OKdress.co.uk has a consumer rating of 2.94 stars from 94 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about OKdress.co.uk most frequently mention customer service, bridesmaids dresses and full refund problems. OKdress.co.uk ranks 12th among Dresses Other sites.
I ordered 3 bridesmaid dresses, they arrived within the time specified and I'm very happy with them, they seem good quality. I was a little worried after reading some bad reviews but no problems here. I was charged £60 shipping which seemed a little steep and also had a text to pay another £19 from DHL but I used a 10% off code on dresses and got 3 lovely bridesmaid dresses for £280 (including shipping and delivery costs) which all in I don't think is too bad! I could also track the parcel along its way.See positive reviews
I am really worried, after seeing all the negative reviews, I have been told my daughters dress will be here on Friday 5th Feb 2016, I have to pay another £17 tax duty. I thought I had paid for postage already ( not knowing it was from China) what would happen if It turns out to be nothing like I expect. I've paid £135 so far, can't afford to be any more out of pocket? Anyone got some pics of recently received dresses to put my mind at ease?See critical reviews
Tip for consumers:
Don't be afraid to keep in touch, they are fantastic at communicating with you!
Tip for consumers:
tell them the time of your event!
No you can't. I've been trying for weeks because they sent me a dress 6 inches too short and it was covered in stains. They are refusing to give me my money back even though I've sent pictures for evidence. They are very rude and told me it's no good to them and there's nothing wrong with it! Horrible company
The dresses I ordered took over 2 weeks to arrive, and I was gutted when they turned up wrong. I'd advise having a back up plan just incase
I used the online chat to keep a trace on my order. No problems and was delivered on time and dresses were good
Honestly it's not worth the risk, yes they're cheaper and you're saving money but they're done to a really poor standard - and the ones I ordered were just a plain satin material, no fancy business. I've emailed their customer service frequently and even after they eventually said they would compensate me 10% of what I spent I've since received nothing and now don't get replys to my emails at all. My honest opinion is you'll more likely than not need to pay for alterations for the dress as well as the dress price and shipping, if that works out cheaper for you than getting another dress than it might work but it didn't work for me.
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