OnTrac

I have a vitamin subscription and every month the On-Trac driver either throws my packages over the fence into dirt or leaves my gate wide open - apparently they don't train drivers how to open gates... or open AND THEN close gates? So this morning while sitting at my desk looking immediately at my gate, I see the driver open the gate, drop my package on my porch, then walk off and leave the gate open. So I ran outside to ask her nicely to close the gate (I have a dog who has gotten out twice now), and she starts screaming at me that it's too early in the morning (it was 10 a.m.) to put up with me, and I needed to grow up. Apparently she doesn't get paid to open AND close gates! So I called my vitamin subscription co and told them to change the delivery method or cancel my subscription - they changed to USPS. I REFUSE to do business with any company who ships via OnTrac. I've submitted at least 3 complaints over the past year and not once has anybody reached out to me, and nothing has changed about their service, so clearly they could care less about their drivers, the service they provide, or customer concerns. You try to call customer service and you will sit on hold for FOREVER - don't think they even have customer service. Truly horrible business-model here - no idea how they have survived this long. Boycott companies who use this business and let them know why! On-Trac needs to improve or get lost!

Ordered on Temu and this time they chose this service for delivery. My package has literally been sitting at the airport for 5 days (after clearing customs).

I hate this company! They are THE WORST shipper ever. Weather it is from Walmart or Amazon they either come 2 days late or deliver your package to someone else. I waited all day yesterday for my package and then they don't come. They wait until after 6 PM to let you know it is delayed. They do not tell you when it will be delivered. If you inquire they simply repeat the tracking that I can, and have, already checked. They DO NOT CARE... THEY DO NOT DELIVER ON WEEKENDS AND IF YOU LIVE IN A HIGH RISE THEY ARE TOO STUPID TO USE THE CALL BOX AND They LEAVE YOUR PACKAGE OUTSIDE ON THE DIRTY SIDEWALK FOR PEOPLE TO STEAL. I have had 6 out of 6 bad deliveries. They put $60 worth of my coffee outside and delivered blankets, I needed, to some one else without even trying to correct it and get them back from where they delivered it. Walmart uses them for items they don't have, but used to, at their store. I usually will not buy an item if it will be shipped from Nevada. ON TRAC SUCKS!

I don't if they only hire the most incompetent drivers or the most illiterate, laziest people, but... UUUggghhh. Left my 1st package AT THE GATE of a 200+ apartment complex. Ask me if I got it... 2nd package re-shipped from Chewy to replace the 1st. CALLED the company to ask them to MAKE SURE that their driver did there job and delivered the package to my DOOR. Hand to GOD, 5 mins later get a text from my apt off saying that I have a package at the office! Called Chewy back and told them that I will no longer be a customer and am closing my account with m due to this. It's the only way to guarantee that I will never have a deal with OnTrac again. They agreed to change my account to reflect to ONLY delivery my products via FedEx. So disgusted my OnTrac, I will probably still never order from Chewy again to be sure. Avoid this delivery company at ALL COST. They don't have a 1 star for nothing. Primarily, that's probably because you can't give less, they definitely earn it!

Avoid this company AT ALL COSTS! They not only lost a package that contained medical supplies, they gave me the run around for 3 days before admitting they lost it. This was the 2nd time I've had a shipper use this company and the 2nd time I've had issues. I can now see what they have such a a low rating as well as numerous BBB complaints.

One star is TOO MUCH. Minus one would be more accurate. I have a trial membership with Amazon Prime, and the very first order was mishandled by OnTrac, as well as the most recent--today. The drivers are lazy, incompetent, and liars. With the first delivery, the driver left my package at the management office, insisting I was not home, even though office personnel--who know me quite well--told her I had to be home because I do not travel in inclement weather. I was sitting inches away from the door, on my computer, monitoring tracking. LIAR. Then the most recent delivery fiasco... my package was scheduled for delivery yesterday and I sat here ALL DAY monitoring and waiting, only to learn there was an "issue" with my address, so they rescheduled for today but only AFTER I confirmed my address with OnTrac. They refused to accept Amazon's information. THIS time, the only way I even suspected my package may have been delivered is after hearing someone run up and then back down our outside metal stairs, and that's when I decided I'd better check tracking again. VOILA! It said my package was delivered, but at my "front door." It was NOT. The driver placed it against the wall next to my door. Oh, and of course, they NEVER answer their phones, but do say you can call(?) Really? I have asked Amazon to cancel my Prime membership if they cannot use a better carrier. Too old for this nonsense.

I submitted a complaint to the AZ Attorney General's Office due to being a victim of OnTrac's falsification of delivery for a non-delivered shipment. Victims of OnTrac's unlawful and deceptive actions can file a complaint with the Attorney General of their state. I am hopeful that a consumer law attorney will initiate a class action on behalf of the multiple victims of OnTrac's egregious business practices. BEWARE!

