website thubmnail of OnlineCityTickets

OnlineCityTicketsReviews 2,678

3.7

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OnlineCityTickets Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.

This summary is generated by AI, based on text from customer reviews

service
166
value
165
shipping
138
quality
138

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Canada
1 review
0 helpful votes
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It was very easy use.
November 22, 2017

I like how easy it was to order the tickets. And how they confirmed my identity. I was very happy with this website.

Date of experience: November 20, 2017
Dilia G.
Georgia
2 reviews
0 helpful votes
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Very satisfied with this service. Prompt delivery of e-tickets. Decent price. Convenient and easy to use. I would use this service again!

Date of experience: November 20, 2017
Florida
1 review
0 helpful votes
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So far, so good
November 21, 2017

Quick and easy, Received confirmation e-mail within minutes and dowloaded tiks and printed promptly. Fees are a bit high but expected. I would definitely visit and use this site in the future.

Date of experience: November 20, 2017
New Mexico
1 review
0 helpful votes
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Very fast
November 16, 2017

Very fast receiving my order and still finding good seats to see Blake Shelton. This is a Christmas present to my grandkids they will be very excited.

Date of experience: November 15, 2017
Colorado
1 review
0 helpful votes
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Great customer service
November 16, 2017

For someone who is not very savvy on the computer, this was very easy to navigate through and order our tickets. It was a pleasure to do business with a company that is so straight forward. Thanks

Date of experience: November 15, 2017
Canada
1 review
0 helpful votes
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Great site and easy to use, but mark up on tickets is unbelievable, and a licence to steal. Not impressed, next time will research sooner

Date of experience: November 15, 2017
Illinois
1 review
0 helpful votes
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Easy to use.
November 16, 2017

Good Im pleased with the service. The service fee is a bit expensive but other then that its fine. I would recommend it for others to use.

Date of experience: November 15, 2017
Florida
1 review
0 helpful votes
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It was fine.
November 16, 2017

Thank you. We cannot wait to go. Its going to be a great night. Our first time at this venue.
This takes to much time. Limit the characters to less.

Date of experience: November 15, 2017
Nevada
1 review
0 helpful votes
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Confusing
November 16, 2017

Dealing was confusing. And talking to a real person was HARD! Need better contact and information. As our tickets were for another person. They said they were transferable! All we had to make sure we had the bar codes. NOT THE WAY TO RUN A BUSINESS!

Date of experience: November 15, 2017
Georgia
3 reviews
0 helpful votes
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Fantastic
November 16, 2017

Great this was easy- don't like the charges- but what are you going to do-I saw the commercial for the play and knew I wanted to go se it-I loved Phantom cant wait to see if it makes sense

Date of experience: November 15, 2017
Nebraska
1 review
0 helpful votes
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Awesome.
November 16, 2017

Love that you follow up and make sure we recieve what we bought. Easy to use. Will use this website again.

Date of experience: November 15, 2017
Missouri
1 review
0 helpful votes
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Easy and simple
November 16, 2017

Very easy to get the tickets from this site. I highly recommend using this company. Cheap and got my tickets in a timely manner. 10 minutes after the purchase got another email and tickets were ready to print for the day of the show I was attending.

Date of experience: November 15, 2017
Pennsylvania
1 review
0 helpful votes
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Wrong name on tickets
November 17, 2017

The wrong name is on tickets. I hope that there will be no problem with tickets. Will not know until after December 15 2017

Date of experience: November 15, 2017
Utah
1 review
0 helpful votes
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This website was very easy to use and the prices were great. I would definitely be happy to use it again.

Date of experience: November 15, 2017
Ohio
2 reviews
0 helpful votes
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Charges are out of hand
November 16, 2017

The service charges are out of control. So when I printed my tickets out they have a face value of $76/ticket and I paid $104/ticket with a $32/ticket service charge. This ticket outlet has you coming and going. You are lucky at least for this order my wife is a huge fan of the Sound of Music or I would have cancelled them.

Date of experience: November 15, 2017
Texas
1 review
0 helpful votes
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Thanks!
November 16, 2017

Thank you for the follow up, I have received my tickets and they are already printed. Looking forward to the event!

Date of experience: November 15, 2017
Illinois
1 review
0 helpful votes
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Fast purchase experience
November 16, 2017

I was pleased with the smooth transaction process. The fees I felt were a little high per ticket. Maybe you can offer some kind of multi ticket service fee discount or something in the future. Just my opinion as a business owner.

Date of experience: November 15, 2017
Oregon
1 review
0 helpful votes
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Excellent
November 16, 2017

Easy and simple I ordered the tickets they came to my e-mail and i printed them thank you. I could order any set thank you excellent i would order from them again

Date of experience: November 15, 2017
Washington
1 review
0 helpful votes
Follow Shamail K.
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Ridiculous mark-up
November 15, 2017

I looked for tickets to Disney on Ice for 6 family members. They showed as $48 dollars on the site and when I ordered there was an additional $15 extra per ticket. So the total for each ticket was $63. I bought them as it was the last show and wanted my family to attend. When I recieved the ticket the face value was $22... Are you f--king kidding me. A 286% mark-up on a ticket? That is beyond ridiculous.

Date of experience: November 15, 2017
Utah
1 review
0 helpful votes
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Quick and easy
November 16, 2017

So far so good. Fast and easy. Got my Order# quickly, just hope the electronic tickets come when then said they would?

Date of experience: November 15, 2017