Nordstroom

Got a package damaged. It was not on the shipping company but, the actual product package was messed up. The customer service here is the absolute worst. It's like talking to a wall. Uneedless to say I wasn't compensated in any way. And I had to show up to a birthday party with a damaged product. Embarrassing af. Nordstrom has a rep for expensive products but, not only are they pricey they are also $#*!. Never ever again and I'll make sure my friends and family don't go through this.

I was charged 3 times for 1 item I purchased. Once explaining this to customer service, I was told the item cannot load, so I should contact my bank. The bank was no help. Will not be purchasing again can't trust this place.

I purchased a Nordstrom rack gift card to send to my daughter out of state for her birthday and the was used prior to sending it out and never used it or gave any information about the card. I contacted there customer service and explained I was out 500 dollars and they refused to do anything to refund the money used on the card. I'm retired and on a fixed income and couldn't replace what was taken from me. Please don't use these cards as this is a very poor company and I will not be doing any business with them again and I was a very loyal customer.

Was looking for a dress I am short on height Asked for help got a very rude answer we don't have section for short women look yourself went to another store guy found such a good dress customer service matters

I have shopped at Nordstrom's for years. The customer service had always been amazing, through the seasons of my life. When I came in post-baby, needing a new wardrobe and feeling less than confident, you delivered, whether online, at the oakbrook or Schaumburg locations. When I have had issues, you have helped cheerfully to resolve them. I have shopped feeling down, and your wonderful sales people have never taken advantage. They tell me what looks good, and what doesn't. That is what keeps me returning again and again. Thank you!

I'm not sure if everyone knows this, but Nordstrom has the BEST customer service. I've shopped here for years for different things and occasions, and I have to say with the amount of times I've needed to contact customer service, I've rarely (never?) been disappointed.

Whether it's missing packages, returns, or out of stock items, problems were addressed with kindness and quickness which I both value and appreciate.

You would think such a big brand wouldn't really care or take it lightly when dealing with customers, but I'm never hesitant to contact customer service at Nordstrom because I know they can be very helpful!

I usually do my shopping on Shopbop or Revolve but since Revolve doesn't offer a proper price matching anymore I tried to go on Nordstrom and well I'm not disappointed! Their customer service is great and they offer price matching which is also great. It took about 5 min to refund me the difference, really prompt service. Also, I like the range of clothing they offer (compared to Revolve which clothes are mostly overpriced and not so good quality). They also have great gifts with beauty purchases. The main downsides are that they don't offer a first order discount code and also their international shipping with borderfree is too expensive.

But other than that I would recommend this website for US customers (international customers not so much).

I called Nordstrom and placed an order for an item my husband wanted for Christmas. I paid extra for expedited shipping. Nordstrom's representative incorrectly input my address and my item was delivered to the wrong address. Even though it was their error they are sending it to their shipping department to discuss it with FedEx. They did not offer any solution other than this is "protocol." What about customer service and doing everything to make sure the customer gets what they deserve. Apparently that is not how Nordstrom does business. Now I have to wait for them investigate - and no present for my husband, no refund, no tangible solutions offered. I am so disappointed. I will no longer purchase from them.

I ordered a swimsuit for my daughter and was sent an ugly adult sweatshirt instead. I called and an exchange was done. The replacement was once again the same ugly sweatshirt. My daughter has no swimsuit but I have 2 extra trips to a busy USPS store to return the item I never ordered in hopes of recovering some of my money.