My second experience with OnTrac, and similar to the first. Unlike other major shippers there's no information on shipment progress. Other shippers post accurate information about shipment date, expected delivery date, and intermediate stops... etc. Phone call to customer service was useless. The person just read to me what I was reading on their website, which was not accurate on shipment date, no delivery date... nor any details. They have NO information about the progress of a shipment. The only feature that they offer is to let you know it was delivered. My first experience was I got a message saying my "shipment was left at the gate", and not at my front door as I requested. I have NO gate! I searched and found a box half buried in snow on the curb next to my driveway! No attempt to even knock on my door! OnTrac was chosen by the vendor I made a purchase from, but never was told the shipper until after ordering. So I partially blame that vendor for using OnTRac, rated among the worse by reviewers. Customer NO Service!

Worst company ever that's my thirst package said delivered didn't get none of them calling them not helping I am so tired of this SHEIN need to look for a better company I only get one refund now going to my third packages

My package was supposed to be delivered 2 weeks ago; Today my package was delivered to a neighbor's because they didn't pull all the way in the driveway at the end! It's a good thing I'm good with all my neighbor's. It's kinda bad cause you do the right thing and stay home during this covid but then you get horrible service like this and it makes me want to just go to the store and shop myself, it makes me mad cause there are so many bad reviews, and what other shiping company only anwser there phones M-F least with fedx you can call and least get someone to help, this company don't care!

I was waiting for a delivery from McDougall Right Foods and the tracking # stated that OnTrac had the order delivered yesterday evening at 8:30 PM to our front door which is a flat lie. 3 People were sitting at this time in our living room with view of the front door and three dogs were there, too. My dogs bark at everyone who enters the front yard, In addition, the neighbor's security camera footage showed that nobody approached our front door at the time they claimed delivery. Their driver is a lying piece of $#*! and their customer service sucks. They did not respond when I complained. I have to say, Dr. McDougall's Right Foods were very nice when I called and they will re-ship the order with a different carrier this time. Let's hope we get it next week. I wouldn't have complained if they would have stated that delivery is late because stuff can happen but lying straight at us saying they have delivered is different. Customer Beware and refuse any delivery with this fraudulent delivery service!

This company is hands down the most incompetent organization I've ever had the displeasure of doing business with. Where do they find these clowns? I bet I've had 10 deliveries from them over the years and every single one has been a fiasco! Packages thrown over my gate into the mud when it's raining, boxes ripped open and dumped upside down on my sidewalk, packages returned for God knows why, and last time a crazy driver who charged at me like a rabid dog screaming at me because I asked her to close the gate behind her. Unfortunately I forgot Nordstrom uses them occasionally, placed an order, and as soon as I saw it was Ontrac I KNEW something would happen! Sure enough, was "out for delivery" on 4/26 and then "held". I called yesterday and they said it was because I didn't give them the gate code. LAUGHABLE! There is no gate code! It's just a gate you open with your hands - too much for their delivery drivers I guess - it's easier to either just send it back or throw it over into the yard. There is no code, no lock, no nothing - it's just a gate on a fence. So I was told she'd send them a message to attempt delivery again and there was no gate code and today I look and it's in Arizona. At this point it's just laughable. I called Nordstrom, they offered to send the items express for delivery tomorrow, but since they couldn't guarantee it wouldn't be through OnTrac again I told them - then cancel it entirely! I won't do business with any company who uses them. Eventually if people dig in their heels enough and stop using companies because of OnTrac, the companies will sever ties with them. IDIOTS!

I accidently ordered my package with 2 day expedited delivery. Still have not received my package. First it was out for delivery on 8/24 all day long and it never got delivered for 3 days it sat like this out for delivery 8/24. Customer service said there was a delay. Ok fine whatever. I got another update it was out for delivery on 8/28 (mind you I work from home on mondays which 8/28 was) Around 9pm I got an "attempted delivery" notice and they need to confirm my address. I messaged them, they said the "driver was having issues accessing the building please provide gate code directions etc I LIVE IN A HOUSE THAT DOES NOT HAVE ANY TYPE OF GATE ENTRY. They told me to expect delivery with in 1-2 business days. Real sad of a company OnTrac is.

If I could give zero stars I would! This is the worst shipping company on the planet! Two separate vendors have used their service to ship packages to me. I've had to make several complaints to both companies in order to get my items shipped using a different company. The most recent incident involved perishable items that the vendor had to reship TWICE because OnTrac left them sitting in their warehouse or because of driver incompetence. I placed the order on May 31 and on June 6 the company reached out to me to say they were shipping a completely new order because they felt the original items would not be safe to consume given OnTrac had not delivered. Today (June 10), they reached out again to say the second shipment is not safe to consume due to OnTrac's lack of delivery. They will be shipping a third package out via FedEx on Monday! Both vendors that used OnTrac have lost money (unless they were able to file claims against OnTrac to recoup their losses due to their inferior performance). From now on, if I know ahead of time a company uses OnTrac, I will request they use UPS or FedEx instead.

Package will say delivered but never shows up. They are in the business of stealing packages. They never do anything to resolve this. I hope they get what's coming to them. They need shut down.