The company's reputation is predominantly negative, with numerous customers expressing frustration over significant delays in order fulfillment and receiving products that do not match descriptions or images. Common complaints include poor quality materials, incorrect sizing, and a convoluted returns process that often leads to little to no support from customer service. Many customers report difficulties in obtaining refunds, with some feeling scammed by the company's practices. Overall, the feedback highlights a lack of accountability and transparency, leading to widespread dissatisfaction and a warning for potential buyers to exercise caution.
This summary is generated by AI, based on text from customer reviews
Clothes don't fit, they won't answer the 6 emails I sent them, will not answer phone calls(phone number is shut off), what a ripoff, don't waste your money on this Chinese garbage, they will NOT return your money
I finally received merchandise. Wanted to return. They offered partial refund. No refund yet. No way I would order from them again.
Ordered a 3xl and it fit like a medium. Took forever. Never again i was very disappointed would not reccomend this seller
Ordered 4 tops, taking into account how Asian mfgs. Size by their small stature ordered two sizes larger than needed. Not one of them fit. Knew by price tops would be cheaply made and lower grade material. Was not disappointed, will never buy through Ninacloak again. Packaging so shoddy, cannot even repack for return and contained no paper work. Screwed all the way around. Kma
Clothing looks nothing like pictures you see, poor quality and sizes TOTALLY WRONG.
Brought 11 pieces size medium Ladies looks like a 10-12 youth. Items worth about $5 each. What you see is NOT what you get.
I spent more than a $100 and became victim of this scam company.
Please stay away if you don't like to get bitten!
I got 2 T-shirts that looked great online and I paid close to $60 for them. I got the package today after almost 6 weeks and I see that these are $3-$5 T-Shirts and they look really used. Never Ever buy from these people.
Do not shop with them the site is dodgy and you wont see your goods. They make it difficult to be contacted. Just takes your money...
The shirts look great online but after months of waiting for delivery, the materials used are so thin you can see through them. Think paper hospital gown thin! And the size is all off... 8 1/2 for sneakers are about a 7... M for shirts is really an extra small. The seams are no more than 1/8th of an inch... I'd be afraid to wear one and breathe in! I had a funny feeling and should have listened and used better sense. Even if I returned them it would take forever and then only a partial (they take out return shipping!) refund at best.
This is the biggest scam! The product is terrible. This company also goes by other names so when you get a pop up on your computer and the clothes look familiar, beware! The company changes it's name frequently. I cannot believe it is even legal. If you are unhappy with order, you will not get a refund and will not be able to return items. They do not respond to emails and you will not be able to contact them! They do send clothes you order but they are thread bare, ripped seams, buttons not sewn on, etc. and the size is very very tiny. It's a joke. Don't throw your money to this terrible rip off. Donate your money to a friend or charity instead. Heck, just give it to the guy you don't know down the street so he can buy beer at least. Shameful company that should be shut down and sued!
I wouldn't even give them 1 Star. If I could it would be negative stars. I received by items which were extremely poor quality and far from the photos on the website. I emailed repeatedly for a return address and a refund. Each email was responded with a pointless response of "Thanks for giving us a chance! Contact your credit card company to deal with this issue. Email us with any further concerns." What a joke of a company. I wish I had seen these reviews before but at least if someone else sees it I hope they won't fall into the same mistake as I did. This is a HORRIBLE COMPANY AND NEEDS TO GO OUT OF BUSINESS.
Ordered back in May. Received tracking number late May. Got part of the order July 6th. Too late to return not that I would know where to send it to. Heartbroken. Ordered a 'winter coat'. Made of cheap felt, the button holes are not big enough to push the buttons through. Ordered an XL can barely put it on and, when on, I can't move my arms or join my hands together. Had a tunic that does not reach my navel and there are folds that are sewn backwards on a sleeve. A beautiful lace dress was ordered in small and received medium instead and it is NOT lace. It looks like a picture of some sort of lace was taken and printed on cheap fabric... STAY AWAY! By the way, 'crap' in chinese is 'fèihuà'. The best thing about this site is the quality of the pictures of their fake products.
6 day shipping my a**! It wasn't until after I ordered they informed of delayed shipping. Ordered June 11th. So much for my daughters birthday gift I ordered 2 items same time but only 1 showed up on July 3rd. Very disappointed. According to latest info my pkg is sitting n New York. The thrill is gone.
I ordered several shirts. I ordered size XL after referring to the nina cloak sizing chart. I wear XL when bought in stores. One shirt finally arrive. No tags on how to care for the cleaning. It did have an tag marked XL sewn into the neck.It was not an XL. I could not even get it on my body. It had to have been an Extra Small. I decided to wait and see if the other shirts were different, they were not. All were Marked as XL but had to be XS.
Don't waste your money buying from Ninacloak.com
Took 2 months to receive 1 shirt. They don't tell you that the sizes for the US are so different than there merchandise. It was supposed to be a 2x but it was like a medium size. Paid 26.00 and now stuck with it. And the material it was made out of is crap. Do not order from this site!
Many requests to cancel after several weeks with no merchandise. After PayPal claim at 6 weeks a partial order miraculously appeared the next day. Two items were very cheap looking, one ok and the third I was told they had more demand than expected so if I wanted it more "urgently" I should order something else. I found the use of "urgently" ludicrous. It was paid in full at the time of the order so I question whether I will get any money back. PayPal simply referred me back to the vendor whom I had already had ongoing dialogue with. Jeanne M.
Yes I had to wait a long time, however, I did receive responses to my emails. My order turned out better than I expected. One negative is the size chart. My XL for size 14 was pretty shy of a 14. I am going to try another size and hold this order for gifts
The clothes look nothing like in the site for them to be so overpriced. You could probably find the same clothes on wish for cheaper and get better quality. They took forever to ship even though we paid for faster shipping. Im only glad i paid with paypal because i highly doubt they would return my money. The dresses have zero shape, only a piece of stretch fabric with the pattern of the original on it, sewn together in a way that you have zero flowyness. I've seen knockoff barbie dresses with better quality. Please stay away, the reviews on the site are a fake.
6 WEEKS AND I DID NOT YET RECEIVE MY ORDER
THEY DID NOT SEND ME AN INVOICE
THEY DO NOT REPLY TO MY E-MALS
I AM SO MAD, BUT IT IS MY MISTAKE, I DID NOT READ THE REVIEWS BEFORE BUYING.
The clothes are made by anyone with a sewing machine. The stitching is so off and size selected way off. I am 34 size 16 in plants was sent shirts for an 8 year old. I gave the 3 shirts to my friend's child who is 8 years old and it fit perfect with weird stitching. SHAME, SHAME, SHAME.
Answer: Where do I return the items I do not need. I would like a return address in order to send the unwanted items back.
Answer: No, I ordered 5 tops all in XXL and only 3 of the tops fit me. The other two were too small. It took a month to receive the tops, and I have been trying for over a month now to try and return the tops that don't fit and get a refund. I doubt I will ever be able to return them and get my money back. They return address they provided me turned out to be a vacant building. They are headquartered in Hong Kong, so who do I even reach out to? Don't order from NinaCloak.
Answer: They do not give you an address of phone #, when they respond to your emails, they are very selective and when they do not have the answers, they just keep ignoring you, horrible company to make business with, stay away, I'll never buy anything else from them.
Answer: The didnt send one, and to be honest, being that cheap and fake I can understand why they're hiding