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Onecom Reviews Summary
Onecom has a rating of 3 stars from 385 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Onecom most frequently mention phone line, cold call and direct debit. Onecom ranks 4th among Internet Service Provider sites.
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Daniel H was very helpful and answered my query quickly and efficiently i am very happy with the service i received today
This is not a review of Onecom, but specifically a review of the excellent service I got from Elysia B this afternoon. I have had a persistent roaming problem with one of the numbers of my account and previous support staff from Oncecom and Vodafone have told me it was fixed, when it had not been. Elysia went the extra mile and checked something else on the account which proved to be a more likely cause of the problem. Hopefully it has been fixed now. Thank you.
Thank you for your review Ian. We will be sure to pass on your comments.
Thanks,
Onecom
Excellent fast response. Very helpful. Kirsty J was my agent and she answered my query straight away.
Just what we like to hear, thank you for your review Kevin. We will be sure to pass on your comments.
Thanks,
Onecom
James was very helpful, polite and professional. I feel much happier at going abroad now with his
Instructions. Many thanks.
Just what we like to hear, thank you for your review Angela. We will be sure to pass on your comments.
Thanks,
Onecom
James sorted out my problem with typical efficiency and courtesy. Always a pleasure to deal with real professionals.
Just what we like to hear, thank you for your review Morton. We will be sure to pass on your comments.
Thanks,
Onecom
A few issue upgrading multiple lines on a single account. All sorted out quickly and effectively via online chat with Kirsty J. Great service all round with the upgrade. Thanks Kirsty and all at Onecom! :) R
We’re glad to hear that you are happy with the service provided, Robert. We will be sure to pass on your comments.
Thanks,
Onecom
Onecome look after my Vodafone account, and their CS team is much more efficient than vodafone are. Recommended
Thank you for sharing your experience, Stephen. It’s great to hear that our teams have looked after you well but naturally it’s disappointing to know you’ve had some issues along the way. We are always looking for ways to improve and to offer a better experience for our customers so it’s important that we receive feedback and we appreciate you taking the time to provide it.
Thanks,
Onecom
I'm happy with Onecom. They've offered me some nice deals over the four or so years I've been with them. As market rates tend to fall towards the end of contracts their tariffs look just a little less attractive. That's probably true for most people on longer fixes. But, Onecom insert a review towards the end, which tends to level the playing field. Its good to be able to speak to a real person when needed. My very 1st contact with them and their account management was really winning. Longer term its been pretty good as well.
Thank you for sharing your experience, David, this is great to hear.
Thanks,
Onecom
Such quick service & so easy to communicate, although not actually speaking to someone there was no issues at all
We’re glad to hear that you are happy with the service provided, Annmarie.
Thanks,
Onecom
Super efficient service from Daniel during online chat. All questions answered quickly in an friendly and helpful manner.
We really appreciate you taking the time to leave us a review, Alison. We will be sure to pass on your comments.
Thanks,
Onecom
ADVISER Kirsty WAS VERY HELPFULL AND PATIENCE WITH A NOT VERY TECHNICAL PERSON,
NEW SIM CARD TO BE SENTOUT
THANK YOU.
Just what we like to hear, thank you for your review Jackie. We will be sure to pass on your comments.
Thanks,
Onecom
I contacted Daniel, via live chat, very easy to get wifi calling on my account, was very easy. He sorted it quickly
Just what we like to hear, thank you for your review Ian. We will be sure to pass on your comments.
Thanks,
Onecom
Great easy to understand online chat and review of contract and unneccessary virtual landline removed and a less expensive but great ongoing tarrif in place.
Just what we like to hear, thank you for your review Sylvia.
Thanks,
Onecom
Quick. Concise. Easy. No stress. All queries dealt with and answered. A very satisfactory experience.
We really appreciate you taking the time to leave us a review, David.
Thanks,
Onecom
Texted with Kirsty J today, she quickly solved the issues with my new phone and SIM. Took 3 minutes, excellent service!
We’re glad to hear that you are happy with the service provided, Alex. We will be sure to pass on your comments.
Thanks,
Onecom
James Down resolved a problem I'd been having with my online account quickly and efficiently and where others had failed in the past. He was polite and knowledgeable. Happy customer
Just what we like to hear, thank you for your review Debra. We will be sure to pass on your comments.
Thanks,
Onecom
Eurika solved the issues we had via online chat, very helpful, even suggested an upgrade :) would well recommend to use.
We’re glad to hear that you are happy with the service provided, Paul. We will be sure to pass on your comments.
Thanks,
Onecom
Helpful assistant once I realised that I had to use online chat as no one on the phone could help. A link from the website advising the online chat being the only current option would have been helpful
One com customer service via WhatsApp is very slick and approachable. Especially I would like to thank Eurika she is very patient and helpful.
We’re glad to hear that you are happy with the service provided, Milan. We will be sure to pass on your comments.
Thanks,
Onecom
I had a query regarding a replacement SIM card, this was dealt with in a matter of minutes. Very grateful for the speedy service.
We’re glad to hear that you are happy with the service provided, Margaret.
Thanks,
Onecom
From the business
Onecom is one of the UK’s leaders in unified communications, specialising in business solutions which bring mobile and fixed line voice and data services together with super-fast broadband as a single, tailored, integrated package.
Onecom was formed in 2013 with a vision to provide innovative bespoke services backed by excellence in customer service.
The company’s track record in customer engagement, staff development and excellence in product range and knowledge is behind its rapid growth, which sees Onecom serving thousands of UK businesses from its headquarters in Hampshire and regional offices in Shoeburyness, Cardiff, Southampton, Leeds, Telford, Brighton and Belfast.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Just what we like to hear, thank you for your review Richard. We will be sure to pass on your comments.
Thanks,
Onecom