Agent was very helpful and friendly via online chat! Will use the service again! And hopefull speak to Eurika z again :D
Kirsty J came on the livechat quickly and solved both my issues quickly and with a pleasant manner. A great result
Just what we like to hear, thank you for your review Charles. We will be sure to pass on your comments.
Thanks,
Onecom
I dealt with Eurika on the Onecom chat facility. She was very pleasant and dealt with my query quickly and efficiently.
Just what we like to hear, thank you for your review David. We will be sure to pass on your comments.
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Onecom
Excellent and very quick service from Onecom web chat Very Pleased Geraint.
Ive been using ONECOM for over 20years and always found their service excellent
We’re glad to hear that you are happy with the service provided, Geraint.
Thanks,
Onecom
Agent Kirsty J resolved my issue quickly (about 10 minutes) on Live Chat, and was helpful and friendly
Just what we like to hear, thank you for your review Alistair. We will be sure to pass on your comments.
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Onecom
Contacted Onecom regarding cashback payment, the advisor came on straight away, was very helpful and resolved my query promptly
Just what we like to hear, thank you for your review Lynda. We will be sure to pass on your comments.
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Onecom
Had a live chat with agent from one com (kirsty j) very helpfull knew her stuff all sorted, got the information i wanted
Just what we like to hear, thank you for your review James. We will be sure to pass on your comments.
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Onecom
Had a question about international roaming, their agent helped great deal and explained well. Thanks alot
We really appreciate you taking the time to leave us a review, Muhammad.
Thanks,
Onecom
Phoned with querie about my bill. Spoke to max who sorted it out straight away.
Overall an excellent service.
Just what we like to hear, thank you for your review Shawn. We will be sure to pass on your comments.
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Onecom
Eurika Z, what a friendly, professional, knowledgeable and really helpful customer services rep - keep up the good work Onecom...
Just what we like to hear, thank you for your review Pete. We will be sure to pass on your comments.
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Onecom
Eurika solved the issues we had via online chat, very helpful, even suggested an upgrade :) would well recommend to use.
We’re glad to hear that you are happy with the service provided, Paul. We will be sure to pass on your comments.
Thanks,
Onecom
Very happy with on line contact agent was very polite and answered all my questions and implemented changes I required without fuss
Very Pleased
Just what we like to hear, thank you for your review Michael.
Thanks,
Onecom
Had to activate a new simnfor new phone and cuatomer service were very helpful and patient, all done quickly, very impressed as usual
We’re glad to hear that you are happy with the service provided Melanie.
Thanks,
Onecom
Contacted Onecom today on livechat, which I don't normally have to do. Eurika was super helpful and efficient.
Just what we like to hear, thank you for your review Julia. We will be sure to pass on your comments.
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Onecom
A query I raised relating to my contract was resolved very promptly and efficiently by Kirsty Jubb Digital Service and Support Advisor.
Just what we like to hear, thank you for your review Philip. We will be sure to pass on your comments.
Thanks,
Onecom
Needed my replacement SIM card activated - response was prompt - better than calling Vodafone that is for sure!
We’re glad to hear that you are happy with the service provided, Tobin.
Thanks,
Onecom
Have ordered new upgrade Samsung S10, was very sceptical as I'm an Apple user. But Karl Davis explained everything - Excellent customer Service
We’re glad to hear that you are happy with the service provided, Damian. We will be sure to pass on your comments.
Thanks,
Onecom
ADVISER Kirsty WAS VERY HELPFULL AND PATIENCE WITH A NOT VERY TECHNICAL PERSON,
NEW SIM CARD TO BE SENTOUT
THANK YOU.
Just what we like to hear, thank you for your review Jackie. We will be sure to pass on your comments.
Thanks,
Onecom
I have had nothing but inaccuracy and headaches with this company! Def' not recommend!
Overview
Onecom has a rating of 2.5 stars from 386 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Onecom most frequently mention phone line, cold call and direct debit. Onecom ranks 6th among Internet Service Provider sites.
Onecom was formed in 2013 with a vision to provide innovative bespoke services backed by excellence in customer service.
The company’s track record in customer engagement, staff development and excellence in product range and knowledge is behind its rapid growth, which sees Onecom serving thousands of UK businesses from its headquarters in Hampshire and regional offices in Shoeburyness, Cardiff, Southampton, Leeds, Telford, Brighton and Belfast.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We’re glad to hear that you are happy with the service provided, Jessica. We will be sure to pass on your comments.
Thanks,
Onecom