OJCommerce

I ordered a queen adjustable bed and received it within 9 days. Putting the bed together was a little tricky because there was a carter pin missing and the part it held together was loose with a plastic sleeve and bolt in the bag. Since it was a queen it came in 2 parts so we could see the other half had the same thing on it but it was assembled so we figured out how to put the loose parts back together with a carter pin we had. The bed works great and I'm sure my family member will enjoy it.

I ordered the Naomi Twin Loft bed from OJ Commerce in white. Unfortunately, the bed frame (although listed as white on the outside of the box) was grey. I tried calling the customer service line several times but after being on hold for 5-10 minutes I would be sent to a voice mail each time. I then emailed them about the error and they responded within a few hours. Email is definitely the way to communicate with them. They sent me a return shipping label and I was able to return the bed frame to them. Unfortunately they will not be getting anymore white ones in for 5 weeks so they refunded my money. Although I was unable to get the bed that I wanted I was impressed with their customer service and wouldn't hesitate to purchase any other merchandise from this company.

Awful customer service. I placed a large order and confirmed with them that it would arrive on time for an event. The first day of my arrival range the order was canceled. When I contacted customer service I was told it could not be fulfilled, but that I could place the order again and maybe they could fulfill it the next time. This is not how this should work. I'm now out the furniture I needed for my event and it is now too late to order it from a different seller.

If I could give a negative number, I would, I recently purchased a bar stool from Walmart.com who uses this vendor as part of their "marketplace" After assembling the stool, which was not easy, sadly, the stool was not the right height and had to be returned. The cost of the stool was $81.40, after paying return shipping and a 30% restocking fee, my refund netted out to be $30.29 or 37% of the original cost. When I attempted to discuss this with the vendor, they were rude stating that was their policy and if I had read that return policy, I would have know that. I then asked to speak to a supervisor, was put on hold and ignored. DO NOT ORDER FROM THIS COMPANY! I paid $51.11 to look at a bar stool!

I ordered the office desk through Walmart app. I received office desk on 06/26/2020 and color was more white than I saw on site. I went to walmart to return desk on 06/27/2020. They told me they can't accept the return back as it is third party vendor(which i didn't knew) and they gave me email address to contact *******@ojcommerce.com. I contacted them and they told me that I have pay for courier charge separately stocking charge 20%. I had returned many items through amazon I didn't have any issue.

No one sees terms and condition before buying. As it has not been even 24 hours I went to return back.

I will request walmart to discourage such type of seller in their system having such type of weird return policy so that walmart customer won't loose their money. Literally I felt I am scammed in the name of this company policy.

I purchased a bar from this place and was told it was shipped on April 1 2020 still as of April 20 no order or refund. Spoke to Fedex was told this company only sent a shipping label April 1 2020 and no merchandise. So as of April 18 2020 was told by Oj Commerce that if my order was not received by April 18 2020 that I can put in for a replacement or refund of 203.24. I put in for a refund and no response they won't even answer the phone. This company is bad for business. I want my money

Unless you are *******% sure that you are going to LOVE the item you are purchasing, don't buy from this seller. I purchased a headboard from this company to match a bed frame I also purchased, when I received the bed there was cracked and torn pieces of chip wood that came off the pieces so I returned the bed frame. However, when I went to the post office to return the headboard, I was shocked to find out that the cost was the same amount I had paid for the headboard. And worst of all, there is a 30% fee that is taken out of the amount you receive back from a return once they receive the returned item. So basically if you purchase anything from this seller, make sure you are going to love it or you will be stuck with it like I am now. Terrible policy!