Nordstroom

Received a wrong item. Will not shop at Nordstrom. Horrible first experience. Preferably go to Bloomingdale's.

I like this online store, everything is always top notch! Excellent quality and fast delivery, thank you

I can safely recommend this store for great shopping, here you will find a lot of beautiful, stylish and most importantly high-quality clothes

Rather than just write a review of all of the bad experiences I have had recently with rude salespeople, customer service and headquarter's "risk management" staff that lack any sense of empathy, some of my friends have decided to do something about it.
We are filing a Class Action against Nordstrom for Deceptive Business Practices since their arbitrary returns and exchanges are just that, "arbitrary".

Some customers we have talked to have been turned down because they were not fluent in English, others because they were Hispanic or African-American, and still others for the simple reason that the salesperson did not want to lose their commission from their paycheck. Yes, you read that correctly. If a customer returns an item within a certain amount of time that hits the salesperson's wallet who rang up that sale directly(!). No wonder they aren't interested in quality customer service or helping the customer. If you buy items online and you try them on once they arrive there is a large likelihood that you may need to exchange the item.

Many other retailers: Macy's, Dillards, JCPenney, Saks, etc are more than happy to exchange items since they know you will buy more items in the store but the majority of those are NOT commissioned salespeople.

If you are interested for yourself or for a friend please pass on the word, and send an email consumeradvocate2018 at outlook dot com to share your customer service horror story and get on the list. It won't cost you a dime and it will help not only your situation but will bring back the level of service that all Nordstrom customers deserve.

You can keep writing reviews that Nordstrom doesn't read or take action and have a Judge tell them what they need to do.

I visited the Nordstrom shoe dept at Woodfield in Schaumburg, IL. I went with my 78 year old mom who can barely walk and has a bad back. When the sales man brought out the gym shoes for my mom, he just handed them to her. It took her time to loosen the shoelaces and get one shoe on because of her mobility. He just walked 5 feet away stood there and watched, and didn't help. He was not assisting anyone else. It was a slow time in the store and there were lots of sales reps that were idle. After she finally got on one shoe he came over and asked how it fit. She said she didn't know because she was working on trying to get the other shoe loosened and on her foot. Again he walked away. What happened to the days when the sales people would help you loosen up the laces and get on the shoes? I'm young and do not need that help, but my 78 year old mom certainly does. Each time he walked away and stood from a distance watching her struggle. I finally assisted. If I wasn't there to help her, he certainly wasn't going to offer to help if she were alone. Very poor service:(
I then looked at a pair of $259 waterproof boots. He was very excited about how great a boot it was and that it was WATERPROOF. When I then asked to see the $150 Sorrel boot, excitement then left his voice when he realized I wasn't buying the top dollar shoe. He didn't have much to say about the Sorrel boot, which is also a very good boot. They didn't have my size and that was the end of it. He looked unhappy that he didn't get a sale and muttered something under his breath as he walked away. We only had him get us 3 pairs of shoes between 2 people. That's not a lot to ask on a slow day. No reason to be grumpy because you didn't make a sale. That's how it goes. I hear the sales reps are paid only on sales commission. And if that's true it certainly plays out in the poor service and trying to make a buck by doing very little and trying to oversell the top dollar item.

I purchased online from your official website 12/13/2019 Jimmy Choo rain boots, Edite Rain boot, item #*******.
02 /26/20 it was raining, I put them on my feet and went from home to a car dealership, in total for about an hour I wore them. I came home and saw on my two legs on the ankles were wounds from these rain boots.
I treated my feet with an antiseptic and iodine. I thought that in a few days everything will be good but my right leg was swollen, a deep wound was appeared. I can't step on my leg, I can't walk and I can't work. I went to the hospital, and they told me that I need to go to the emergency room. The doctor looked at my leg and said that it has a serious infection, due to the fact that the shoes material is very stiff and my legs were worn out. These rain boots injured my ankles and because of that I have an infected wound.
Doctors diagnosed Cellulitis is a common, potentially serious bacterial skin infection. The affected skin appears swollen and red and is typically painful and warm to the touch.
They prescribed me strong antibiotics, they said if it doesn't go away within two more days, then I have to come to the hospital again.
This diagnosis is because of your shoes which I purchased from you. The shoes are very very stiff and rub my ankles very hard when worn. I have all the supporting documents that will confirm my serious injury. Now I can't walk, which is why I canceled all my scheduled meetings. These shoes brought harm to my health, now it's not clear what will happen to my leg.
Why does Nordstrom sell shoes that cripple people?
And I got a serious injury and infection?
Why Nordstrom doesn't mention on the website about these boots' Stiff material?
Why Nordstrom doesn't say on the website that these boots have very rough stitches?
Why I have to endure so much pain and material costs because of the shoes that I bought and thought that they are beautiful and good, as a brand with a worldwide reputation?
Why I have to cancel business meetings because I have to deal with these injuries that were caused by these rain boots?
It's all wrong! It shouldn't have happened in the first place!
I can send all documents confirming these circumstances with evidence and a photo to you.

NORDSTROM, IF I SUFFER A HEART ATTACK... I AM SUING YOU. I HAVE NO MONEY NORDSTROM BUT I AM SURE SOMEONE WILL GET MY CASE JUST FOR THE PUBLICITY NORDSTROM, I GOT HOME AND FOUND AN ENVELOPE STATING VERY IMPORTANT OPEN QUICKLY. I thought finally nordstrom has decided to send my W2 so I can file my income tax. INSTEAD WORTHLESS NORDSTROM SENT ME MORE USELESS NORDSTROM LIFE INSURANCE PAPERS AND I AM AFRAID CRAPPY NORDSTROM department store from Washington WILL ABUSE ME LIKE CITIBANK DID BY CLEVER TRICKS OF OFFERING $1000.oo FREE LIFE INSURANCE AND CITI CORPORATIONS AND COHORTS USED MY SIGNATURES FROM MY PREVIOUS ACCOUNTS WITH CITIBANK
I PAID EVERY MONTH THINKING I WAS PAYING OFF 1 OR MY OTHER ACCOUNTS
WELL, CITIBANK AND THE GANGS GOT THEIR KICK$ FOR YEARS. AND I PAID CITIBANK SEVERAL THOUSANDS DOLLARS WHEN I DID NOT HAVE TOO

SO WORTHLESS PIECE OF HUMAN EXCREMENT NORDSTROM IS TRYING TO GET HIS TOO. MAYBE NORDSTROM IS USING SOME OF THE PAPERS THAT I SIGNED AS AN EMPLOYEE TO USE SHOWING THAT I SIGNED UP AND WANTED NORDSTROM TO SUCK ME DRY JUST LIKE CITIBANK DID.

I JUST NEED NORDSTROM TO SEND MY w2 AND STOP HARASSING ME

This is the straw that broke the camel's back stupid nordstrom unwanted advances dredge up all my failures. All the useless worthless undesired gifts and people like Terry benson, jim beahm JIMCROW CRAPLEELING randy HARDSOCG and wife and RON weber...
NORDSTROM, CITIBANK SEE ME OR MY RECORD & THINK DEAD MEAT

I CANNOT LET NORDSTROM F... ME LIKE CITIBANK DID

I get my pantyhose and tights here and they are very helpful... looking into some stilleto heels soon. I love my stockings and pantyhose!

SHAME ON YOU PEOPLE! YOUR POLITICS SUCKS! LET'S SUPPORT OUR PRESIDENT! LIKE IT OR NOT! GROW UP... YOU ARE HERE AS A BUSINESS