I had a query about my new phone and SIM which was dealt with really quickly by James D via the online chat - great service!
جديره بثقه تستحق التجربه اتمنا لكم مزيد من التقدمال
والنجاح مع كل منتجاتها مع العلم انه مجرد رأي شخصي
Beware, these are a very shady outfit. Total BS on the phone, lies after lies. Just steer clear! You've been warned.
Apparently halved my mobile and BB costs. Total BS,, my bill would be 5x higher! Saw the scam early and think I have escaped their clutches 🤞🤞
Answer: There is no mention of the 3 year contract when the salesman cold calls you.
Answer: Ignore them. You cancelled the contract because it was mis-sold. You have cancelled the DD, just make sure it is not re-instated by them. Given the reviews I have just read I doubt they will take it down the legal route. You can always try threatening to sue for harrassment but, personally, I would just ignore them. Don't delete emails though - they are evidence should you need it.
Answer: If you can't through on the phone send them an email - what they do with it is their problem but it will be proof you cancelled in time. And if later than the cooling off period, you were mis-sold anywayso have a right to cancel. Then cancel the DD and go back to your old supplier. Good luck
Answer: They are very carefull with the way they word things for instance "we will endevor to waiver your ETF" so what there saying is they will try, And this was done by there legal team (consists of 2 people with no legal experance calling BT and pretending to be the customer saying because BT have up there prices your legally allowed to leave the contract free of charge, with BT just saying the charge is valid, and now they dont have a legal team atm so there not to concerned about customer happyness its a fly by company
Onecom has a rating of 2.5 stars from 386 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Onecom most frequently mention phone line, cold call and direct debit. Onecom ranks 6th among Internet Service Provider sites.
We’re glad to hear that you are happy with the service provided, Tracey. We will be sure to pass on your comments.
Thanks,
Onecom