OnlineCityTickets

I ordered four tickets to a concert at Darien Lake, paid for express delivery only two of my tickets showed up and they were late. After following they're directions to T they made me wait 8 days before I finally contacted them again and then conveniently the same day shipped my tickets 2 hours later. I received no refund after paying for express delivery that I did not get, this was the absolute worst ticket buying experience I've ever had.

I live 800 miles from Chicago and the Show "Hamilton", so we wanted everything completed well in advance. For my daughters birthday, I purchased 2 tickets thinking they were good seats. It wasn't until the tickets arrived, did we find out there was an "obstructed view" disclaimer on the tickets. I called the theater to find out for that row, the balcony blocks 25% of the upper stage, and we might have to look around a pole. I am in the middle of fighting it through my credit card company. Onlinecitytickets stated in their defense "All purchase details were provided to the customer before checking out". The view obstruction was not stated until the tickets arrived. I have since purchased great tickets from Ticket Masters. The deceptive practices of Onlinecitytickets I have read from this site, and my own experience deserve a Class Action Lawsuit. The sad part is "they would only open up again under a new name". Art from Kansas

This business is a disgrace. They resell tickets from individuals who hoard tickets as soon as they are made available and then hang on to them until the last minute. So as the customer you're left biting your fingernails the day of your show wondering if you're ever going to get your tickets. And then when you contact customer service they say things like "They're willing purchases. We disclose that delivery dates are not guaranteed and that tickets may be delivered up to the day of an event within our sales terms. We ask prospective purchasers to review this information. I assume the majority of them do, understand and wish to finalize the purchase anyways."

GARBAGE COMPANY. Will never be doing business with them again.

These folks evidently don't have the tickets in hand when they send them. Mine arrived a day later than promised, which is probably not that big of a deal, except i was supposed to be on the road to Nashville tonight but had to wait on the tickets. Still resolved without getting the company involved, so I give 4 stars. The fees charged are higher than I'd expect & not revealed until you've already agreed to the purchase. This should be the other way around.

So my daughter surprised me with tickets to a P! Nk concert last Saturday. When I asked how she got tickets to the sold out show she said "online". I immediately freaked because I know about all the scams out there working for a concert venue. She said it was real easy and the price was pretty fair. (We had box seats that were fantastic!) I immediately checked their reviews as I had never heard of this company. I even called and spoke to a super nice representative that reassured me that they offered a 100% guarantee. Then I held my breath the whole time in line to get in. Got the green light and knew I had to give this company a review. I would definitely do business with Online City Tickets again!

I wish our legal system better protected us from deceptive practices. This company using embedded links at venue websites to take people to their website. They then have a banner designed to look very similar to Ticketmaster when you are browsing. They do not disclose fees (20% of ticket price?!) in an easily viewable place on that landing page. The website does not work well with mobile phones and I suspect they designed it that way--so you can't see the fine print. I disputed with PayPal and they decided that this scam artist website adequately disclosed the fees and their no refunds policy. (And I'm not doing business with PayPal anymore because I'm very uncomfortable with the protection they offer users if this is how they came out on a black and white dispute.)

Little nervous about spending as much as i did and then getting a screen shot from someone else's phone. It will break my son's heart if they don't work when we get there. Customer service was very helpful. Lots of complaints about the fees from other reviews but if you actually read all if the literature they provide you they explain that the price of the tickets goes to the seller and the fees go to online city tickets for updating the website and paying their employees. That's business. How would they be able to provide the service otherwise. Now let's hope its not all a scam. I don't have a lot of money so thus is a big deal for my son.