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gil r.

  • 1 Review
  • 4 Helpful Votes
  • 0 Thank Yous

Experience: Business, Computers & Technology

Member since October 2018

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1 Review by gil

2/4/19
• Updated review
I got 3 more numbers and this time it looks much smoother than last time, I am still in the process, lets hope I will not have to come back here again :-)
brianm122
Brian M. – NumberBarn Rep
YAY! Happy to hear things are moving along smoothly for you, Gil. If you run into any hiccups, just let us know. :)
the worst customer service!
10/26/18
• Previous review
1. Takes them FOREVER to port number , be ready for min 10 days!

2. They got some verification email and call deal ! They will delay the port until they will get a hold of you.

3. They got the customer service going on only by emails, so you need to sit and wait forever until they contact you back.

Bad!Bad!Bad! i wish I never got the number from them!
brianm122
Brian M. – NumberBarn Rep
Hello Gil R. It's always disappointing to see reviews like this, as our ultimate goal and the reason we're in business is to meet your number needs. For the sake of the public forum, I’d like to offer a little insight into new number purchases so others can decide if NumberBarn is really all that "bad!bad!bad!"

[Payment] The first thing you'll notice is you still have not paid us for the number. We do this on purpose to insure that you don't pay until we uphold our end of the bargain. In other words, we work for free securing, processing, and activating your number to make sure all looks well before ever asking a dollar from our customers. I would say that sets up most customers to have a good! experience with NumberBarn.

[Communication] In reviewing the timeline you'll see our team has been working on your behalf since the minute you ordered the number, but we're dependent upon customer and carrier response time.

We see that you placed your order on October 19th. We require additional information to verify premium numbers, and complete new number orders. Our team reached out to you via email on the same day of purchase with the required information: verification of billing address, billing telephone number, and an alternate contact number for a personal phone call. We want to make sure that a real person with positive intentions has placed the order for the number. We've seen an uptick in fraud and we're doing our best to ensure that we stay on top of it.

When we do not receive a response to our security inquiry, as we know people are busy, we resend our request the following business day. Since the 19th of October fell on a Friday, we resent this email to you on Monday, October 22nd. Your reply at 9:47pm PT that night was responded to at 6:50am PT the following morning. I'd say that's a good response time and should lead to a positive interaction.

[Personal Call] Upon receiving your contact information, our team reached out to you by phone 16 minutes after you provided these details, and we spoke to you on the phone. It is true, NumberBarn does not offer routine phone support so we can pass the savings on to our customers. However, that doesn't keep us from having personal contact with our customers. As most would guess, It is extremely expensive to house and run a full-time call center, and after 16 years in the business, we know customers prefer to have that savings passed on to them.

[Activation Time] The activation time frame of a phone number can vary based on the multiple vendors we work with to bring the public more than 35 million phone numbers. This is why we list activation times on our website, next to the number before and after you make selections. We're fighting to improve the industry, but unfortunately the FCC only enforces same/next day transfers between wireless companies. We hope these policies change so we can continue to improve our marketplace.

[Completion] With all that said, we're always disappointed when people feel like we're not meeting their number needs. We try to over communicate, but sometimes we still need to find ways to do better. We see that we're still working on your number order within the activation window of 7 business days and will continue to communicate the most up to date status with you via email. Please let us know if you'd like to cancel the number order, or continue with the acquisition of the number. We'd hope if you continue with the order, and we uphold our end of the bargain, that you'd, likewise, consider removing this review as we find it a bit misleading.

gil Has Earned 4 Votes

Gil R.'s review of NumberBarn earned 4 Very Helpful votes

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