More questions about OKdress.co.uk

I ordered a dress back in February and still haven't received my dress. I spoke with someone on another order and they informed me that it was held up in customs due to OKdress not getting with someone to pick up at customs? Could this still be the issue for not received! My dress is still processing but the money has been taken out of my account what should I do? I cant track my parcel. Hello. Did anybody actually get a refund from them ? I have just ordered my prom dress from OKdress and after reading the reviews, i am now really nervous if my dress is going to come alright. My prom is 6 weeks away, i am now nervous if its going to come on time. How long does shipping usually take? Hi I recieved my dress yesterday and the fitting is perfect. I am happy with everything apart from that it arrived in the wrong colour. This is a bridesmaids dress and the wedding is only 2 weeks away. Is there any way I can get the right colour sent to me within the quickest time frame possible? Why do you say ''co.uk'' if you are not shipping from the UK? I've been tricked before by the same kind of companies, bad experience. I was interested in a dress from your site, they look gorgeous, but after reading the reviews ..I am totally concerned. Sizes smaller than ordered, faulties, dresses unfinished.., really! How can I be sure I get what I order? An error message appears every time I attempt to check out - is there something wrong withe the website? Or is it just me? Hello - I have just tried sending emails with questions about two dresses I am interested in to service@okdress.co.uk but they failed to deliver. Is there a better email address to use, please? Thank you for your help Just wondering about the returns policy ei if I dont like the dress, can I return it? Do the dresses look the same as in the pictures? Are the dresses made to order? Will every dress be the same shade? Are the sizes true to UK sizing? Regards