Onecom

Avoid this company at all costs! 5 months on and I'm still waiting for a copy of the legal agreement they made over the phone. They seem to think this first conversation I had about possibly moving is legally binding! They won't put anything in writing but have said we're bound to this now

Do not agree to anything over the phone, ask them to confirm it at least via email first. They messed up our contracts and at present we're paying £100 more per month than with EE and they were supposed to save us that much!

Their deals really are too good to be true. I had the misfortune of dealing with Kylie Bowering, avoid this lady as she will tell you anything to get the deal through.

Please read all reviews before agreeing to anything!

I just wanted some quick help without spending half a day searching for offers that are not what they seem. Karl was very helpful finding me the right deal quick& easy. He explained everything in great detail but also understood that I was in a rush. Karl's very approachable and friendly attitude makes you feel very comfortable when signing your "life away" for the next 24mths to Vodafone :). Good customer service. Well done Vodafone finally you upped your game when it comes to call centres.

I upgraded my phone today and had the very good fortune to be looked after by Karl Davies. His patience was second to none! He listened to what I wanted and provided the best customer service I've had in a very long time. He asked what I needed in a phone and
Expectations and didn't try to sway into something I didn't need! Thank you Karl, you have the patience of a saint from a very happy, non technical phone user. I'll be back
Lorraine x

Just had cold call, good sales patter but when I told them I had just signed for 2 years to XLN (who I would very much recommend) they got shirty, avoided direct answers to my questions and they hung up on me! I'll bet they've managed to scam a hell of a lot of businesses and people. Customer service? What's that then?

I was promised deal after deal to join onecome. My final contract was agreed and signed at £36 per month. I am now 4 months into my contract and I haven't seen one bill at the agreed price. As well as the £36 deal I was gifted two free perks and a WiFi dongle to entice me over from another company. These items in fact were not free. I paid the FULL amount of these items in month one leaving me a bill of £150 plus. Then in months 3 and 4 paid more than double my agreed contract amount (this eill also continue untill my contract ends)

When I contacted ONECOM I was met with no help in the matter what so ever and told to look at the 'terms and conditions' and that there is nothing they will do.

I now have seen countless other reviews with the same issue knowing this company to be a scam.

Please AVOID AT ALL COSTS!

Almost got caught!
Do not agree to anything on the phone as this is your contract that you will find very difficult to get out of despite being told you have 14 days to reject from the paperwork they will send you. Their rep James is very plausible who then passes you on to their accounts and this is where the recorded contract begins. So Beware!

I contacted OneCom regarding my new mobile telephone and other gadgets via 'online chat'. The person who dealt with me, Eurika, was first class. She dealt with me regarding my queries very quickly, comprehensively and, above all, clearly in a language I could understand. Eurika covered all my points and everything is working as it should thanks to her help. An excellent service, thank you, Eurika.

Onecom currently supply my landline and broadband, I have had no issues and the change over was easy. It's cheaper than my old contract with BT and I now have faster broadband. I see a lot of reviews for a company called True Telecom on here which an employee of Onecom made me aware they inherited when they bought them out. Onecom have been wonderful to deal with and the customer care team are brilliant. I will recommend them to friends and family.

I have experienced frustrating times trying to contact onecom by phone in the past so this time I tried the direct online chat feature. I had a text conversation with Daniel H who was able to diagnose my problem and send over detailed instructions on how to fix it. The service was quick and friendly and I wouldn't hesitate to use it again. If you are struggling to get through on the phone line then I would definitely recommend you try online chat.

I was experiencing network connectivity issues with a new phone I had purchased. I used the online live chat and explained the situation to service advisor who came back to me very quickly with a few possible solutions. Instruction/feedback was clear and simple which helped me understand what to do and I was able to resolve the matter swiftly, thanks to the help of the advisor. This was a much more time-effective method than phoning the customer care line which was my original pursuit. Thanks to the advisor for the help, much appreciated!