OnTracReviews 1,482

This company has been giving me the runaround for a week now. They have been attempting to deliver my package to the wrong address and now they've told me they can't locate it. When I contacted their customer service they plainly lied to my face and said it was handled, it's 4 days later and i've yet to hear back and still don't have my package.

No communication, multiple delays. Shipment was sent to different cities with same name, but different state. 100% do not recommend using OnTrac!

They said they had been trying to deliver 3 times, yet no door was knocked and no doorbell was rung. I live in a 300sqft studio, if you knock or ring the doorbell, I will hear it. I cancelled 3 appts to be home to receive my package and it never showed up. They said it was delivered to the LOBBY/MAIN RECEPTION area... except I don't live in a building where there is a lobby. My door is to the outside of the building. WHERE IS MY PACKAGE?!? Not the first time they lost my package either. Customer service was helpful though, she listened and opened an investigation for me and now I'm getting a refund. I wish I had my items though..

These guys are the worst in package delivery. They just left my neighbors package at my house. My house number are 6" tall, and they left the package right next to my house numbers.
Some time ago an On Trac truck was just parked in the middle of the street with the 4 way flashers on instead of parking at the curb like UPS or Fed Ex. The driver was no where to be found. I looked. He was not on my block, unless he was inside of a house on my block.

This company should not be in business. I order from Walmart, who uses On track, & have never received my package. This company does not serve Seniors or disabled folks. I have a standing order on my delivery account that states packages sould be delivered to my door. Never happens They either steal packages throw them away or leave them in the lobby of my building where they get stolen by porch pirates. I am so frustrated & angry with this "not service" I've complained to Walmart but they don't care. I've had to reorder so many times I should own a Walmart of my own.

OnTrac is the absolute worst! If you want reliable service, do not use OnTrac they consistently loose packages or deliver to the wrong address. They have terrible customer service too!

Sadly our supplier uses this company where we should be receiving 3-4 deliveries each week - I have to spend every day chasing them. Packages are supposed to be 'Nest Day' service and it's usually taking about a a week after chasing and chasing AND chasing. We are receiving packages that are not even for us and found some of our packages in a restaurant 4 doors doors down the street - no message, no notification nothing! Try to speak to the 'customer service' and I been made promise after promise - none of which are kept and they've hung up on me twice now. STAY AWAY FROM THEM!

I ordered two items from a store and they came in 2 separate packages, one from fedex and one from ontrac. The fedex package was placed on my lawn but when the ontrac one came the courier used a slingshot to shoot it onto my second story balcony... it slammed against the window so hard when I heard it I thought a car got hit outside only to look out and see my package on my balcony and the courier walking away with the slingshot around his neck. Thankfully the package o my container clothes and the window was not damaged but it was a WILD experience to say the least.

I always sigh/cry when I see something's being shipped to me via ontrac. Or as I call them -- offtrac...

They have left things outside my building but generally instead of bring them to my door as instructed they leave them in an unattended lobby right by the front door.

And if the package is the least bit heavy the farther it is from my door.

UPS. USPS. DHL. FedEx. They aren't so lazy or sloppy. [Though I will say that FedEx has a LOT of frustrated pitchers who should not give up their day job.]

I have started telling companies I order things from that I will automatically return anything shipped via on track and/or cancel the order.

If I could give them an infinity negative number review, I would.

I had ordered a couple of things from Sephora, cool right, I'm at home all day waiting for my packages to be delivered as it was said. No one came through to leave the packages, they did this two times. They had delivered my other package at a different house, and then again today they delivered the other half of my order to a different home. And they keep saying it was delivered, like no. It wasn't I was home all day and no body came through. They need to shut down...

I should be able to give them NO STARS! I have never had a package make it to my porch or unbroken. I've even found one on the sidewalk in front of my house once. It sucks for the companies that use them too. When I learn they use OnTrac I never shop there again. When I call I never get off of hold and they never return emails.

