Was able to get good seats for a sold out concert at a decent price. Nice! Service fee was a bit pricey, but still happy that I could find tickets. I should have bought them when I had the opportunity when they first went on sale... oh well
My mistake for not researching prior to buying, but I really thought I was buying from a reputable ticketmaster. Somehow I get redirected when trying to purchase online. I received an e-mail that tickets would be e-mailed to me 3 days before event and didn't have any seat numbers. I knew something was wrong. I called and they could not refund me, even when it was same day cancellation. I disputed with my credit card right away and hopefully it will be taken care of. I called the event venue and was able to purchase tickets for half the price of this site. Just don't do it!
Buyer be aware: Your seat assignments may not show up until you purchase and download or receive your tickets. Also (in my case), the name of the original buyer is on the tickets I plan to give as a gift. I've got a bit of explaining to do but must admit the seats are wonderful if no one is already sitting there on performance night!
You pay a lot of money for tickets and then they just send you what ever they "feel" like sending! After reading these reviews now I am worried I won't even be able to get into the concert with the "tickets" I purchased from them! I wish I would have read these reviews before I spent so much through this scam company!
I was more than a little nervous about being able to use the tickets with no problems. However everything went smoothly, no issues and had a wonderful night at the show. Will definitely purchase from Online city tickets again.
I was able to book my tickets to event and see general area where seats will be located. Only know that they are first row balcony but not specific seats. Charges for booking service and e-tickets are too high.
Their phone line does not connect to an actual person. It just loops you around through different options.
They charged almost double the actual cost of the concert tickets. They don't issue refunds. I reported them to CBC Marketplace.
Everything appeared very quick, smooth, straight forward, except advanced nod on the $18.35 extra per ticket processing fee. That seemed rather high to me, when the ticket pricing within sections was all over the place. The process was smooth, but the ticket price I quoted to friends was $60 not $79.+. Would have been nice to see the service charge BEFORE ticket confirmation... Just saying it's a wild card amount. Otherwise, all good.
The transaction was nice and smooth until I realized that I paid an extra $75 for 3 tickets. I could have almost bought another ticket for that price. Too bad there isn't a way either decrease the "service" fee or allow me to pick them up at will call. I guess I can't complain too much considering the 3 seats right next to me they were selling for $100 more
The website was efficient and user friendly for buying two tickets, which cost $94 each to see Lewis Black. I was shocked, however, when the total cost of $252.84 was revealed on my "agree to pay" screen. Sixty-five dollars in fees? For what, Added Dealer Profit? I guess I will have to get accustomed to living in our corporate-owned oligarchy where the economically powerless are extorted without mercy or regulation. I hope Lewis is funny enough to justify the cost of two months' food for a family of four.
It is honestly ridiculous that this website charges you three times the face value of the ticket, then gives them to you only two days before the event even though I purchased them three months in advance. Stay away at all costs, customer service is very inept and won't help at all. Use Literally any other ticket broker, their fees are outrageous and the company is awful.
If you enjoy getting ripped off, This ticket agent is for you. I bought 4 very expensive seats for my family to a Steve Martin/Martin Short concert only to find out at the venue that 2 of the seats were unusable (because you needed to have a wheelchair)! Unbelievable! After contacting them, they said they were not at fault. I have since stopped payment with my credit card co and I'm spreading the word on how unethical and illegal this company is.
I am a wee bit annoyed that I was required to complete the post purchase survey and now this review, before being able to finalize my order or my receipt confirmation. Providing feedback should be a choice. In a big hurry today, so would have opted out this time. Sort of took away from how easy and fast it was to order the tickets.
I purchased 4 tickets at $143 each ($572 total) but got charged almost $766! To have $194 in service fees on 4 tickets is just ridiculous. There was no where on the online form that stated this would be the fee. If there had been a notification I would have purchased our tickets somewhere else. Buyer BEWARE! I will never buy from them again!
Are they serious? Joke is on me for not seeing it while ordering G&R tickets from my mobile device. Was shocked to see an extra $448 show up on my credit card bill, plus they still charge you for shipping--another $14 dollars for 4 paper tickets! These guys are the WORST!
I have no problem paying a service fee for the convenience of getting tickets online. But 30% is outrageous and just plain profiteering. That's wrong. I also blame the venues that refuse to even sell tickets at their own box office any more. They're obviously getting a cut of the service fees that these sites are charging. Sad...
Explain to me why this company needs to charge over 60.00 PER TICKET for a service fee. That's right! 120.00 plus price of your tickets and of course the tax. I was able to print my tickets without difficulty however. This is a concert we really wanted to see badly. So I just closed my eyes hit accept then took a shot of vodka!
The agent was very helpful. Finding the best tickets available in my price range. Making sure I knew all the guarantees and exactly what to expect. I am Hard of hearing and He spoke slowly so that I could understand him (he has an accent). Overall it was a great experience.
Just realized that I have been ripped off by an unscrupulous ticket seller! We paid $204 for 2 tickets plus $61 for a service charge and $6.95 for email delivery. When I printed the tickets they said "$56!" We paid $102 each. I then went to the actual venue ticket office and tickets in the same section are selling for $59. It was my big mistake for not reading these reviews first and just assuming that I would get a fair deal. What a despicable company!
I bought tickets to go see Green Day in Hamilton. I was crazy excited to see that I could get floor tickets for 66$ from a preferred reseller. Great! Awesome bought the tickets, says my total is 176 and change, my credit card gets charged for over 200 bucks! I just wish the site would clearly tell you if its US funds right away. But from what I see it only tells you in bold just before you click the accept button, and on your invoice.
Overview
OnlineCityTickets has a rating of 3.7 stars from 9,003 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OnlineCityTickets most frequently mention service charge, great experience and easy process. OnlineCityTickets ranks 3rd among Concert Tickets sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members