Yelena L.

I purchased online from your official website 12/13/2019 Jimmy Choo rain boots, Edite Rain boot, item #*******.
02 /26/20 it was raining, I put them on my feet and went from home to a car dealership, in total for about an hour I wore them. I came home and saw on my two legs on the ankles were wounds from these rain boots.
I treated my feet with an antiseptic and iodine. I thought that in a few days everything will be good but my right leg was swollen, a deep wound was appeared. I can't step on my leg, I can't walk and I can't work. I went to the hospital, and they told me that I need to go to the emergency room. The doctor looked at my leg and said that it has a serious infection, due to the fact that the shoes material is very stiff and my legs were worn out. These rain boots injured my ankles and because of that I have an infected wound.
Doctors diagnosed Cellulitis is a common, potentially serious bacterial skin infection. The affected skin appears swollen and red and is typically painful and warm to the touch.
They prescribed me strong antibiotics, they said if it doesn't go away within two more days, then I have to come to the hospital again.
This diagnosis is because of your shoes which I purchased from you. The shoes are very very stiff and rub my ankles very hard when worn. I have all the supporting documents that will confirm my serious injury. Now I can't walk, which is why I canceled all my scheduled meetings. These shoes brought harm to my health, now it's not clear what will happen to my leg.
Why does Nordstrom sell shoes that cripple people?
And I got a serious injury and infection?
Why Nordstrom doesn't mention on the website about these boots' Stiff material?
Why Nordstrom doesn't say on the website that these boots have very rough stitches?
Why I have to endure so much pain and material costs because of the shoes that I bought and thought that they are beautiful and good, as a brand with a worldwide reputation?
Why I have to cancel business meetings because I have to deal with these injuries that were caused by these rain boots?
It's all wrong! It shouldn't have happened in the first place!
I can send all documents confirming these circumstances with evidence and a photo to you.