NordstroomReviews 707

My family and I have been Nordstrom customers for decades, but we rarely shop there anymore because it's really gone down hill.

Nordstrom has joined in with most other retailers to offer customers poor quality merchandise at high prices. It's ridiculous. We are morons if we pay that much money for merchandise that will fall apart right away.

Also, it is increasingly hard to find anything that is actually chic. The buyers at Nordstrom have been doing a really lousy job for years now. They buy the same for all stores in all regions, with no regard for local cultural preference or needs. Most of the clothes are unattractive. What are they thinking?

It's obvious the buyers are young and biased toward youth, but that's a bad business decision because it is their elders who actually have money. Now that the credit card frenzy has crashed, the youth no longer have access to easy credit. Mature consumers have actual cash and credit. Yet, good luck finding much that's appealing for anyone over the age of 40.

It's really too bad because our entire family were die-hard Nordstrom shoppers who valued their once excellent customer service, nice stores, and lovely and handsome merchandise. No more, I'm afraid, because those things just aren't there anymore like they once were.

I am giving Nordstrom three stars, though, for its excellent return policy and free shipping.

I was a regular NR customer until recently. I ordered a pair of pants, got the email confirmation, etc. Then, not 5 minutes later, I got a notification that my order had been canceled. I went in later that day to see why it was canceled, and I wasn't able to log into my account. At first I assumed it was a website problem, and called CustSrv. She was helpful but said my acct was flagged and locked out, but she didn't know why and gave me the security/fraud dept to contact.
I tried calling but got no answer. Left a voicemail (which 2 weeks later still has not been returned). Also sent an email, which also has not been responded to.
So the next day I get another email saying my order was cancelled because. Wait for it... because I came in over a VPN connection! Seriously, this is their way to try and prevent online fraud. By penalizing a normal customer, simply because they are coming in over an encrypted VPN tunnel. Most ridiculous thing I have ever seen, and particularly from a major online retailer.
Joke of a place. I don't even bother looking at their sites anymore. So disgusted with their fake security.

I recently ordered a gift card for my grand daughter for her college graduation. I selected standard shipping and was expecting it by Monday, having ordered it on Friday. I never received a confirmation and when I called to inquire about it I found it hadn't even shipped and she could expect to get it by the following Monday. That is 10 full days FOR A GIFT CARD. Amazon would have had it there the next day for free. All Nordstom customer service had to say was that if I wanted 2 day shipping it would be $25 FOR A GIFT CARD. This from a store that is supposed to be the epitome of service. I will stick with Amazon in the future.

I've been purchasing items online from Nordstrom for years now and I love that they have free shipping on all orders. I've noticed on the past 3 orders that they now are charging an amount when you place your order and another "recalculated" amount once it ships out, so they charge your card twice and then you have to wait for your funds to be made back available in about 5days. What in the world is this? So every time I place an order I have to make sure I have double the amount available for any purchase I make? That's bull $#*!! I expected more from Nordstrom and this makes no sense. I won't be buying anything online anymore and I hope for their own sake that this method of online charging changes!

Shipping is always free. You can return to the store. If you return to the store, any associate will re-order if the sizing was not correct and the shipping is still free! Items are always as they are pictured. They never give you a hassle and the customer service is terrific!

I've got a demanding full time job and often don't have a lot time to visit malls/stores to try on clothes/shoes. I do a lot of my shopping online at places like Zappos, Amazon and Nordstrom. Usually, if i can't what want, or in the size I need from of these sites, I find it on one or the other listed here. I usually start on Nordstroms.com because they price-match, have free shipping/returns and their clothing options are relevant and current. My frequent issue with their site is that I can't always find my size available and don't usually want to wait for it to be back in stock in a few weeks, so I turn to Zappos/Amazon, who usually have what I want and for the same price. I also enjoy the reviews on Norstroms.com, they really help me with my buying confidence and decisions. I have never had an ill-experience shopping Nordtroms' site, and love that the quality of their products are always great, and their customer service is always prompt and so friendly.