Placed a Amazon order for 3 extinguishers which was sent by a third party seller. Well it arrived in Tucson on 05-14. For 12 days there was a note saying it was delayed and to expected it the next day. Just got it on 05-25 and it was only one fire extinguisher and the packing list said quantity 3. Amazon refunded all my money and I got to keep the one fire extinguisher. I had bad experiences with these fu__in morons one to many times. For now on I will contact the seller and ask who the carrier is and that I will not accept it from On Track. If the seller lies and it is sent by On Track it will be refused. All buyers that hate On Track as I do should do the same. What a dumb $#*! name for this company. On Track should be Off Track. I pray they go out of business.

See the photos. Label show a quantity of 3. The item filled that box and no room for 2 more. They repackaged just one and put the label on that box. I sell a product that I manufacture and will never use them because of the theft from the employees and independent drivers.

The first time having my package get delivered by OnTrac it magically disappeared. Cameras around the house show no delivery track coming to my house. Literally stole my package and marked it as delivered. I hope whomever the driver was has the worst luck in life and this company goes bankrupt or burns down.

Like so many other reviews - got a 3 am email saying my package was delivered. I have porch cam and no package was ever put on my porch (especially not at 3 am!). When I called later that morning the person told me that it was marked "signed" in the "mail room" - I live in a house, no mail room, no one else here to "sign" for it. A follow up email later said they determined the package was delivered to an incorrect address and they can't recover it. WTH - this is most definitely a scam company, can't believe they're in business with all the bad reviews!

I have three experiences.

Just recently, they marked delivered on my package but it was not accepted by anyone in the building. It was no where to be found. I had to create a dispute with the sellers of my item, and fight for a refund since the tracking said delivered, but no item. TURNS OUT THE LAND SCAPER FOUND THE PACKAGE IN A BUSH BY THE FENCE. Ontrac delivery person didn't even attempt to walk the package inside the building and hand it to anyone.

Another time, they literally tossed a package at my employee who barely caught the item. "Nice catch" is all they said. Who tosses packages when they didnt even know if it was fragile content?

Another time, they kept coming before opening hours and couldn't make a delivery. So, I came in early before opening hours, left the doors open and I waited. Then the status update said they couldnt make a delivery attempt because it wasnt open. I WAS THERE, WAITING. WITH THE DOOR WIDE OPEN. They didnt even park at my address to check the door.

I hate these guys at OnTrac. How are they even around?

Worst shipping company ever. I live 2 hours from shipping point, yet OnTrac can't deliver my patio furniture to save their lives. Website keeps saying will deliver next day, yet nothing shows up. I'm trying to be home so my package isn't stolen from my driveway. This has gone on for 4 days now. Each day I speak with them on the phone I get a different story, now they're telling me my packages are "Lost." Yet Home Depot won't reship my furniture until 5 business day's have past and since it's now Friday, I get to wait 3 more days... in the mean time, you can bet my pieces will then be out of stock. This is always my experience with OnTrac. Home Depot needs to use a different shipper or I won't be back... just look at the reviews, always the same for this shipping company... pathetic

OnTrac has always delivered my packages on time and in perfect condition. The driver I met was friendly.

The absolute worst delivery company. The customer service representatives are completely useless. I ordered a PS5 from Wal-Mart. OnTrac kept changing the status from In Transit to Out for Delivery. When I would call I received different answers every time and no one knew how to contact the facility the supposedly had my console. I had to take two days off of work to wait for the package that never came. Never ordering anything that goes through them.

Every time my package is shipped with this company, Every single time I have problems with them. They say that my packages are delivered at my front door. I never receive anything from them. This shipping company needs to be discontinued!

We receive shipped packages daily. FEDX, UPS, USPS, no problems. ONTRAC? If the package is lucky enough to arrive, it is thrown out on the main highway. Ontrac drivers do not deliver to the property address, simply pull off highway and throw shipments out onto the side of the road at the entrance to our main road. Had valuable shipments NEVER even arrive, sent in complaint to Ontrac, no reply except for automated reply referring you back to the vendor. It happens too often that if valuable electronics are shipped, the driver obviously pockets the load and files it as "delivered", when the package is of no interest, they simply fling it out onto the highway and the goods/packages are ALWAYS damaged. This is the WORST shipper out there. I am contacting ALL of out vendors and asking them NOT to use Ontrac!