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OnlineCityTickets

How would you rate OnlineCityTickets?
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Missouri
2 reviews
0 helpful votes
Follow Stacy F.
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Unexpected charges
March 23, 2017

Site was very easy to navigate and find tickets, compare seating. I was disappointed that service charge was nearly $50 per ticket x 4... plus an email delivery charge for tickets won't be electronically sent for 3 months, 2 days before the concert. They are a gift.

Date of experience: March 23, 2017
Colorado
1 review
0 helpful votes
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Amazing!
August 27, 2018

I've used OnlineCityTickets multiple times now, and every time the process has always been quick and easy. I definitely recommend it to first time ticket buyers or anyone just trying to get some tickets for concerts!

Date of experience: August 27, 2018
Indiana
1 review
1 helpful vote
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Found out the face value of our tickets were $37.50, which was then jacked up to almost $60 each by some seller, and then you added another almost $40 in fees onto it. So now, for 2 tickets, I am paying almost $160 that should have only cost me $90, at most, with taxes. So I paid just under double what the cost should have been.

Date of experience: April 19, 2017
South Carolina
1 review
0 helpful votes
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Best Way to Buy
September 9, 2017

Awesome service. Easy & quick to use. I messed around with Ticketmaster and could get nothing... not matter how I searched. It stated" Sorry no tickets for your request". Check back closer to the event... so very glad I went to Martina McBride's website and got sent to you. Great Job!

Date of experience: September 8, 2017
New Hampshire
1 review
0 helpful votes
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Fast and easy...
September 16, 2017

Fast and easy, response time was faster than expected. No down-load issues and easily saved for printing at a later time.

The tickets come in a PDF format, which is pretty much on every device made...

Date of experience: September 16, 2017
New York
1 review
0 helpful votes
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Excellent
January 15, 2017

It was quick and easy. No hassle. I would definitely order from here again next time! I hope my kids and the rest of my family enjoy this show. We are all so excited to see Disney On Ice in two weeks! Hope it's as good as they say it is!

Date of experience: January 15, 2017
California
1 review
0 helpful votes
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Adequate
October 16, 2017

User friendly average additional cost for pimp fees, is the same as other sites. Have used them before, they gave us notification immediately when our show was cancelled, so we knew we had real tickets. Fortunately our show was rescheduled one week later to the day, and they notified us of this via email prior to us hearing about it on mass media.

Date of experience: October 14, 2017
Washington
1 review
2 helpful votes
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I'm not the only one that thinks a $24 service charge on each ticket is robbery. Unless I get a very good explanation for why that is necessary, I will do my absolute best to avoid purchasing tickets this way again. Gross!

Date of experience: June 18, 2018
Vermont
2 reviews
0 helpful votes
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FAST & Easy
September 3, 2017

It was quick and easy... a few clicks and Boom I have my tickets. Reading some of the reviews... I did not get charged a $50 ticket fee/ service charge. And for those who order from a US site should know that they will be paying in us funds which means a currency exchange rate

Date of experience: September 3, 2017
North Carolina
1 review
0 helpful votes
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I would utilize this site again based on my initial experience. Concise and easily navigable site; confirmation received promptly and printing of tickets was painless.
The seats reserved were as described. Overall, a very satisfying experience.

Date of experience: February 5, 2017
Missouri
1 review
1 helpful vote
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Slightly difficult to navigate seating availability. Fees are over priced. Other vendors had some of the same seats for a cheaper rate and the service fee was less pricey, but more available seating to chose from.

Date of experience: March 13, 2018
Texas
2 reviews
0 helpful votes
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Great
November 10, 2017

Simplified for most users for a quick & easy purchase. Will visit this site again. Let's reduce the number of characters on this review survey. You can get your point across in less than 100 characters.

