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OKdress.co.uk
Questions & Answers

95 reviews

Here’s what buyers have asked with answers from OKdress.co.uk staff and previous consumers.

5
questions answered
0%
answered within 1 day
Question:

About how long does it take to ship the dress

Question:

I ordered a dress back in February and still haven't received my dress. I spoke with someone on another order and they informed me that it was held up in customs due to OKdress not getting with someone to pick up at customs? Could this still be the issue for not received!

Question:

My dress is still processing but the money has been taken out of my account what should I do? I cant track my parcel.

Question:

Hello. Did anybody actually get a refund from them?

Answer:
Tbh I didn't try but heard they are appalling at refunds! I think the jist of it was that you wouldn't get your full refund and it wasn't really worth the hassle for the amount that you got back. Don't order from them!
By Elizabeth H., over a year old
See another answer (1)
Question:

I have just ordered my prom dress from OKdress and after reading the reviews, i am now really nervous if my dress is going to come alright. My prom is 6 weeks away, i am now nervous if its going to come on time. How long does shipping usually take?

Question:

Hi I recieved my dress yesterday and the fitting is perfect. I am happy with everything apart from that it arrived in the wrong colour. This is a bridesmaids dress and the wedding is only 2 weeks away. Is there any way I can get the right colour sent to me within the quickest time frame possible?

Question:

Why do you say ''co.uk'' if you are not shipping from the UK? I've been tricked before by the same kind of companies, bad experience. I was interested in a dress from your site, they look gorgeous, but after reading the reviews. I am totally concerned. Sizes smaller than ordered, faulties, dresses unfinished., really! How can I be sure I get what I order?

Question:

An error message appears every time I attempt to check out - is there something wrong withe the website? Or is it just me?

Question:

If I order a dress and it doesn't fit can I return it

Question:

Hello - I have just tried sending emails with questions about two dresses I am interested in to service@okdress.co.uk but they failed to deliver. Is there a better email address to use, please? Thank you for your help

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Typical questions asked
How long does shipping take?
What is the return policy?
Where is the company located?