NoonReviews 200

The worst experience I have ever had in my life is with noon they will take your money and will not return back and will talk about the idiotic and worthless policies which are beneficial for the company only not for the customer in the name of selling iPhones they don't give apple warranty but give noon warranty which is zero compared to apple so this makes me pissed off like hell if I ask for refund they say it will take time for refund and will talk about the most useless policies that they have got they just want to play with the money of the customer and nothing else RNAECA******* this is my return id nobody has called me for collecting the return in spite of selling fake iPhones on noon by just listing them as new I would suggest that nobody should buy iPhones from noon as they sell refurbished and renewed phones in the name of selling new phones and only give noon warranty instead of apple warranty.

I have never seen such a hopeless and a slow performing seller(AIM2020) in my life they are not concerned about the order they get they will deliver it when they feel to do it such a useless attitude they have towards the business in noon and moreover the noon guys don't even try to contact them and tell to ship the product at the earliest when I was a seller in noon(a2z4gifts1989) the noon team used to call and disturb us daily by calling and telling that the customer wants the product at the earliest so ship it soon so this means they are partial towards some sellers which is a very bad attitude to have in business.The seller AIM2020 is not at noon business its there for something else I think thats why such a hopeless response at the same time noon team also didn't take any initiative towards this case and remained silent as if nothing as happened.

Very Very Bad Bad Service and Company.
Very Very Bad Bad Service and Company.
NEVER order from them!

Do it via Amazon.

They are delivering the wrong order and they do this for the 2-nd time for the same item within 1 week.
UNBELIEVABLE!
I AM SHOCKED!
After speaking with 4 people within the week they couldn't make sure that the item which will be send for 2-nd time will be correct one!

And it seems it is normal for them to do wrong delivery at all the time, because most of complaints only about this issue.
Weird, isn't it.
I am already waiting for my refund from the 1-st time which will take 14 working days. And now again and again.

DO NOT Order from them... save your money!

Order No:
NAEC*******922
Elena

I ordered a tripod and received it with a loose screw, so, I asked for a return and they apologized to me and told me that I can order it again once I receive my transferred money to my noon account, and the customer service said they won't send me a damaged product again, I trusted them and ordered it again, and I received AGAIN a damaged product, one of the tripod legs won't even stand still with very obvious low quality screws and even BROKEN. Don't you check the quality of the products you send to your customers ever? You just lost a customer that only shops online, I was going to make so many purchases from noon if it turned out well, but now I well highly recommend that no one deals with you, I will post my bad experience everywhere.

Recently I bought a mask branded living guard on the photos when ordered there was a knob or filter on the mask I received a different model without the ventilation knob. I have called noon 4 times and no resolution yet. In the confirmation letter of the order which came with the photo of the mask I ordered there is a filter. This I can use against them in a court of law. Now they have changed the photos on website but they are resisting and admitting their mistake. I caution everyone when dealing with this website.

I have bought HUAWEI Y9 from noon and after 4 months it is not turning on. I have requested for warranty and they collected the phone for repair. Then the phone is came back without repairing. They are saying, the fault because of my misuse. There is no any physical damages. Then how they are saying I misused my mobile. I contacted the seller directly and they said to request noon to pick the phone again. But the noon saying they cannot give me the warranty because already I claimed. I didn't expected this experience from noon ever. I thought it is a good company. They show me the worst part of their service. I will not use noon anymore and I am suggesting to buy the Phone and other electronic items from your nearby stores. Their service is very good when delivering new item and they will not care when you are claiming the warranty.

Am purchased Samsung s 10 e phone online with help of my friend in UAE once i recived the phone and am trying to set as normal and found that its looked with some third part companies and the service support team sending mails only for apology
No action taken since Is the 6 th day,
Am moved to oman now they are saying they can do something once the phoe came to uae they are not able to support
Am really upset that am holding a phone and not able to use the phone the cost of the phone 1700 AED
Totally confused what to do
18.02.2020
Dear team;
My complaint still not solved this is the 12 day after am raised the issue, the delayed response are totally inconvenience and disappointed
And how the customer can trust and buy something it's coming out as it's faulty, and how will be the support once the user start using the item
THE PHONE THEY TAKE BACK ON 15. 02. 20 FOR REFUND AND SAID IT WILL BE WITH IN TWO DAYS NOW 19. 02. 20 A NEW MAIL AND UPDATE CAME AND SAYING WITH IN 48 HORS THEY WILL CALL.
AM A UNLUCKY END USER NOT USER THE PHONE SINCE I PURCHASED AND NOW FOLLOWING ECAH DAY FOR REFUND
BEWARE OF THIS PEOPLE
YOU WILL LOSE YOUR TIME AND MONEY

This was my First and last experience with noon,
I bought some items under order ref.(Order ID NAEBC*******245 Placed on Dec 26,2019), I received a shipment on 31 Dec which doesn't have my Item instead they add one item extra which was not my request,
I tried to contact customer service several times via WhatsApp, phone calls and raising several complaints no. ******* and ******* with a promise to solve the issue within 12 hours, but nothing happened,

Customer service agent trying to make a decision for the order on my behalf without even consulting me, I didn't accept.

I requested to refund my money and credit it to my credit card however so far the issue still pending

Update: I've been contacted by the complaints department and they promised to solve the issue ASAP, as of today (8th January 2020) the problem is resolved and the refund received as noon credits.

The only reason I shop at Noon.com instead of my old trusted Amazon is because they offer free shipping. Now they added 10AED per shipping which is what Amazon currently has. So back to Amazon I went.

Amazon has way lot more items on display, a lot better customer service and a lot better than Noon overall.

Noon's free delivery was a great option for them to grab customers especially the ones that orders 1-2 items at a time.

But that, they failed to hold. You can't compete with Amazon on the same price of shipping with lower market options and unreliable customer service. You will fall from Amazon, period.