Nordstroom

I was blessed with a baby boy in July, one day before my Nordstrom card was due. The following week I had to stay in the hospital to help my wife with the baby and totally forgot about the Nordstrom card payment. I was hit with few fees amounting to $76
I only use their credit card occasionally because I usually pay in cash, and spend thousands of $$$ every year at nordstrom! However, none of this mattered to their customer service, all that mattered to them was their terms & conditions! Within a few days of the august statement, I called them and was told to make a payment so I didn't get reported to the credit agencies, and I did make a payment of $110! What happened next is astonishing?!... they still reported me to the credit agencies and ruined my credit! While most other companies realize the seriousness of negative reporting and they won't do it unless after trying to reach you they are unable to get assurances of payment, Nordstrom didn't care much about it. They ruined an otherwise perfect payment history and lowered my credit score significantly.

I have credit reporting alerts so as soon as I became aware of this, I called them but found no help from their customer service whatsoever. Oh yeah, when I got a hold of their night shift supervisor, Sharon, she informed me a decision was made to increase my apr! And, I explicitly told her that I usually pay cash because I don't like to be tracked from marketing companies, and that I spend thousands of $$$ in your freaking stores! But nothing changed Sharon's mind! It seems like nordstrom has plenty of other customers that spend money with them and doesn't need my few thousand $$$ anymore! Great! I am sick of it too. I will pay the $101 to them, return $3300 of merchandise I bought recently from them, close my nordstrom card, and never, ever step foot in a nordstrom store again! Ah, one more thing, I will write reviews wherever I can regarding this horrible experience so people can read this before they even step foot in a Nordstrom store. All this due to their horrible customer service, and their night shift supervisor Sharon, who did absolutely nothing to help me. I feel they used an overly aggressive tactic with no concern at all for me as a customer, and all for a total balance of $113.50!

Well done Nordstrom!

So I ordered few items of Nordstrom's website, I hardly shop there, I remember shopping online at Nordstrom's rack years ago and every time I ordered an item especially on sale or clearance came so used/with hair on and soaked with perfume and I have severe allergies to perfumes and I had complained to them and I remember only thing rep offering was 2 days free delivery, so anyway, I never shopped at Nordstrom rack again because of their apparently relaxed return policy then they resell the same used/disgusting items.

Fast forward to now, I bought few items online at Nordstrom.com and it said package left at "the door" mind you, this is a building and I only bought few items and which accounted to little over $200 and omg, the hassle, I have to go through to get replacement or refund, these reps kept giving me the run around and one of them asked for my phone number and email, when clearly she had the info under my account so manager or supervisor can contact me, when I asked for one during the online chat but first she stated he/she would be able to better assist you and then asked for phone number and email and indicated the supervisor would be in touch but cant offer any refund or replacement, so what's the point of me speaking to the supervisor then?

Then I was told, "research delivery team" would get back to me, after they are done with an investigation. This rep first wouldnt give me turn around time, actually wouldnt give me any info, I have to keep asking her, then she said 12 hours, and stressed on the word "investigation" which sounded soo accusatory

It was the worst experience, I contacted them again on chat this morning of any update, and another rep named: Janet was just blatantly rude and emphasized how "you have contacted us numerous times, you got to wait 72 hours" and gave a case number how this team would work off that! OMG, such rude customer service. I had also spoken to their Twitter team and they were no help either!

I needed the items especially for my trip and it was frustrating and I had to make an alternative purchases for the some of the items and these reps were beyond unhelpful/rude and unprofessional!
So good luck getting your refund from this shady company that sends you used/old/disgusting items especially the ones that are on sales, etc!