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Placed an order 11/20, when it failed to come I checked and it said "refunded". I did not cancel the order or receive any notice other than the order was received and I would be notified when shipped. I had to wait 20 minutes at least for live chat and then they referred me to a phone number not on website. I was then told there was a system error that occurred in June that caused many future orders on any sister websites to be flagged as fraudulent and automatically cancelled (she also said the system error didn't affect all orders?). They said they had no way to notify people and to be rest assured, there was no security breach. Don't think I feel reassured. As for the order, half of it was no longer available and couldn't get in time for Christmas anyway. Now that I have seen all the other reviews on SiteJabber I will not be ordering from Fanatics ever again.
Free shipping, free easy returns, good quality. What on-line shopping should be.
Order shoes and clothes, easy to return if not right. No hassle.
I blame myself for not reading the fine print, but I order so much on line it never occurred to me the return would be near impossible. I now have read reviews and agree with all the negatives. Unless you are a size 8 or smaller don't order and even then order up at least two sizes. I was dumb enough to order 6 dresses and all but 1 were strangely cut. All are tight in the bust with arm holes very tiny. Unless you are sure you will love it and it will fit, do not waste your money. When I read how to return they require you to photograph the item, enter a large amount of info, items have to be mailed back to different places (possibly overseas) at your expense even though they all come in one package obviously from a US warehouse. This has been a very expensive lesson for me and that is the only reason I am taking time to write this review. I don't want anyone else to go through this experience. I learned about them from Facebook post on my timeline and I will be contacting Facebook to take them off as well. I am going to try and return them if the shipping and time involved is doable. I will learn from this mistake but I feel totally "taken".
Tip for consumers:
I would like to update my review as Stylewe came through and issued my refund for the returned items and did not make me ship overseas. The return shipping was still more than 50$. I give Stylewe credit, they responded to my negative post on Sitejabber and helped me get the issue resolved. If you are a tiny woman and can wear designer clothes you may be very pleased. If Stylewe ever changes their return policy I may reconsider, but it seems the clothes are certainly not for the average size Amer
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We have sent the return details to your email. Pls have a check.
Pls check your email, and tell us your option. We promise you we will settle this matter at the best way we can.
If you run into any issues, feel free to drop us an email (services@stylewe.com)and we will get back to you ASAP.
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Hello Emily, thank you for your feedback. We are so sorry that you had this experience. We understand how frustrating it can be, especially when you received no notification of the issue. We truly apologize for our lapse here. As a courtesy we have added a credit to your account to be used towards a future purchase. We understand you may be hesitant to shop with us again, but we do hope you will give us another chance. Please let us know if there is anything else we can do for you. Sincerely, Sarah B.