carman h.

I would have giving a 0 star if I had too! I had been shopping at Nordstrom.com around 7-8 years and had a worst experience ever recently. I placed the order of a burberry hoodie, the delivery data shows the package was delivered but when I got home I did not see any package. So I contacted Nordstrom customer service via phone immediately for this missing package issue and hoping they could maybe contact carrier driver to see where they left the package! After few days, I received an email from Delivery research team. Her name is Karen D. In the email, she states

"While reviewing your orders, it has also come to my attention that you have had packages reported as stolen/missing items after delivery and we have previously refunded the cost of the merchandise as a courtesy. Due to the history at your address, we will no longer be able to issue credits for stolen/missing merchandise. "

What she meant from the message is that if i need to report a stolen or missing items in the future. Then I am the only responsible person for it. But i think this is unfair. I have been shopping on Nordstrom.com for years and I personally love Nordstrom a lot. Why would I lie about a missing package that I never received! I did not receive the package and I contacted Nordstrom wish I could get help to get the items I wanted not for someone to treated me unfairly by saying this. I am truly disappointed and feeling I should never shop on Nordstrom again even though I love nordstrom a lot.

I contacted Nordstrom regarding to this concern on 02/01/2019 and I still haven't hear anything from Nordstrom YET!