Onecom

Shocking quality of service, customer service and have been lied to. Direct debit not cancelled, take us to court. If you are unlucky enough to swallow the lies about saving £10 a month over BT (every penny counts) and then it costing over £20 more, deal with them via email. We have found that even the nicest of customer service staff lie about what they have said. At least emails we have sent over and over again will stand up in court. How a business like this is still going after such a short time amazes me.

Cold called me, I normally would have said no thanks but had a problem with my existing supplier and was I suppose feeling vulnerable. The problems started straight away, I quickly tried to cancel the deal but it was too late I had apparently agreed to a 3 year contract and would have to pay the full term if cancelled! Since then I've had not one bill which was at the agreed original cost for various reasons... the latest and most common was not taking the direct debit then charging me £15 for the privilege of paying in another way! This has been ongoing for most of the term. Today has seen a new high with them disconnecting my phone line, because I refused to pay the extra £15 for the last 2 months! Whatever you do don't change to this company. I hope this helps someone? Regards Iain

I've been a Vodafone customer for 25 years and Onecom now handle the account. There has obviously been a change of management, as they now resort to using devious deception to make sales, and tell outright lies about getting things sorted. They have owed me £700 + for some time now, after lying to me repeatedly about my contract. They have avoided sending me the copy of the sales conversation which will clearly prove my case. They agreed to pay the refund, but guess what... they never do. Avoid these people they cannot be trusted.

Over the past 6 months we have seen our bills more than double with this provider. We have been with them for over 2 years and while the initial service was good it seems to have gone downhill with very poor customer services. They have inflated the prices of calls to 0844 numbers to over a £1 a minute and round up the call duration to the nearest minute to maximise their charge. I have contacted them several times about this in the last 4 months with no resolution and no reduction or refund of call costs. They simply say that they will "pass it on to the billing manager" and then we hear nothing back. Complete shambles of an operation. Avoid at all costs.

After several pressurised phone calls I agreed to switching my service I then had a letter from my what I thought was my old provider stating they were going to charge me just under £35 for my internet to continue. I rang T T. They said I was also having the internet with them at no time did they mention on the telephone that they were not giving me the complete change over I assumed they were, I was told several times that they were going to save me money( not happened.) Also I was not told anything about the term of the contract until a letter arrived, I have requested them to listen to my phone calls all I get is we are looking into it, My husband has Cancer I am very worried about this if it is not resolved soon I will cancel my D. Debit and lket them take me to court if this is the only way to let people know about them. If in the mead time they come up trumps I will post on this review site again.

From the very start of my dealings with Onecom - 18 months ago - what they were offering was very confused - what I later called "smoke and mirrors". What they promised me never transpired and they fall back on a contract which descended on me with all sorts of other rubbish. They were difficult, at the start, about allowing my wife's phone to go on the account, apparently due to credit issues - but there aren't any. There have been several occasions when calls and texts which were supposed to be free were invoiced: just a few pounds each time, so more of an irritant value. I chased them on the basis that this might stop it happening again. It hasn't

Finally, I found out that after 17 months the monthly credit, worth half the amount I was invoiced each month by Vodafone, had stopped. With 19 months left to run, I was left with a really unattractive deal. Yes, this was part of the contract, but the sales person who I dealt with NEVER mentioned that it would ever stop, she just kept talking about the net monthly cost as if it would go on forever. I negotiated the best deal I could but it's still more than I would have accepted if this had been made clear at the start.

Got hooked into a 36month Business Contract and given bad advice about terminating my existing contract early. No way to terminate early or cancel like a personal contract. Cost me. Thousands of £. Will never use them again or recommend them.

I'm happy with Onecom. They've offered me some nice deals over the four or so years I've been with them. As market rates tend to fall towards the end of contracts their tariffs look just a little less attractive. That's probably true for most people on longer fixes. But, Onecom insert a review towards the end, which tends to level the playing field. Its good to be able to speak to a real person when needed. My very 1st contact with them and their account management was really winning. Longer term its been pretty good as well.

After having dealt with Karl Davies yesterday initially, and again today, I have to highly commend this young man, to his people skills. He listened, explained and found for me a suitable new package for me. As well as fulfilling these requirements, he was chatty, pleasant and genuinely a breath of fresh air to deal with. So much so will ask for him by name if I need any information in future regarding my contract.
Thank you so much, and to your boss, he is a credit to the company.

Patricia Henry, Happy customer.

Carl Davies my Onecom representative was really helpful and friendly and it was clear to me that he had a wealth of knowledge about his products. Throughout our conversation he conducted himself in a professional and efficient manner. I am really glad that he took my call this afternoon as I enjoyed speaking with such a pleasant person. Some of the companies I have to deal with leave a lot to be desired but not One com which is why I have remained a customer with them for such a long time.