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Onecom Reviews Summary
Onecom has a rating of 3 stars from 385 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Onecom most frequently mention phone line, cold call and direct debit. Onecom ranks 4th among Internet Service Provider sites.
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Very fast and concise advice and service. Very useful and really easy to use. I would certainly recommend this service
Daniel replied to my instant chat immediately and dealt with my request in minutes, Fabulous customer service.
We’re glad to hear that you are happy with the service provided, Judith. We will be sure to pass on your comments.
Thanks,
Onecom
I have been with onecom for about 5 years and they have always provide me with a great service and always give me the best deals.
When there is a issue, which isn't too offend, they are quick to solve it and help you in the best way possible. It also help that they are friendly.
We’re glad to hear that you are happy with the service provided, Zugal.
Thanks,
Onecom
Kirsty J came on the livechat quickly and solved both my issues quickly and with a pleasant manner. A great result
Just what we like to hear, thank you for your review Charles. We will be sure to pass on your comments.
Thanks,
Onecom
Following a wasted morning trying to resolve a Sure signal issue with Vodafone I was eventually directed to Simon W at Onecom and hey presto its now sorted. My error - I should have contacted Onecom in the first place! Excellent support.
Thank you for sharing your experience, Philip. It’s great to hear that our teams have looked after you well but naturally it’s disappointing to know you’ve had some issues along the way. We are always looking for ways to improve and to offer a better experience for our customers so it’s important that we receive feedback and we will be sure to pass on your comments.
Thanks,
Onecom
JamesD provided excellent support in activating my new sim in my replacement mobile. He was efficient and answered all my questions and ensured I was happy with my session with him.
We’re glad to hear that you are happy with the service provided, Eric. We will be sure to pass on your comments.
Thanks,
Onecom
It was a quick process no messing, very helpful and saved me some money. Im a silver server but felt confident with todays sort out and if ive any more queries will be happy to use the chat site
We’re glad to hear that you are happy with the service provided, Sandra.
Thanks,
Onecom
Bit of trouble getting through my fault once connected to the rep he was great help sorted all the problems and advised me to a better tariff thanks
Just what we like to hear, thank you for your review Geoff.
Thanks,
Onecom
Had to contact Onecom today as I had a query with my account. The service was great, very kind and helpful. Eurika Z was really nice and sorted my problem out in no time. Would definitely recommend
We’re glad to hear that you are happy with the service provided, Coral. We will be sure to pass on your comments.
Thanks,
Onecom
The advisor that I spoke to was very friendly and helpful. She was able to reduce my monthly bill and with an extra GB of data. She has brightened up my day!
Just what we like to hear, thank you for your review Sue.
Thanks,
Onecom
I am a computer phoebe of long standing Having failed to relate to my I phone over the last decades I recently switched to a smart phone,
I didn't expect it to be much simpler and it was not.No doubt my own fault I am sure., I am not a simpleton but I do have blind spot with technology.
However your chat line with helpful and patient operatives has been a great help and my relationship with my phone is blossoming like never before
We’re glad to hear that you are happy with the service provided, John.
Thanks,
Onecom
Much easier than calling the team are always polite and efficient. Whatever issue I may have had it is normally dealt with very quickly.
Just what we like to hear, thank you for your review Gluseppe.
Thanks,
Onecom
I am so grateful to James for helping me out with my phone reception. I can now make and receive wi-fi calls which I only thought could be done through WhatsApp etc. but I have now set my phone up in wi-fi mode and can receive calls all over the house and garden. Success.
Thank you for sharing your experience, Janice, this is great to hear. We will be sure to pass on your comments.
Thanks,
Onecom
Quick query, handled quickly and accurately. Just what you would expect from any service provider.
This I have found to be the case most times contacting One Com... Much better than any of the large Service Providers.
We’re glad to hear that you are happy with the service provided, Kenneth.
Thanks,
Onecom
My calls were blocked while travelling abroad. Vodafone were absolutely useless as usual, but Simon W from OneCom (Live Chat) sorted it out in 5 minutes! What a life saver.
Thank you for sharing your experience, Alan. It’s great to hear that our teams have looked after you well but naturally it’s disappointing to know you’ve had some issues along the way. We are always looking for ways to improve and to offer a better experience for our customers so it’s important that we receive feedback and we will be sure to pass on your comments.
Thanks,
Onecom
Excellent service, promptly answered and issue resolved with no problems. I've had to deal with them by phone and online chat both times my query was dealt with in a profesional many and as if nothing was too much trouble
We’re glad to hear that you are happy with the service provided, Nick.
Thanks,
Onecom
Very helpful explanation of a couple of queries on my bill and a new device, which I didn't know how to set up.
Just what we like to hear, thank you for your review Jane.
Thanks,
Onecom
Very quick response and speedy resolution of my queries as well.
The agent was clear, articulate and to the point. Thanks Kristy J
Just what we like to hear, thank you for your review. We will be sure to pass on your comments.
Thanks,
Onecom
Excellent service on the online chat, have always been very happy with the service received from Onecom.
We’re glad to hear that you are happy with the service provided, Jonathan.
Thanks,
Onecom
I was experiencing network connectivity issues with a new phone I had purchased. I used the online live chat and explained the situation to service advisor who came back to me very quickly with a few possible solutions. Instruction/feedback was clear and simple which helped me understand what to do and I was able to resolve the matter swiftly, thanks to the help of the advisor. This was a much more time-effective method than phoning the customer care line which was my original pursuit. Thanks to the advisor for the help, much appreciated!
We’re glad to hear that you are happy with the service provided, Gail.
Thanks,
Onecom
From the business
Onecom is one of the UK’s leaders in unified communications, specialising in business solutions which bring mobile and fixed line voice and data services together with super-fast broadband as a single, tailored, integrated package.
Onecom was formed in 2013 with a vision to provide innovative bespoke services backed by excellence in customer service.
The company’s track record in customer engagement, staff development and excellence in product range and knowledge is behind its rapid growth, which sees Onecom serving thousands of UK businesses from its headquarters in Hampshire and regional offices in Shoeburyness, Cardiff, Southampton, Leeds, Telford, Brighton and Belfast.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We’re glad to hear that you are happy with the service provided, Meirion.
Thanks,
Onecom