Date of experience: November 8, 2017
Idaho
2 reviews
0 helpful votes
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Nowhere during the purchasing process did it tell what seat number you are buying. A little disappointing to pay so much for tickets and not know until you have paid and received confirmation where your seats are. I feel like it was an intentional tactic to deceive.

Date of experience: May 31, 2017
Maine
2 reviews
2 helpful votes
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The tickets were very, very expensive! Because I've been a fan of U2 since they started and have never seen them, I just went ahead and bought them. I paid 536.00 for two seats with a disclaimer saying my view might be obstructed!? After paying that kind of money, I better be able to see the guys! Plus the extra fees and service charges are SO COSTLY! I'd like to know what other people paid for tickets through this company. Did this company rip us off?

Date of experience: April 1, 2018
Canada
1 review
3 helpful votes
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We ordered 4 tickets at $74 each... after we keyed in out information and credit card the price went throughout at $14.00 U.S...$1900. 00 Canadian! Still fighting with our credit card people to reverse. When we call the 1-844 number we get a voice mail for a DENTIST! Do not order from these guys... whoever they are... feel violated!

Date of experience: September 30, 2015
New York
1 review
0 helpful votes
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New at this
March 1, 2017

Ordering was straightforward, but the mark-up was horrendous. $46 face value ended up costing $96. The concert in question is too important to miss, but the surcharges are harsh. Customer service hold time was really bad (30 minutes), but rep was super nice and helpful. As usual, management gets away with extraordinary profit, but the troops keep it together for customers. I would use the service again, due to lack of alternatives.

Date of experience: March 1, 2017
California
1 review
0 helpful votes
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I paid a lot of money, but I got excellent seats, and I was able to download my tickets instantly after purchase. That beats the crap out of getting mugged after camping out overnight on the sidewalk, or standing in line for hours. This is how ticket purchases should always go!

Date of experience: January 12, 2018
South Carolina
1 review
1 helpful vote
Follow David H.
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I recently bought my wife concert tickets that she has been wanting for some time only to find out we have been charged $120.00 extra for the two charges listed in the Title of Your Review.

Not only do they sneak the extra fees in, but they also refuse to give any refund. Buying the insurance for $30 will not help either. It only covers the actual ticket price and that is only if something crazy happens to you. Like having jury duty or having a near fatal car accident. Despite paying almost $500 for these seats, the insurance would only cover for $300 even if they accepted the claim. The process to claim off of the insurance would last weeks as well.

Complete and total rip off. You need to be aware and never buy tickets from online-city tickets. I am very disappointed and feel stupid for not checking reviews before the purchase. That will never happen again. Stay away from this business.

Date of experience: December 20, 2016
Indiana
1 review
0 helpful votes
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First Timer
August 18, 2017

I fully expected a ticket handling charge but never expected to pay an "instant delivery" fee with no other option! Then I attempted to contact someone about handicapped seats because the seating section is shown in the map but available handicapped tickets were not listed! I also wanted information about handicapped parking, as we have never been there, and once again I could reach nobody! I tried live chat and sat waiting over 30 minutes and no one ever got back with me! I am very disappointed in the customer service and extra charges with no options

Date of experience: August 17, 2017
Georgia
2 reviews
2 helpful votes
Follow Jeffrey L.
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I found the tickets. I clicked on the two I wanted. Online City Tickets ask for Payment method. You do not see the final order until they have credit card information. Then you see a lot of fees and policy is applied to your cost. Two tickets were $117.00 ended up costing $577.00. With no refund. I called and live chat 10 min after the order. No live person on phone calls and scripted answers from the live chat online. Take away: I will never buy tickets from this organization ever. Good with any purchase with this terrible company.

Date of experience: December 16, 2019

Overview

OnlineCityTickets has a rating of 3.7 stars from 9,003 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OnlineCityTickets most frequently mention service charge, great experience and easy process. OnlineCityTickets ranks 3rd among Concert Tickets sites.

service
166
value
165
shipping
138
returns
99
quality
138