NumberBarn is a fantastic solution. Rather than paying [carrier] $50/mo to have an outgoing message after we closed our medical office, I chose NumberBarn. Can't say enough positive about NumberBarn!
I got 3 more numbers and this time it looks much smoother than last time, I am still in the process, lets hope I will not have to come back here again:-)
YAY! Happy to hear things are moving along smoothly for you, Gil. If you run into any hiccups, just let us know. :)
1. Takes them FOREVER to port number, be ready for min 10 days!
2. They got some verification email and call deal! They will delay the port until they will get a hold of you.
3. They got the customer service going on only by emails, so you need to sit and wait forever until they contact you back.
Bad! Bad! Bad! I wish I never got the number from them!
After a day of surfing on thousands of 212 numbers and reading instructions on how to properly port a number, I decided to bite the bullet and bought a number set to port away. Filled all needed information to create an account, paid the number. I was welcomed with a message saying it will take at least 2 hours to process. I kept replacing the page every 10 minutes, and after 30 minutes, it says process successful and I own the number. Checked porting information and got all the info I need. Called my mobile provider and told her my request, after the support specialist told me that she just pressed the submit button for porting, it literally gave us 2 minutes to talk and suddenly call got cut off. Turned off my phone, waited for 5 minutes, and turned back on - new number already ported. Tested incoming/outgoing calls - works. Tested text messaging - works. No issues.
For those people that had issues porting out their numbers, the issue was yours. Providing wrong account number and PIN are usually the culprits of unsuccessful porting process.
NumberBarn is the absolute BEST! We moved to Sydney from the US and had been having issues porting our numbers with NumberGarage. We were having to pay for a costly phone bill and were not getting anywhere with our numbers being ported. Thankfully, I came across NumberBarn and received FANTASTIC customer service from Matthew. NumberBarn quickly ported our numbers, for a better price and we were able to finally cancel our expensive phone bill while still keeping our numbers. THANK YOU for making this easy!
I went to Number Barn to acquire a glamor number for my business. They were able to get the number I wanted and an alternate that could have been snagged by a competitor (extra $2.00/month). The phone number was available almost immediately for use and was capable of routing to my smart phone or my VRU.
I would have given 5 stars however the feature for adding the company name to the outbound dialer (CNAM) was not available as a feature on the site and had to be requested through customer service instead of as an option at the initial time of set up.
They are adding the CNAM to my phone line so all outbound calls display my company name on caller ID instead of the company phone number.
Customer Service reps are timely and were able to add this feature to my profile however indicated it takes up to a month to replicate across the data servers.
Hi Michael, thank you for your review along with a bit of feedback about our service. First of all, I'm glad you were able to find a great new number for your business.
I do also confirm that you are correct that currently, our customer support team can configure the CNAM value for your number. At some point, we do plan to allow customers to update this on their own and you can trust that I'm checking on the status of that project.
These guys/dolls ROCK, it would be better if they posted a phone number, But it's the 21st century... And overall they do a good job.
Hi Jay, it means a lot to us that you would take time out of your day to leave us such a wonderful review. So glad you found a great number. And know that if you ever ask for a phone call, we'll call you.
Do not do business here - Go somewhere else for your numbers!
I've been trying to have a number I purchased from number barn ported to a Verizon business phone for 4 weeks! Absolute nightmare!
Hello Chad G. We’re always disappointed to see reviews like this, because we strive to meet number needs first and foremost. For the sake of the public forum, I’d like to offer a little insight into the port-out experience for others to decide if NumberBarn is really all that terrible.
Per your support emails, I can see you originally requested the number to port out on July 28th. We have no way of confirming that submission date or if your new carrier submitted it correctly, as we are not made away of port-out requests until they hit our system. Our system is set up in such a way that everything is automated so nobody is sitting around awaiting manual intervention. In some cases, things get stuck, or a little elbow grease is required, and that’s when we step in to aid the process.
It looks like on August 6th you notified us of a problem porting out, and our team quickly (within minutes via chat) diagnosed the problem to be an outdated PIN. We take full responsibility for that. We immediately reached out to the responsible carrier and had a new PIN for you within four hours. Your next inquiry as to status was on August 9th, in which we responded (within three minutes) that we still had not seen an updated port-out request from your new carrier. Our team mentions that it sometimes takes three business days to get to our system, and that we would keep an eye out for it.
Upon your notice on August 13, that the port still had not gone through, NumberBarn kicked into high gear, and reached out to Verizon directly and on your behalf to provide the correct porting credentials. They informed us that no new updates had been provided up to that point. Verizon updated the port request based on our phone call, and submitted the request again. Our team promised to provide daily updates from then until the number ported away.
In reviewing our support tickets, I can see our team sent daily updates from August 14-20 (not including Sat/Sun) regarding any status updates, or lack thereof.
On Monday morning, August 20th, NumberBarn called Verizon again at 11:26am to verify the port request had, in deed, been submitted properly. Verizon confirms everything looks good, but we receive a support email (1:44pm) describing this all as a waste of time, because Verizon isn’t getting anywhere with the new PIN. Confused, NumberBarn calls Verizon back and confirms the number has received a hard transfer date for 08/22/2018 and that a Verizon retail-store team member provided erroneous information to you.
