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  • OKdress.co.uk

Overview

OKdress.co.uk has a rating of 2.92 stars from 95 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OKdress.co.uk most frequently mention bridesmaids dresses, customer service, and full refund problems. OKdress.co.uk ranks 135th among Dresses Other sites.

  • Service
    6
  • Shipping
    6
  • Returns
    3
21
See all photos

What reviewers want you to know

Positive highlights

  • I purchased my daughter’s prom dress from Okdress and she looked absolutely gorgeous.
  • We were lucky after advice from my sister we ordered 2 Sizes bigger than required and I'm glad we did.

Critical highlights

  • I buy my wedding dress from okdress.co.uk, but I am verry verry disapointed.
  • Please do not order from this site and make the same as me, customer service is not decent if you have a problem -
How would you rate OKdress.co.uk?
Top Positive Review

“Lovely dresses”

Hayley z.
1/30/16

I ordered 3 bridesmaid dresses, they arrived within the time specified and I'm very happy with them, they seem good quality. I was a little worried after reading some bad reviews but no problems here. I was charged £60 shipping which seemed a little steep and also had a text to pay another £19 from DHL but I used a 10% off code on dresses and got 3 lovely bridesmaid dresses for £280 (including shipping and delivery costs) which all in I don't think is too bad! I could also track the parcel along its way.

Top Critical Review

“Was not told about tax duty?”

marie m.
2/2/16

I am really worried, after seeing all the negative reviews, I have been told my daughters dress will be here on Friday 5th Feb 2016, I have to pay another £17 tax duty. I thought I had paid for postage already ( not knowing it was from China) what would happen if It turns out to be nothing like I expect. I've paid £135 so far, can't afford to be any more out of pocket? Anyone got some pics of recently received dresses to put my mind at ease?

Reviews (95)

Rating

Timeframe

Other

Reviews that mention popular keywords

wedding dress (14) customer service (7) prom dress (9) dresses (38) 2 weeks (4) wedding day (3) 2 sizes (2)
Thumbnail of user laurac220
1 review
1 helpful vote
March 27th, 2017

I was so apprehensive as (stupidly) on my part I didn't check with trust pilot until after I'd ordered my 5 adult bridesmaid dresses from OK dress, I was concerned at how they could be so cheap and arrive so quickly. I actually stared at the delivery box for a good 15 minutes before opening because I was so worried but oh my days... They are astoundingly beautiful! They look EXACTLY as they did in the picture online and the colour was perfect, the measurements I sent to the company were exact and they fit all my bridesmaids beautifully (I am rather proud of my measuring skills). The quality is that of a wedding boutique and I'm slightly regretting not buying my wedding dress from them. They also sent a free gift for each of my bridesmaids. Would 100% recommend!

Tip for consumers:
Don't be afraid to keep in touch, they are fantastic at communicating with you!

Service
Value
Shipping
Quality
Thumbnail of user rethag3
1 review
0 helpful votes
September 26th, 2022

On the website they state 15 to 20 days including delivery. This is not true. I have sent numerous emails with no reply. Gone with my money and I still don't have the dress. SCAMMERS!

Tip for consumers:
They disappeared with my money with no contact details to get the parcel or my money back.

Products used:
I have not received my parcel.

Service
Shipping
Thumbnail of user hayleyz
1 review
0 helpful votes
January 30th, 2016

I ordered 3 bridesmaid dresses, they arrived within the time specified and I'm very happy with them, they seem good quality. I was a little worried after reading some bad reviews but no problems here. I was charged £60 shipping which seemed a little steep and also had a text to pay another £19 from DHL but I used a 10% off code on dresses and got 3 lovely bridesmaid dresses for £280 (including shipping and delivery costs) which all in I don't think is too bad! I could also track the parcel along its way.

Thumbnail of user gillf1
1 review
1 helpful vote
April 27th, 2015

I was very nervous after reading some of the reviews but I needn't have worried my dress is beautiful and wonderful quality, I had a seamstress in Wales look at it and she was amazed at the fit considering I only sent my measurements. Hats off to the people who put so much work into my lovely dress, I will be proud to wear it on my wedding day. Thank you to everyone at OKdress. Gill x

Thumbnail of user mariem17
1 review
34 helpful votes
February 2nd, 2016

I am really worried, after seeing all the negative reviews, I have been told my daughters dress will be here on Friday 5th Feb 2016, I have to pay another £17 tax duty. I thought I had paid for postage already ( not knowing it was from China) what would happen if It turns out to be nothing like I expect. I've paid £135 so far, can't afford to be any more out of pocket? Anyone got some pics of recently received dresses to put my mind at ease?

