Faith M.

I placed an order in early April. It was to be a gift for someone dear to me. Time after time when I inquired about my order, I was given one excuse after another. The tracking number was never correct, and once, I was told the shipper lost the package with an assurance HE would take care of it personally and send it to me right away. Never happened. THEN I was given more excuses and more useless tracking numbers. It is now May 15, and I have not received my package. Never ordering anything from them again. I hate liars and cheaters. They have my money, yet I don't have my item.

One star is TOO MUCH. Minus one would be more accurate. I have a trial membership with Amazon Prime, and the very first order was mishandled by OnTrac, as well as the most recent--today. The drivers are lazy, incompetent, and liars. With the first delivery, the driver left my package at the management office, insisting I was not home, even though office personnel--who know me quite well--told her I had to be home because I do not travel in inclement weather. I was sitting inches away from the door, on my computer, monitoring tracking. LIAR. Then the most recent delivery fiasco... my package was scheduled for delivery yesterday and I sat here ALL DAY monitoring and waiting, only to learn there was an "issue" with my address, so they rescheduled for today but only AFTER I confirmed my address with OnTrac. They refused to accept Amazon's information. THIS time, the only way I even suspected my package may have been delivered is after hearing someone run up and then back down our outside metal stairs, and that's when I decided I'd better check tracking again. VOILA! It said my package was delivered, but at my "front door." It was NOT. The driver placed it against the wall next to my door. Oh, and of course, they NEVER answer their phones, but do say you can call(?) Really? I have asked Amazon to cancel my Prime membership if they cannot use a better carrier. Too old for this nonsense.

I ordered a Steve Harvey bag (SH53) and the design was not as depicted... clearly no quality control to meet or exceed Marjorie's high standards, and that is unfortunate. They did issue a refund minus shipping until I complained. May donate the bag to those who help the homeless.