On 08/22/2018 NumberBarn performs test calls and determines that Verizon still has not picked up the number, and we kick into high gear again, contacting our carrier, and attempting to push the number through by calling Verizon. Verizon arranges for the number to automatically activate on its own, today, Friday, August 24th@ 1pm EST due to an impact timer being triggered. This is common when two carriers fail to properly communicate. Our team notified you of this yesterday, and we finally celebrated as the number ported out of our system on August 24th.
Again, we strive to meet number needs as quickly as possible. We take full responsibility that the PIN was wrong in the original port request, but we quickly provided the correct PIN, and reached out to Verizon on your behalf to move this port-out request along. We, naturally, request this review to be removed, but understand if you insist on it remaining live. It goes with the territory in doing business, and we know that not every interaction can be as perfect as we intend or plan.
In the interim, we hope we can continue to meet your numbers with the remaining numbers you still manage through NumberBarn. I can see we’ve been managing numbers for you since December 2017, and it seems like we’ve met your number needs up until this time. I hope anybody else reading this review would see that even when the going gets tough, we stick to our promise and fight fo our customers until the matter is resolved. Yes, it took quite a bit longer to port your number, but I’m not sure the timeline warrants the summation that we’re an absolute nightmare.
Please feel free to email us directly in the future when you want to port out any of your other numbers, and I’ll personally handle it from A-Z to make sure we have the correct porting credentials, and it ports as expected.
I bought a number to port to ATT from number barn after opening a new line on ATT. Number barn support was fast and extremely helpful and resolved the issues that ATT kept causing as soon and as fast as they could. ATT support was probably the worst experience I've ever had and I've worked years in retail and cellular support. I'd 100% reccomend them to anyone looking for a custom number or any new number they want to port, just because wary of the fact that your phone provider is probably, for some reason, going to give you a difficult time porting because not only are their support staff not well trained unfortunately, they don't communicate with eachother through departments or from person to person outside of leaving notes on support tickets, which I assume they don't do in the first place. Number barn support gave me no issue and although some reviews state they had issues is seems like alot are blaming number barn for issues caused by their original carrier not numberbarn. At any rate if you do have an issue numberbarn in my case, and by reading reviews, seemed prompt to fix them.
Hi! Thank you so much for your review. We won't lie. Porting numbers can be a huge challenge. And while the vast majority occur with no problems, a handful do give us fits and we do our best to work with each carrier to resolve the issue. We appreciate your patience, and I'm so glad we were able to get your fantastic new number ported. Take good care!
I placed order days ago for a "Get it Now" phone
Number and still no phone number. I also emailed several times and no
Response. Poor customer service and very unprofessional.
Hi Pan,
NumberBarn almost immediately sent you an email requesting some further information about your number order that we did not get a response to. I do see we have also responded to all three of your support tickets in a timely manner, but it appears your email provider is blocking our emails from reaching you. We are getting the following response when our emails bounce back:
550 5. 7. 1 Policy rejection on the target address
You may want to check with your email provider/support as it seems you are not receiving our email correspondence. When you get it figured out, let us know as we are still holding your number for you :)
NumberBarn is an excellent company! They provide a great selection of Toll-Free Numbers at a ridiculously low price. I have purchased several Vanity Toll-Free numbers.
Hi Josh, We're so glad to hear that you found a great toll-free number at a great price. Thank you so much for the great review.
Could not work with Verizon. They don't use a system than can work with some major carriers. Wasted a week
Hi Rick, I'm very sorry we were unable to successfully port your number in from Verizon. While we successfully port many, many numbers from Verizon Wireless, we've found the process to be tricky of late with some of the changes on their side. We're working with our team to make sure we understand the new process and execute it to perfection. If you ever need our assistance in the future, don't hesitate to reach out.
I have ported 3 numbers over including a business line. No issues ever and is a great value, much better than Google Voice in my opinion.
It's so great to hear that our service is working well for you! Thank you so much for posting this review.
I have used numberbarn.com for years to procure vanity and easy to remember telephone numbers for businesses. Their process is simple and the price-point is better than I have found elsewhere. I also have a few numbers that I have parked on numberbarn.
I recently had an issue where the debit card that I had saved to pay the monthly charges expired. Because the monthly fee is minimal ($2/mth to park a number), I hadn't noticed that the fees had not went through. When I logged on because I was going to sell one of the parked numbers, the system said that my account had been suspended for non-payment. I reached out to their customer service to see if there was anything that could be done, as the card had expired months prior. To my surprise, I received a same-day response from Justin in their customer service department. He not only got my numbers back for me, he waived some of the fees that I had not even asked to be waived because he "understood that sometimes things like this happen." The fact that an online company still values custumers and tries to exceed expectations is rare, in my experience. I liked numberbarn before that snafu happened; I wouldn't hesitate to recommend numberbarn to anyone after it based on their A+ customer service!