Thumbnail of user alisterh1
1 review
2 helpful votes
June 4th, 2019

Okdress/okeydress same SCAM company! Their delivery is horrendous! Waited months with no reply to emails asking where the dress was. Ended up buying another prom dress as theirs didn't arrive in time. When i attempted to return the dress (never worn, with tags, in original packaging, standard size) i got blunt emails "you sure you not keep dress" after explaining the prom date had passed they reply "the shipping will be very expensive and they will also ADD a handling fee" basically force you to keep it as paying all the "fees" out weigh the price of the dress! Please don't be fooled by their websites! They look genuine but in reality its all just CHEAP TAT mass produced in Hong Kong!

Thumbnail of user belindav2
1 review
2 helpful votes
June 2nd, 2016

Having read the reviews the day before my wedding dress arrived I was nervous.

However I was thoroughly delighted when it came in a lovely box and bag not cramped up, the dress fit like a dream having sent off my measurements. I made I didn't order it on a quick service to ensure they made it slowly and carefully. Which they certainly did!
Everyone who has seen it thinks it must of cost a fortune which must be credit to their good seemstrest's.

I would buy from them in a heart beat infact my bridesmaid is choosing her dress as we speak, even tho the company is based in China they did a wonderful job and let's face it everything comes from China!

Thanks okdress you were wonderful!

Thumbnail of user debbiek33
1 review
5 helpful votes
March 25th, 2016

I ordered a dress a yeah ago from this site and the dress was perfect and I decided to order again, after I ordered the dress i read the reviews and I was very nervous, well the dress arrived today and its perfect made lovely fits perfect I have nothing bad to say about the dress or the service we got I have one very happy daughter going to her ball

Thumbnail of user hayleyw18
1 review
1 helpful vote
May 31st, 2018

Sizes are so far out it's ridiculous and unless you take photos no exchange or refund given
Absolute joke of a company wirh no one to talk to that speaks English as although says UK company it's not. I would avoid at all cost. I've lost £350 because of a company that shouldn't be selling dresses so far from the real sizes and not offering any alternative.

Thumbnail of user alisonm28
1 review
1 helpful vote
May 24th, 2015

I too was nervous about the negative reviews but was very pleased with the dresses and the service.
I ordered 3 dresses on 30/4 and they arived on 21/5.
One if the dresses was plus sized which is why I chose ok dress.
The three dresses are a good fit and three young ladies look stunning in them.
Apart from a few minor alterations to the length and to male them fit the girls own shape I am very pleased withbthe dresses as are the bridesmaids.

Thumbnail of user rom1281
1 review
4 helpful votes
March 3rd, 2016

My dress arrived with two obvious marks on the front. They told me to 'wash it'! There are no care labels so I didn't want to take the chance in case I spoilt it. They then said they would not refund the shipping costs which were over £20 and I would have to pay further delivery charges to ship it back! You are also buying a dress from China which is not made clear on purchase I only discovered this when I tracked my order.
Avoid at all costs...

Thumbnail of user eloisem3
1 review
3 helpful votes
March 22nd, 2016

We ordered 6 dresses for my wedding in this coming Summer. Every dress is beautiful, a few alterations needed. So glad with them xx

Thumbnail of user paular20
1 review
6 helpful votes
August 13th, 2015

I ordered a dress from here for my step daughter, after placing the order I found some negative reviews... Ignore these. After many sleepless nights the dress arrived and we could not be happier, the dress is gorgeous, the quality, finish and attention to detail Is just perfect. We were lucky after advice from my sister we ordered 2 Sizes bigger than required and I'm glad we did. So my advice is use this company they deliver as specified, order at least 2 sizes bigger and enjoy the dress.

Thumbnail of user emmal52
1 review
0 helpful votes
January 8th, 2016

Got my dress with a reasonable price, used a site coupon. Didn't expect a lot as its street price but the dress definitely worth every of my pound. Nice quality and look, would try more from this site

Tip for consumers:
tell them the time of your event!

Service
Value
Shipping
Returns
Quality
Thumbnail of user emmaf72
1 review
0 helpful votes
August 10th, 2018

Dresss can not be worn as zip won't go up. Poor quality for what was delivered. I can't believe I paid £187 for a piece of worthless tat.

Thumbnail of user traceyh19
1 review
2 helpful votes
November 12th, 2015

Received my dress on time and it's very beautiful and perfect in every way. Will definitely tell all my friends to use okdress.

