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Over the past 6 months we have seen our bills more than double with this provider. We have been with them for over 2 years and while the initial service was good it seems to have gone downhill with very poor customer services. They have inflated the prices of calls to 0844 numbers to over a £1 a minute and round up the call duration to the nearest minute to maximise their charge. I have contacted them several times about this in the last 4 months with no resolution and no reduction or refund of call costs. They simply say that they will "pass it on to the billing manager" and then we hear nothing back. Complete shambles of an operation. Avoid at all costs.
Ravi P.'s review of Onecom earned 6 Very Helpful votes
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Hi Ravi, thank you for bringing this matter to our attention. We are sorry to hear that you have been experiencing issues with your bills and we would like to investigate this matter further. If you could email your account details and any other information to feedback@trutelecom.com, then we can look into this matter further. Many thanks.