If I could give them a 0 I would. Had tickets to Tom Petty for last Wednesday. We get all the way to the venue to find out that he rescheduled for the following Monday due to having laryngitis. Well I work in an Emergency Dept and work the day he rescheduled for. I can't just change my schedule around. I had to specifically request the original Wed off. Anyhow, I call Online City Tickets and the lady was unbelievably rude. Told me to try and sell the tickets myself. Also said that on their website it clearly says concerts can be changed at any time and it's "your (my) problem for not reading that". I will NEVER use them again
It was very easy to navigate the site and get the tickets. However, the "service charges" were exorbitant... almost $50 for two tickets delivered electronically. I think this would be a site of last resort... use only when tickets are not available through more legitimate outlets.
You ticket resellers have your nerve charging consumers a 25% "convenience fee" when you should be crediting us for the convenience of you never even having to print out and mail real physical tickets. What do you do besides collect money?
After paying exorbitant handling charges, the tickets did not show up on the date promised. One week later and one day before the performance, still no tickets. Too late now, I will let MasterCard deal with this questionable at best organization.
Easy to navigate web site. Able to locate seat and price we were looking for. Only concern is email received that confirmed order but stated it would take up to 4 months to get e-Tickets. Why can they not be sent as soon as you confirmed?
Tickets are sold for more than face value and mark-up is exorbitant. You might expect and not even mind that if you really have to get your hands on some highly sought-after tickets. But beware the estimated delivery date. From my own experience and those of other reviewers, it seems they make a practice of delivering tickets only a few days before the event. Their customer service will give you specious reasons for that involving the actual seller's not receiving the tickets until then -- but if that's the case it makes me think the sellers are delaying delivery in the hopes of a) selling the ticket for even more to someone else to make it worth refunding you your money, or b) obtaining tickets for lower than face value if the concert doesn't sell as well as anticipated and making even more money off you. In either case, your credit card will be charged immediately for something you will then anxiously wait months to see if you actually receive. My advice is to just stay away.
Making my grandson Jack very happy. He's going to be 2 years old in July. He absolutely loves Paw Patrol. Got my tickets emailed to me the next afternoon! I just wanted to say thank you in advance for your time.
He was a very sweet understanding to the point. He also double checked everything to make sure that all my needs were met and I'm satisfied customer I will definitely be back here for when I want to buy tickets again.
A+service, very simple and easy to use. Great prices. I didn't think I could ever afford to see the Lion King on Broadway. I thought it was just something I would faintly remember from my childhood from when my parents took me. But here we are. Thank you OnlineCityTickets. I know I am not the only woman you have blessed in your years of existence.
Same story as the other reviews. Asked for seats in row A. Paid for seats in row A. But typical bait and switch from a pushy used car salesman at best with a thick accent sold me row AA. When I tried to dispute the ticket customer support or lack their of said sales are final regardless if I heard him correctly or not. Total scam and crooks. Buy from Ticketmaster or more reputable companies. Not these fly by night scam artists.
Price was better than some of the sites... still wish it was illegal to buy up and
Resell tickets. I'd rather just get them straight from Ticketmaster for the real price
Even if I can't be online at 10 am the day the tickets go on sale. But I'm in to see
Dirks so I'm happy about that...
This was a easy way to buy tickets for my daughter graduation present. Sam hunt is one of her favorite singers. This site made it easy with no hassles what so ever. Will be using it again. Thank you so much
Ordering the tickets was a breeze and I got them quickly. However, since it is done by computer, I have to wonder why there was such a wickedly high service fee per ticket. Has this organization taken a lesson from hotels?
So far so good. Fast and secure. Hopefully things will go smooth once l get to the venue. First time trying OnlineCityTickets.com and the only thing that bothers me is the service charge. It's almost like buying another set of tickets.
I purchased tickets to see Chris Isaak's holiday show in December 2017. The show was cancelled, as was the rest of the tour, due to Mr. Isaak falling ill. It has been more than 2 months and I've yet to receive a refund. Online City Tickets says they are waiting to see if the concert is "rescheduled." First, how can a holiday concert be rescheduled later in the year? Second, Neither Chris Isaak's website, nor the Fox Riverside Performing Arts Center mention any rescheduled event. Both say the event was cancelled, not postponed. I will not do business with this merchant again.
Bought 3 tickets to Phantom of the Opera in Vancouver for myself and my two younger sons. The tickets were each $50.00. Well... by the time it was all said and done their service fees were almost the price of the ticket... FOR EACH TICKET! Also, they hide little writing to let you know that the tickets are in USD despite sending me a message that the sale price was in the agreed to Canadian dollars. Brutal company. I've been e-mailing them back and forth for a few days and they keep relying on the "All Sales Final" line. Do yourself a favour and go buy tickets elsewhere. I don't know how these people are still in business... I'm sure I'll enjoy the show regardless but it's a shame these folks are operating in the manner they are. 1 star is too much for OnlineCityTickets.
Would like to know where seats are - I'm in row 6 but not sure of seat numbers. I will look at order confirmation again to be sure I didn't miss something. Also was rather surprised by the almost $40 service charge fee. A bit misleading at beginning of the booking.
Good, expensive service! Would like to know how much they were going to charge before the final invoice came up! My $325 ticket cost about $447 with fees. - WOW!
I guess they are OK if you find a seat you really want (to a sold out show) and had the money to buy it!
Site is really easy to use. Got thru the process in less than 5 minutes. Confirmation email came immediately so within 10 minutes, probably less, I ordered tickets, paid for them, and printed them out.
... service and download changes are much too high. Each ticket had a separate download fee even that it was on the same pdf. I really wanted to see the choir so I decided to swallow the fees up, but will think twice next time before buying. The additional fees came up to 1/5 (=20%) of the entire order! Tickets arrived quickly and there was no problem with downloading them.
Overview
OnlineCityTickets has a rating of 3.7 stars from 9,003 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OnlineCityTickets most frequently mention service charge, great experience and easy process. OnlineCityTickets ranks 3rd among Concert Tickets sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members