NordstroomReviews 707

I've ordered a skirt via online and did dry cleaning. The person told me that one of snaps was missing. I was so frustrated about it. Thus I directly went to one of nearby Nordstrom to check if they can fix it or exchange the item, hoping that they can fix it and then I can wear it right away since I've already done dry cleaning. After checking something on their side, they realized that it is out of their capacity since they don't have such a tool to fix the missing snap. Not only that, no more item with same size was available (every Nordstrom store). So I have no choice but to request a refund. I was pretty upset about it. And then I went to actual store for that brand instead with little hope. Fortunately, they had only one left for the same size! However, the price was different. It was more expensive. Even if it was a little bit more expansive, I must get it without any hesitation since this was only one left in the entire nation. What I want to point out is my effort and to find it by myself (I was exhausted physically and mentally). Even anyone at Nordstrom did not their best to help my situation. I went through every single step by myself. No desirable response from them.

I can't rave enough about how well Nordstrom treats its customers. I sadly recently did business with an incredibly deceptive company called SkinStore because I fell for a promotion. Biggest mistake I've ever made online shopping.

Nordstrom backs up everything they sell, and if you can wait, eventually offers the same promotions as a lot of these back alley companies like SkinStore(aka TheHut.com Limited)

When buying cosmetics, for a number of reasons, including the possibility that products a lot of these sham stores sell may be counterfeits and dangerous, it really is best to stick with an established company you know you can trust.

Your health is more valuable than a 20% discount, and you deserve to be treated better than companies like the SkinStore with deceptive return policies and who have no value for their customers.

Thanks, Nordstrom, I appreciated you before but so much more now!

I like Nordstrom but the App frequently fails. That's frustrating after spending time sorting through an order to have to call. I was happy to read today in a trade mag that Nordstrom's just hired some big tech geek to overall their app so they must know there is an issue. Also, the color representations on all the cosmetics are frequently off, it's even mentioned in the reviews. And probably like most women, I end up keeping this shade of slightly-wrong lipstick then mailing it back. But more and more, am turning to Neiman's because their app is much better. Am looking forward to seeing Nordstrom improve their online presence.

Ordered a jacket, had to reorder different size, jacket arrived sometime while I was overseas. When I got back found the jacket on sale. Nordstrom refused my price adjustment request since it was more than 14 daysbut I was gone 17 days. Yet, they acknowledged they would pay to return it and the resell it at the sale price, so cost the, more in the end rather than just do a price adjustment, I have been a loyal customer for 40 years, and this is how I am rewarded? Time to take my money elsewhere

Wish I could leave a 0-star review I am so disappointed and upset with this company. They sent me a faulty product I contacted them straight away and was told I had to return it at a cost and inconvenience to myself for a refund and then place the order again and pay for shipping again. I originally paid for express shipping to ensure that it arrived in time but am now left with nothing and no compensation because apparently, they are a no compensation company. They reimbursed my original shipping but would not offer anything further. So I the paying customer (£277 item) have to go out of MY way to fix a problem THEY made at a cost to myself for NOTHING in return. DO NOT USE THIS COMPANY. THEY HAVE NO CUSTOMER SERVICE AND DO NOT EVEN TRY TO FIX ISSUES THAT THEY CREATED. So unhappy with their service, it's a complete joke.

I have been helping this store survive for 2 decades or more and find some of these reviews ridiculous. I have absolutely loved them forever because of their top-notch customer service, selection, quality items, free delivery and hassle free return policy... until lately. They are now using Lasership, which is- in my opinion, the worst shipper ever! Unfortunately the closest Nordstrom location is 1.15 hrs away. I will travel, but there is no guarantee that I will find what I want in my size and color preference, so I order 80% online. Needless to say, I will be purchasing less if they continue to send Lasership to my home.

I would have giving a 0 star if I had too! I had been shopping at Nordstrom.com around 7-8 years and had a worst experience ever recently. I placed the order of a burberry hoodie, the delivery data shows the package was delivered but when I got home I did not see any package. So I contacted Nordstrom customer service via phone immediately for this missing package issue and hoping they could maybe contact carrier driver to see where they left the package! After few days, I received an email from Delivery research team. Her name is Karen D. In the email, she states

"While reviewing your orders, it has also come to my attention that you have had packages reported as stolen/missing items after delivery and we have previously refunded the cost of the merchandise as a courtesy. Due to the history at your address, we will no longer be able to issue credits for stolen/missing merchandise. "

What she meant from the message is that if i need to report a stolen or missing items in the future. Then I am the only responsible person for it. But i think this is unfair. I have been shopping on Nordstrom.com for years and I personally love Nordstrom a lot. Why would I lie about a missing package that I never received! I did not receive the package and I contacted Nordstrom wish I could get help to get the items I wanted not for someone to treated me unfairly by saying this. I am truly disappointed and feeling I should never shop on Nordstrom again even though I love nordstrom a lot.

I contacted Nordstrom regarding to this concern on 02/01/2019 and I still haven't hear anything from Nordstrom YET!