer service.
Hi Linda! We are sorry to hear about the problem you are experiencing. Please allow up to 2 business days for our Customer Love team to reply to your emails. We will be happy to assist you. Thanks!
I tried to contact them many time regarding a return, the item purchase said, final sale, no return.
The problem is the vendor sent the wrong size.
OpenSky completely ignore me on this. I think that when you email them, there is no one to really read your email and it's abunch of robots replying to you.
No brain there.
That is the last time I'm buying from them and will ask all of my friends and family to do so.
You can even call them, when you call the message said that there is no service and you need to email them.
Customer service? There is non.
Good luck to all.
Hi Carole! Please DM us or contact us at https://www.opensky.com/content/contact-us with your order info. We will be happy to help you with this issue!
Very disappointing it was not the item I ordered actually it was the same pair of earrings I just ordered not too long ago from you. Nothing like the picture of the item. Very very disappointing
Hi Karla! We are sorry to hear about the problems you are facing. Please contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to assist you!
My long sleeve fringe front sweater looked NOTHING like the picture. It was so cute online, but what I got was the cheapest, ugliest polyester piece of something I've ever seen. I do a fair amount of online shopping, but this was by far the most disappointed I've ever been. I will never shop here again!
Hi Jen! We’re very sorry to hear that the item received was not as described in the listing. We would definitely like to further assist you with this issue! For immediate assistance, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will look into this further. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
They sent me the wrong ring. I sent them a email and they still have not contacted me. All I want is the correct ring and not have to pay extra to ship back the wrong one.
Hi Peggy! We are sorry to hear that you received the wrong item. Please allow up to 2 business days for a response to your email. We will be happy to assist you!
Bought an item. Merchandise received Not as pictured. Refunded 1/2. I'm sure due to fine print somewhere. Do not order from this company, even though they say aim to please with returns. Nope!
HI!
We are happy to assist you with this. Please send us a message with your order details. Thank you
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Hello T.B.
I am sorry you did not receive the assistance you were looking for. I have searched out database for an order matching the name provided by this site and am not coming up with anything. If you could please provide an order number, someone will reach out to you.
Kevin M
Customer Operations Manager