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on 10/24/16If you can't through on the phone send them an email - what they do with it is their problem but it will be proof you cancelled in time. And if later than the cooling off period, you were mis-sold anywayso have a right to cancel. Then cancel the DD and go back to your old supplier. Good luck
Call the tel number and speak to Shaun Wareham, he seems to be the only one who can do anything.