Reece R.

Hello Reece R (AKA Pandora),

I see this is the second review you've posted. We appreciate customers keeping us honest, but we also realize reviews can represent the very frustration we're trying to prevent. I think if yesterday response was seen/read regarding the status and refund of money you've paid, it would have prevented today's review. I don't see a verification that you read our message from yesterday, but that may be due to the new email address you're using. Let me try responding here.

The sad part with static reviews is people cannot see the thousands of ports that complete without any trouble. Either way, we know that this hasn't met your expectations and why we've refunded all monies you've paid to NumberBarn because we care more about meeting your number needs than making a quick buck.

Let me re-post yesterday's response so the public can follow along.

"We're always sorry to hear about unsatisfactory experiences because we truly attempt to meet number needs and not just make a quick buck. I've gone ahead and refunded you the $11.83 spent on unnecessary parking because you obviously wanted to port the numbers out not park them on our system. We're sorry for the inconvenience as it seems our attempt at making porting out easier for you failed this go around. For further details, please read on.

We see upon registration of your new numbers we attempted to migrate your numbers to our primary carrier for ease of porting out. In retrospect, this didn't create a better experience for you, as the attempted migration failed on 3/1. Do to system automation we didn't realize internal migration had failed, and once our staff realized it they initiated another migration request manually and followed up with you from March 28-April 13. Our system attempted to activate your numbers on April 17.

I dug a little deeper based on your report of not porting out, and discovered due to miscommunication between carriers, one of the numbers didn't activate properly and that's why it seemed like your number disappeared. We're hopeful this number will get reactivated shortly, and I responded via our customer ticket with further details.

The timeframe, admittedly, is outside our promised timeline and very understandable as to why this would be frustrating to anybody. On top of the parking fees, I have refunded the cost of the numbers totalling $35.98, because it was not your desire to park numbers with NumberBarn. Please allow 2-3 days for a refund to process. You have now paid NumberBarn $0 and I hope that helps to smooth the situation a bit. In the interim, I'm working with the carrier to get your number re-activated as it seems to be stuck between carriers.

We hope the refunding of all your money and the follow up with​ the carrier will help this become a better experience. Ultimately, we'll fight with the carriers until you get your number where you want it to be and working on your behalf. If you have any other questions or comments, please let us know as we truly want you to be happy with your new numbers and not nickel and dimed by our system.