Onecom

OneCom have the worst customer service I have ever experienced. I have been a business customer with them for a few years. I changed networks, service provided by onecom. My phone lines were deactivated and I was left without my business numbers for 3 weeks. They have an overseas call centre that take 30 plus minutes to answer. They only operate during the working day. You have to explain the whole situation every time you speak to someone, nobody takes responsibility for your account. Onecom offered me £50.00 for the inconvenience, I declined as I wanted my numbers working instead. The call taker didn't know what to do, so she ended the call and emailed me the offer, however no offer to resolve my problem. Changing networks is a simple task, onecom has made this a 3 week huge interruption to business. I had to purchase PAYG sim cards, my phone line was deactivated whilst I was out of town at a conference. I had no way of getting in touch with my team, equipment on the lorry needs data so that my crews can access the jobs, this was also deactivated during the day without any warning. The CCTV is monitored remotely, this is also via a data sim, the CCTV was impacted. So many elements of my business have been interrupted by me choosing to remain a oncome customer. Please take my advice, do not use them. If you are currently with them, move away at the end of the contract, as when it goes wrong, they do not care and will not resolve the problems. This will cost you business.

I would like to give no stars but that isn't an option.

Please, please do not join Onecom! Don't believe these reviews. They do not care about you, they are rude, aggressive, unhelpful, they lie. You'll be stuck between them and the network provider when you need help as each party says it's down to the other.

The stress they have caused me since joining them in May 2023 is unbelievable. No one responds to you, you are constantly chasing them for answers. Which usually comes across as them sitting on their high horse, not caring, knowing there right and can't be wrong.

I'm sure they've breached some kind of data protection law, as every time I ring complaints (which is a lot) everyone knows my name before I even tell them?

They have breached terms in my contract and they won't terminate the contract unless I pay the exit fee!

Please, please do not make the same mistake as I did!

OneCom are taking my elderly dementia ridden Dad to court to pay £1000 fine for cancelling his contract a few years ago because the broadband hardly ever worked. OneCom customer service was non existent and no one would fix the problems so he had no alternative but to switch providers. Shame on you OneCom preying on the vulnerable with your dodgy contracts and shoddy service. See you in court!

If you are self employed/sole trader and are not VAT registered do not use! Their sales people quote EX VAT and there is no cooling off period so once you sign that contract thats it. Plus all the discounts that they hard sell you over the phone end in 17 months (they don't mention that). If you don't thoroughly read the contract you do not notice this as there is so much on it while a sales person is rushing you to sign.

Don't trust to any words they say. They promise to reduce my monthly costs and offer some additional "free" services. They verbally assured me that I will pay a certain amount and then they sent a sneaky contract. After a year with them ended up Paying £260 monthly instead of verbally agreed £48!

Long story but I signed up March 2021. Seems like a good deal but 17 months into the contract costs went up dramatically. I've no phone signal worth talking about where I work from home. Complained - they can't fix that and the only way they will reduce the cost is if you sign up for a further 36 months. I refuse because I just want out. They don't do complaints and as it's a business contract Complaints Ombudsman doesn't apply. Avoid Avoid Avoide

Robbers in suits with a head set.

Was cold called and missold a really expensive contract by these thieves. Please please if anyone is thinking of getting a contract go directly to a main provider. I can not stress enough how dangerous this firm are.
Do not use these thieves!

Contracts and agreements appear to consistently change from one day to the next as they pile you with paper work! Getting everything in writing doesn't stop them from consistently amending the contract to suit them profit-wise. You are better off getting a contract directly from your phone provider. They will stop at nothing to get as much money as they can off you - their profit is their main focus not you the customer. Their starting point is a promise of a cheaper and better deal but that is just to get you hooked into their game. The deal is adjusted over and over to suit them. If you decide to take a contract with OneCom, make sure you make good use of your 14 day cancellation period; check and cross-check all the pile of paper work that comes your way from them to make sure it is all saying the same thing!

Cold called us then got tied into a 5 year contract. Cost me thousands to sort out our IT because of it. Called after 5 years to cancel contract then they took us to court for anther 5 years fees. Nearly £4,000!
Be very aware I cannot write what I really think, nut never never again

They are purposefully misleading and deceitful in their selling practices hitting people with extortionate bills. I thought it would be £30 a month for a mobile phone contract but was hit with my first bill for over £300. They target vulnerable self employed people with business contracts that have no cooling off period and naïve individuals are not aware of this and are locked in for 36 months. They deny any wrongdoing and continue to say that everything is confirmed at the point of sale which is further lies. I've had to get the Ofcom regulator CISAS involved to cancel the contract as they sided with me that I was mis-sold. Onecom continue to deny that I was mis-sold and offer no apologies, it has caused me so much stress and hassle and I detect no remorse from their staff as they already know what they are doing is wrong and they continue to do it.

A very devious, corrupt company who take joy in miss-selling customers. Be very careful checking your contract with OneCom, I verbally signed up to an £18 a month contract (cheaper than my previous deal). After a month my first bill arrived at nearly £200! I called to cancel and was quoted a fee of about £5000+ to get out of my contract as there was no cooling off period. After 2 months the telecoms governing body CISAS instructed OneCom to cancel my contract, refund me and send me a letter of apology. Google the words OneCom and SCAM or FRAUD and get a true picture of this company. My advice would be run for the hills and don't even entertain a conversation with them or it'll cost you x10 what you're expecting.

This company are so polite and friendly to distract you from their devious miss selling! They sound very professional but it's what you don't hear that matters! They give you a great price for a 36 month contract without telling you that they great price is only for the first 17 months, by then you have to agree to whatever price they give you as you are contracted to them for another 18 months! They add more services to your contract without discussing it with you and then rush you through the signing process so you don't notice. Once you've signed you find out 'THERE IS NO COOLING OFF PERIOD!' There is even a Facebook page full of people who have had this happen to them. Please, please be careful!

Do NOT touch these charlatans in any manner. They have spent all of their money on skilful manipulators / cold callers. Once you've signed up in turns out that, in fact, the offer is cheaper than your current provider, because it's a much lower service. And then look forward to agreeing a bill for £25, only to be charged £138 instead, every month. Oh, but there's no way to query it because the email bounces back, and they hardly ever answer the phone. And, when you agree something on the phone, this doesn't change when you see the next bill. Seriously, I think their business plan is to make everyone simple pay their 2 year contract up front to escape from their evil clutches. Please please avoid!

Shocking quality of service, customer service and have been lied to. Direct debit not cancelled, take us to court. If you are unlucky enough to swallow the lies about saving £10 a month over BT (every penny counts) and then it costing over £20 more, deal with them via email. We have found that even the nicest of customer service staff lie about what they have said. At least emails we have sent over and over again will stand up in court. How a business like this is still going after such a short time amazes me.

Cold called me, I normally would have said no thanks but had a problem with my existing supplier and was I suppose feeling vulnerable. The problems started straight away, I quickly tried to cancel the deal but it was too late I had apparently agreed to a 3 year contract and would have to pay the full term if cancelled! Since then I've had not one bill which was at the agreed original cost for various reasons... the latest and most common was not taking the direct debit then charging me £15 for the privilege of paying in another way! This has been ongoing for most of the term. Today has seen a new high with them disconnecting my phone line, because I refused to pay the extra £15 for the last 2 months! Whatever you do don't change to this company. I hope this helps someone? Regards Iain