Hi Terry, Thank you so much for sharing your experience. We're so glad that Justin was able to take great care of you!
Everything went smooth with numberbarn, the porting probably would have went faster, but I had to call att on the 8th day and then they ported it.
Had an issue with one of my numbers but NumberBarn Support helped me out immediately and found a solution. Thanks NumberBarn!
Hey Daniel, thank you for the review! I'm so glad we were able to work together to resolve the issue.
I have purchased multiple numbers from NumberBarn. And I have not had a bad experience with them until recently. I purchased a number that was pretty expensive ($95) so I had the expectation that the number would NOT be compromised. As soon as I purchased the number, I have been bombarded with spam texts and calls. I ported the number over to my carrier in hopes to use filters to stop the spam. NONE OF THIS WAS SUCCESSFUL. I am still being plagued by spam calls and texts that interrupt me all hours of the day and night.
The worst part of all this is that I cannot port the number back to NumberBarn or anywhere else for that matter. Porting a number out of my carrier will trigger an automatic cancellation of my plan. I have a family plan and so this will in effect cancel all my family's lines as well. I cannot have this happen so I am now stuck with this number that receives spam constantly. I have asked NumberBarn for a solution, a refund, even a store credit to help me while I find a solution in all this mess. The answer to me was basically you ported the number out already, you're SOL, sorry bye... Ok thanks guys... DO NOT USE THIS SERVICE PEOPLE. GO TO VOIP.MS OR ELSEWHERE... SAVE YOUR MONEY, TIME, AND MENTAL HEALTH!
Started porting my number on 12/21, port was completed on 1/3. Included Christmas and New Year holidays.
Untrustworthy! Numberbarn is tricky company. They resell phone numbers. I lost money doing business with this company
Hello Reece R (AKA Pandora),
I see this is the second review you've posted. We appreciate customers keeping us honest, but we also realize reviews can represent the very frustration we're trying to prevent. I think if yesterday response was seen/read regarding the status and refund of money you've paid, it would have prevented today's review. I don't see a verification that you read our message from yesterday, but that may be due to the new email address you're using. Let me try responding here.
The sad part with static reviews is people cannot see the thousands of ports that complete without any trouble. Either way, we know that this hasn't met your expectations and why we've refunded all monies you've paid to NumberBarn because we care more about meeting your number needs than making a quick buck.
Let me re-post yesterday's response so the public can follow along.
"We're always sorry to hear about unsatisfactory experiences because we truly attempt to meet number needs and not just make a quick buck. I've gone ahead and refunded you the $11.83 spent on unnecessary parking because you obviously wanted to port the numbers out not park them on our system. We're sorry for the inconvenience as it seems our attempt at making porting out easier for you failed this go around. For further details, please read on.
We see upon registration of your new numbers we attempted to migrate your numbers to our primary carrier for ease of porting out. In retrospect, this didn't create a better experience for you, as the attempted migration failed on 3/1. Do to system automation we didn't realize internal migration had failed, and once our staff realized it they initiated another migration request manually and followed up with you from March 28-April 13. Our system attempted to activate your numbers on April 17.
I dug a little deeper based on your report of not porting out, and discovered due to miscommunication between carriers, one of the numbers didn't activate properly and that's why it seemed like your number disappeared. We're hopeful this number will get reactivated shortly, and I responded via our customer ticket with further details.
The timeframe, admittedly, is outside our promised timeline and very understandable as to why this would be frustrating to anybody. On top of the parking fees, I have refunded the cost of the numbers totalling $35.98, because it was not your desire to park numbers with NumberBarn. Please allow 2-3 days for a refund to process. You have now paid NumberBarn $0 and I hope that helps to smooth the situation a bit. In the interim, I'm working with the carrier to get your number re-activated as it seems to be stuck between carriers.
We hope the refunding of all your money and the follow up with the carrier will help this become a better experience. Ultimately, we'll fight with the carriers until you get your number where you want it to be and working on your behalf. If you have any other questions or comments, please let us know as we truly want you to be happy with your new numbers and not nickel and dimed by our system.
Excellent Customer Service. Very responsive. 100 characters is a silly requirement. Excellent is simple and to the point.
Hi John, we're all in favor of short and sweet. Thank you for your kind words. I'm so glad our team was able to provide you with excellent support.
Easy to use, not too much information, prices are really reasonable, and flexible options for using, transferring you custom number, great service!
Xolisile, thank you very much for your kind words!
I've been a customer for 10yrs +. Quality of service, 3 lines into my cell phone & the cell phone #. Wow! Couldn't ask for more!
Becky, it's so great to hear about your experience, and thank you for confirming what we've believed for years. Everyone should indeed be using NumberBarn!
Overview
NumberBarn has a rating of 3.5 stars from 84 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NumberBarn most frequently mention customer service and cell phone. NumberBarn ranks 4th among Call Forwarding sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hi Oscar, thank you for your kind words! We're tickled pink that you found NumberBarn to be the perfect, cost-effective solution for your business.