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OKdress.co.uk
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OKdress.co.uk

okdress.co.uk
GB
1 review
1 helpful vote
Follow Laura C.
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I was so apprehensive as (stupidly) on my part I didn't check with trust pilot until after I'd ordered my 5 adult bridesmaid dresses from OK dress, I was concerned at how they could be so cheap and arrive so quickly. I actually stared at the delivery box for a good 15 minutes before opening because I was so worried but oh my days... They are astoundingly beautiful! They look EXACTLY as they did in the picture online and the colour was perfect, the measurements I sent to the company were exact and they fit all my bridesmaids beautifully (I am rather proud of my measuring skills). The quality is that of a wedding boutique and I'm slightly regretting not buying my wedding dress from them. They also sent a free gift for each of my bridesmaids. Would 100% recommend!

Date of experience: March 27, 2017
GB
1 review
2 helpful votes
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TERRIBLE
March 8, 2016

This company is absolutely awful. They charge extortionate amounts for delivery which does not cover import taxes so you will have to pay extra when they arrive in the UK. They outright refuse to refund your items. Absolutely terrible service, please tell all your friends not to use this site, they are scammers.

Date of experience: March 8, 2016
France
1 review
1 helpful vote
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Avoid!
August 8, 2016

I ordered 2 bridesmaids dresses from this company. I had to pay extra duty when they arrived. Had I known what I was paying for I wouldn't have bothered! They were both awful. Quality and finish was terrible. Badly fitting with the wrong measurements. I contacted them (several times) for a refund. It says on their website that they will refund for incorrect sizing - it's NOT TRUE! In the end they offered me a maximum of 20% refund (which I never received). The dresses went in the bin. Do not trust this company. Even though it has a. co.uk website, it's based in China and doesn't give a damn about UK trading standards. AVOID!

Date of experience: August 8, 2016
GB
1 review
2 helpful votes
Follow Belinda V.
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Having read the reviews the day before my wedding dress arrived I was nervous.

However I was thoroughly delighted when it came in a lovely box and bag not cramped up, the dress fit like a dream having sent off my measurements. I made I didn't order it on a quick service to ensure they made it slowly and carefully. Which they certainly did!
Everyone who has seen it thinks it must of cost a fortune which must be credit to their good seemstrest's.

I would buy from them in a heart beat infact my bridesmaid is choosing her dress as we speak, even tho the company is based in China they did a wonderful job and let's face it everything comes from China!

Thanks okdress you were wonderful!

Date of experience: June 2, 2016
GB
1 review
2 helpful votes
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Okdress/okeydress same SCAM company! Their delivery is horrendous! Waited months with no reply to emails asking where the dress was. Ended up buying another prom dress as theirs didn't arrive in time. When i attempted to return the dress (never worn, with tags, in original packaging, standard size) i got blunt emails "you sure you not keep dress" after explaining the prom date had passed they reply "the shipping will be very expensive and they will also ADD a handling fee" basically force you to keep it as paying all the "fees" out weigh the price of the dress! Please don't be fooled by their websites! They look genuine but in reality its all just CHEAP TAT mass produced in Hong Kong!

Date of experience: June 4, 2019
GB
1 review
3 helpful votes
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Amazing
March 17, 2016

I ordered my wedding dress from this site, stupidly before reading the reviews, and as so many of you know there were a lot of bad reviews. I tried to stay positive and kept reading the good ones and said to myself if it comes and it's good I will wright a review. It came today and I could not be more happy it is perfect and fits me like a glove, so no need for alterations! It is made to a very high standard, I really can't believe it and I am on cloud nine, I have just saved myself a packet and haven't compromised on quality, it really is amazing. Thank you ok dress, I can't wait to wear it xx

Date of experience: March 17, 2016
Texas
1 review
0 helpful votes
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Unhappy customer
December 12, 2018

I am not sure if this is the same company as Okbridal.co.uk. However, if it is, then they are a scam! I am highly disappointed in this company, as you all sent me a dress that appears used. The presentation of the packaging was outrageous and extremely tacky.The whole package reeked to the point, we didn't even want to open the bag.The dress was to be mailed to another country in due time, but due to its potent smell, I am terrified to send it to my sister who would be getting married in less than 1 month. This is the worst experience ever! I have tried reaching out to them via email (as that appears to be the only method), however, they have yet to respond to me. When I was making the purchase and had questions, they were quick to respond. Now that I have an issue, it has been over the 24 hour mark)(like they guaranteed), and have yet to receive a response.

Date of experience: December 12, 2018
GB
1 review
1 helpful vote
Follow Hayley W.
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Sizes are so far out it's ridiculous and unless you take photos no exchange or refund given
Absolute joke of a company wirh no one to talk to that speaks English as although says UK company it's not. I would avoid at all cost. I've lost £350 because of a company that shouldn't be selling dresses so far from the real sizes and not offering any alternative.

Date of experience: May 31, 2018
GB
1 review
1 helpful vote
Follow Gayle T.
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This is a classic rip off site where china based company is trying to replicate dresses and doing it pooorly! The two bridesmaid dresses I ordered for my wedding were different designs to the picture on the site and the wrong length and the company does not acknowledge when you show them obvious photographic evidence of the fact the dress is completely wrong and the website picture is misleading and will not give out refunds.

Don't be enticed by the nice pictures on the site. Be careful and don't add stress to your occasion - its so disappointing!

