I normally hate using online chat, but if they were all like Kirsty J I would feel more inclined to do so.
Thank you Kirsty J
Very helpful and explained everything clearly. The live chat was easy to connect with and I was connected very quickly.
Just what we like to hear, thank you for your review Patricia.
Thanks,
Onecom
I asked for a upgrade and you delivered excellent customer service no complaints from me at all I asked and you delivered so many thanks.
We’re glad to hear that you are happy with the service provided, Stuart.
Thanks,
Onecom
Kirsty was very friendly and and resolved my issue over WhatsApp and the problem was sorted in 5 minutes.
Just what we like to hear, thank you for your review Paul. We will be sure to pass on your comments.
Thanks,
Onecom
I had to query a bill I received. The service on WhatsApp was easy to use and the service was very quick and informative as well as being polite.
We’re glad to hear that you are happy with the service provided, Adam.
Thanks,
Onecom
Thanks to the reviews on this site I have just avoided this scam.
Well done everyone for writing reviews on this company.
AVOID THIS DISHONEST COMPANY.
Karl dealt with me on getting a great deal on my upgrade. Karl was very helpful and pleasant to deal with.
Just what we like to hear, thank you for your review Damian. We will be sure to pass on your comments.
Thanks,
Onecom
Very good service, very efficient work, and very enthusiastic to help solve problems. Very pleasant communication experience
We’re glad to hear that you are happy with the service provided, Cindy.
Thanks,
Onecom
I tried OneCom today, and Kirsty solved the problem, very helpful and knowledgeable. Very very happy.
Just what we like to hear, thank you for your review Ian. We will be sure to pass on your comments.
Thanks,
Onecom
Very fast and concise advice and service. Very useful and really easy to use. I would certainly recommend this service
We’re glad to hear that you are happy with the service provided, Meirion.
Thanks,
Onecom
Brilliant customer service from James D using the chat system.
One request and dealt with very promptly, thanks
We’re glad to hear that you are happy with the service provided, Tim. We will be sure to pass on your comments.
Thanks,
Onecom
Required part of my phone contract updated/cancelled. This was swiftly resolved using online chat service. Thanks for your help James D!
We’re glad to hear that you are happy with the service provided. We will be sure to pass on your comments.
Thanks,
Onecom
Excellent service from Lauren. Thank-you - she was polite and quick to sort out our problem. Highly recommended.
We’re glad to hear that you are happy with the service provided, Mike. We will be sure to pass on your comments.
Thanks,
Onecom
Quick, simple and painless. My query was sorted within 2 mins. Excellent service will use again. Thanks.
We’re glad to hear that you are happy with the service provided, Amanda.
Thanks,
Onecom
Very quick and easy to use I got my advice straight away been with onecom for awhile no complaints from me so fair
Just what we like to hear, thank you for your review Sharon.
Thanks,
Onecom
Excellent experience thank you very much, kind and sympathetic approach, most welcome these days.
Regards, F
We’re glad to hear that you are happy with the service provided, Freddie.
Thanks,
Onecom
Quick and easy activation of my new phone SIM sorted within minutes. Excellent service provided on live chat.
We’re glad to hear that you are happy with the service provided, Peter.
Thanks,
Onecom
Kirsty J was really helpful and professional. Sorted my issue out in seconds without any fuss. Fantastic!
Just what we like to hear, thank you for your review Paul. We will be sure to pass on your comments.
Thanks,
Onecom
Really great web chat service from Daniel H at Onecom when a staff member of ours had lost their iPhone. Quick and super efficient!
We’re glad to hear that you are happy with the service provided, Geraint. We will be sure to pass on your comments.
Thanks,
Onecom
Thank you for excellent assistance in transferring sims into my new phone.
Your response was always prompt and very helpful.
Just what we like to hear, thank you for your review David.
Thanks,
Onecom
Overview
Onecom has a rating of 2.5 stars from 386 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Onecom most frequently mention phone line, cold call and direct debit. Onecom ranks 6th among Internet Service Provider sites.
Onecom was formed in 2013 with a vision to provide innovative bespoke services backed by excellence in customer service.
The company’s track record in customer engagement, staff development and excellence in product range and knowledge is behind its rapid growth, which sees Onecom serving thousands of UK businesses from its headquarters in Hampshire and regional offices in Shoeburyness, Cardiff, Southampton, Leeds, Telford, Brighton and Belfast.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Just what we like to hear, thank you for your review Lorraine. We will be sure to pass on your comments.
Thanks,
Onecom