OnecomReviews 385

1 star is too high!
Fraudulent company who took advantage!
Cancelled a phone contract on behalf of my father who was and still is very ill. Contract was cancelled in writing 5 years ago and they claim never to have received said letter. Blamed my father for not checking that the billing was cancelled whilst in and out of hospital!
Also claiming contract was renewed even though sim and phone was disposed of the same year letter was written...
Then speaking with them today lied in the transcripts about what had been said!
Do not trust or get involved with this bunch of scammers...
Lets see what the complaints manager has to say...

In short, after a cold call that sounded too good to be true, I told them what I wanted and could afford and they changed things covertly leading me to believe I would be paying a certain amount. Even though asking multiple times they cleverly manipulated me into the contract with no cool down period. They recorded calls without letting me know(which I now have a copy of for evidence). The said I was entitled to stuff that wasn't available anymore and I am set to pay a lot more money than agreed. Their customer services and care is vague and never answers your questions properly deflecting questions. DO NOT trust this company. I have an official complaint logged with ofcom/Cisas, and even though I know I will win I will waste a lot more time on this dis-honest company. Please avoid. I am also expecting a 'I am sorry yo are unhappy, email us' response even though they have not helped at all every time I have asked.

The UI design isn't that bad, and color I pretty cool just slight touching on the UI layout could make it better... Nice work to the developer

SCAM!
Beware if you deal with this company. I was cold-called and told that we could have new phones and reduce our monthly costs. We listened to the the deal. It came out at slightly higher than the the deal we were on but with the discount of £70 each month, it would be a decent reduction. All benefits were explained in detail. What was not explained in detail was the £70 discount was for a limited time of the contract. After the discount period my bill would be much higher for a further two full years with no getout. At the time I asked the question directly, "Will this discount be for all the time we are with Vodaphone?" The question was skirted around with the answer "you can review your contract in 24 months and save even more money". This is classic mis-selling tactic, add in the fact you get no written contract to read or sign shows what type of company you are dealing with. I don't believe any of the five star reviews on this site are genuine.