Larry W.

Good evening,

I hope somebody cares enough to respond to this email.

I want to make a complaint on you Murray, UT location. Here is why…

My son and daughter went to the Murray, UT location. I gave them my Nordstrom credit card. They were to use it for an outfit for prom. However, unbeknownst to me, my card had expired. I had never received a new card. Nor did I know my current card had expired. So, when my kids called me to tell me this, I was told not to worry about it because I will get a text asking me to authorize the usage. I did. Still nothing.

Then, your reps from the 800 number called. I explained the problem. After about 10 minutes on the phone the rep said they can now use the card. They tried it again. Still nothing. I called the 800 number again. They wanted me to know that the card has been authorized for use and the employees at the store should know its OK. But that was not the case. I was then asked to send a picture of my ID. So I did. Apparently, that did nothing because my kids were still told "no".

I call the 800 number a 3rd time. Same routine, except this time the 800 employee calls the Murray store. 3 times. Nothing happens because nobody picks up the phone. So, the 800 employee says that the employees at the store should know to call them to clarify the problem. However, evidently, they don't know to do this. They don't pick up phone calls nor make them at the Murray store.

Then, after they were going to leave, they were told that "to tell your dad he should learn to keep his cards updated". I do not know who said that. I was not there. But it was either the store manager, Stephany Pierce, (I was told the store manager came to "assist" with the problem) or the young lady working the register. I do not know the young lady's name.

Sadly, I have been going to Nordstroms for over 35 years. Why is that sad? Because I will not be returning. Customer service at the stores have fallen off the map. Now, my kids are told to relay an insult to me after they give no assistance to my kids. So, basically, my kids get no help. Told to relay an insult to me. Somebody that they have never met nor spoken to. Then, basically, told to leave because nothing will happen.

Unfortunately, my daughter ended up paying for the dress with her own money. However, I will make sure the dress is returned. I will buy her a dress from a company that does not insult her and treat her like garbage.

I am sending this to you, because if I send it to the store manager, she will do nothing. Just like she did today. Hopefully, you care enough to make an improvement. I will follow up every day until this matter is resolved. If emails don't work, I will turn to social media. I will not let this matter rest. After the 10s of 1000s of dollars I have spent at your store in my lifetime, to be treated like this should make you feel ashamed. If this was the first time being given poor customer service at a Nordstrom, I would have never mentioned it. But sadly, it is not. I am fed up with it. So, now you have an upset customer who will pursue this as far as I must.