Date of experience: March 17, 2017
Greece
1 review
1 helpful vote
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Me and my gfs ordered 4 bridesmaids dresses, all the sizes came wrong - somehow larger than needed so had to be alternated. Mine was 3 sizes smaller! As the wedding was too close already I was not able to be a bridesmaid, I have contacted Okdress and asked to return it. Item was unworn, unwashed and with original tags and packaging. As per their policy I could return it within 2 weeks.
Now that happened in February, now it's mid-July and I still got the dress! I have to follow up every week with them and they don't want to return the money and take the dress back. They checked with their Chinese taylor and (surpise!) were told the dress is ok. After I have provided pictures they offered me "to give the dress to a friend".

Until now I was not contacted by any manager and since last month they are not in contact at all!

Don't ever order a dress from them, because if it's wrong size you will never get a refund!

Anastasia

Date of experience: July 12, 2016
South Africa
1 review
0 helpful votes
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On the website they state 15 to 20 days including delivery. This is not true. I have sent numerous emails with no reply. Gone with my money and I still don't have the dress. SCAMMERS!

Date of experience: September 26, 2022
Germany
1 review
6 helpful votes
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I bought our bridesmaid dresses from ok dress, four dresses in all. The fabric is good quality than we expected. I was a bit worried at first as they were very cheap when I ordered them. But definitely very happy with this purchase. Thanks so much!

Date of experience: February 24, 2014
GB
1 review
35 helpful votes
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I am really worried, after seeing all the negative reviews, I have been told my daughters dress will be here on Friday 5th Feb 2016, I have to pay another £17 tax duty. I thought I had paid for postage already ( not knowing it was from China) what would happen if It turns out to be nothing like I expect. I've paid £135 so far, can't afford to be any more out of pocket? Anyone got some pics of recently received dresses to put my mind at ease?

Date of experience: February 2, 2016
GB
1 review
5 helpful votes
Follow Sarah W.
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Ordered a prom dress for my daughter. It came quite quickly and is quite well made but is about 3 sizes to small. The measurements of the dress are inches smaller than the company state on their size guide. When customer services bother to reply to emails they fob you off and there is obviously no chance of a refund. I think if you take a chance on this kind of site being disappointed and risking losing your money is a chance you have to take. I'll never ever buy anything from sites like these again and would not recommend that others do either.

Date of experience: October 9, 2015
GB
1 review
2 helpful votes
Follow Della H.
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I ordered a dress from this company last week, got to the final stage of paying, put all my details in and then it said try again later, it's took the money out my bank,, I've tried to log into my account but no such account exists, i will be very surprised if any dress turns up,, please avoid this site,, I had to leave a star but didn't want to

Date of experience: November 18, 2014
GB
1 review
0 helpful votes
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Lovely dresses
January 30, 2016

I ordered 3 bridesmaid dresses, they arrived within the time specified and I'm very happy with them, they seem good quality. I was a little worried after reading some bad reviews but no problems here. I was charged £60 shipping which seemed a little steep and also had a text to pay another £19 from DHL but I used a 10% off code on dresses and got 3 lovely bridesmaid dresses for £280 (including shipping and delivery costs) which all in I don't think is too bad! I could also track the parcel along its way.

Date of experience: January 30, 2016
GB
1 review
4 helpful votes
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My dress arrived with two obvious marks on the front. They told me to 'wash it'! There are no care labels so I didn't want to take the chance in case I spoilt it. They then said they would not refund the shipping costs which were over £20 and I would have to pay further delivery charges to ship it back! You are also buying a dress from China which is not made clear on purchase I only discovered this when I tracked my order.
Avoid at all costs...

Date of experience: March 3, 2016
GB
1 review
3 helpful votes
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Beyond appalling!
March 13, 2015

This website is absolutely appalling. I ordered a dress for my sister's wedding over a month ago and it has still not arrived! When I emailed them to enquire as to where my package was, they tried to claim that the delay had been caused because of Chinese New Year... a holiday that began 10 days AFTER I placed my order. I have received such appalling customer service since I made the complaint, and after reading other reviews I have very low expectations of this dress. Such a shame as the website looked so good, but this company is TERRIBLE.

If you are looking for a shopping experience that is either easy or in any way pleasant, do not use this website. As for the quality of their stock, I do not have high hopes for the package ever arriving, let alone the dress being of a decent quality.

Stay clear from OKDress.co.uk!

Date of experience: March 13, 2015
GB
1 review
3 helpful votes
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Exceeded expectations
October 29, 2015

I ordered 4 bridesmaid dresses and after reading lots of negative reviews was very worried! The dresses arrived within a month and were lovely. They are not 2 sizes too small as others have suggested but are a snug fit. I think if you buy the £30 dresses you might be disappointed but mine were £80 each with 60% off and I really can't fault them!

Date of experience: October 28, 2015
Indiana
1 review
11 helpful votes
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I was very satisfied with this service. Okdress has so many options and I love the one that I ordered. It fit perfectly and it looks awesome. I will definitely order from them again. They have great prices and good quality dresses. I recommend this company to all of my friends.

Date of experience: February 14, 2014

Overview

OKdress.co.uk has a rating of 2.9 stars from 95 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OKdress.co.uk most frequently mention bridesmaids dresses, customer service and full refund. OKdress.co.uk ranks 482nd among Dresses sites.

service
6
shipping
6
returns
3