Thumbnail of user annb49
1 review
0 helpful votes
May 27th, 2015

This website had a lot of horrific reviews that really put me off and yet here I have a beautiful prom dress that arrived in less than 2 weeks and absolutely no hassle and Staff were courteous. From reading these reviews i would only warn BEWARE BUYING A DRESS WITH BEADING AND ORNAMENTS. Mine had only a simple belt and so I think that is why the quality was so high. I ordered the Off-Shoulder A-Line Classy Prom Dresses in ocean blue and although shipping was pricey I would really recommend this shop.

Thumbnail of user chantelh5
1 review
1 helpful vote
April 9th, 2019

Very exspensive but made out of cheapest material no returns no refunds dresses are hideous dize was 10x bigger did not even look like what was on website no phone # to contact DO NOT shop there

Thumbnail of user lisaw94
1 review
0 helpful votes
June 9th, 2015

My dress arrived today and it is beautiful! Good workmanship (I should know as my late mother made wedding dresses).
I was apprehensive due to some negative feedback, but I must say I'm really pleased. It looks just like the photo and the size 12 I ordered is a perfect fit.
I did have to pay £13 tax but it said that in the small print so I was expecting it.
All in all very happy.

Thumbnail of user klaudiad1
1 review
2 helpful votes
May 26th, 2016

I've ordered drss on 24th of April. Of course I didn't recive it in two weeks. I've contacted them, they told me they're busy and I will have my dress before end of may. I have my weeding in October so it wasn't a problem. The dress arrived today. Well packed. Fits me perfectly. And it's absolutely gorgeous. After ordering I was reading all reviews and I Was sooooo scared that the dress will be rubbish. I don't know if I was just lucky. And I don't think that I will be ordering from them again becouse I will be to afraid to do so. But on this one 5 stars from me.

Thumbnail of user nadian12
1 review
0 helpful votes
December 12th, 2018

I am not sure if this is the same company as Okbridal.co.uk. However, if it is, then they are a scam! I am highly disappointed in this company, as you all sent me a dress that appears used. The presentation of the packaging was outrageous and extremely tacky.The whole package reeked to the point, we didn't even want to open the bag.The dress was to be mailed to another country in due time, but due to its potent smell, I am terrified to send it to my sister who would be getting married in less than 1 month. This is the worst experience ever! I have tried reaching out to them via email (as that appears to be the only method), however, they have yet to respond to me. When I was making the purchase and had questions, they were quick to respond. Now that I have an issue, it has been over the 24 hour mark)(like they guaranteed), and have yet to receive a response.

Thumbnail of user georgiad4
1 review
0 helpful votes
April 27th, 2015

I was worried about my order from reading other reviews but it came within 2 weeks of ordering it and looks great. It doesn't look exactly the same as the photo but it is of really good quality and I am really happy with it. Reasonable prices as well, nothing wrong with the company!

Thumbnail of user chloen5
1 review
2 helpful votes
March 8th, 2016

This company is absolutely awful. They charge extortionate amounts for delivery which does not cover import taxes so you will have to pay extra when they arrive in the UK. They outright refuse to refund your items. Absolutely terrible service, please tell all your friends not to use this site, they are scammers.

Thumbnail of user gaylet3
1 review
1 helpful vote
March 17th, 2017

This is a classic rip off site where china based company is trying to replicate dresses and doing it pooorly! The two bridesmaid dresses I ordered for my wedding were different designs to the picture on the site and the wrong length and the company does not acknowledge when you show them obvious photographic evidence of the fact the dress is completely wrong and the website picture is misleading and will not give out refunds.

Don't be enticed by the nice pictures on the site. Be careful and don't add stress to your occasion - its so disappointing!

Thumbnail of user sarahw100
1 review
5 helpful votes
October 9th, 2015

Ordered a prom dress for my daughter. It came quite quickly and is quite well made but is about 3 sizes to small. The measurements of the dress are inches smaller than the company state on their size guide. When customer services bother to reply to emails they fob you off and there is obviously no chance of a refund. I think if you take a chance on this kind of site being disappointed and risking losing your money is a chance you have to take. I'll never ever buy anything from sites like these again and would not recommend that others do either.

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From the business

Cheap Formal Dresses UK sale 70%-80% OFF, from Okdress.co.uk, the more dresses you buy the more discount you will definitely get! Buy now from OKDRESS UK!

Company Representative

Thumbnail of user miguoob
Miguoo B.

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