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NinacloakReviews 430

1.5
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Ninacloak Reviews Summary

The company's reputation is predominantly negative, with numerous customers expressing frustration over significant delays in order fulfillment and receiving products that do not match descriptions or images. Common complaints include poor quality materials, incorrect sizing, and a convoluted returns process that often leads to little to no support from customer service. Many customers report difficulties in obtaining refunds, with some feeling scammed by the company's practices. Overall, the feedback highlights a lack of accountability and transparency, leading to widespread dissatisfaction and a warning for potential buyers to exercise caution.

This summary is generated by AI, based on text from customer reviews

service
135
value
141
shipping
141
returns
121
quality
131
Philippines
1 review
0 helpful votes
Follow Erika B.
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I absolutely adore the trendy styles of this store. Definitely will order again Good quality and awesome customer service! They replied to my inquiry very promptly.

Date of experience: July 24, 2020
Philippines
1 review
1 helpful vote
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Delivery
July 25, 2020

The delivery is long but i got my items and im satisfied with product, will order again soon ~ thanks

Date of experience: July 24, 2020
Philippines
1 review
1 helpful vote
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Love it
July 25, 2020

Got my 5 items and I really loved it.
Nice cloth, super comfy.
Surely will tell my family and friends about this site.
And I will order again! <3

Date of experience: July 24, 2020
Philippines
1 review
0 helpful votes
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Great service!
July 25, 2020

I love the clothes from this website! I am so glad I found them... everything has been spot on, fits wonderfully, styles are trendy and lots to choose from! Thanks for being here for us!

Date of experience: July 24, 2020
Iowa
1 review
2 helpful votes
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Took over 2 months to receive 2 shirts
They are nothing like what was pictured or orordered. I ordered 4 x knowing they would run small. But these are so small wont even fit my 12 year old who wears a large. Will never order again.

Date of experience: July 24, 2020
Philippines
1 review
2 helpful votes
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Feedback
July 24, 2020

I absolutely adore the trendy styles of this store. The clothes fit so well and they look amazing on a curvy figure.

Date of experience: July 24, 2020
Philippines
1 review
1 helpful vote
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Another Purchase
July 24, 2020

I ordered another set of clothes and it was delivered on time for my sister's birthday. The clothes were a perfect fit. We'll surely order again, soon!

Date of experience: July 24, 2020
Philippines
1 review
1 helpful vote
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Love it!
July 24, 2020

I love the dress I bought here. The only problem is you need to wait a little bit.
Will order on this site again <3

Date of experience: July 24, 2020
Macao
1 review
10 helpful votes
Follow Mary C.
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Had many happy and comfortable shopping experience with this company, they have all the styles that you want, like the dress and T-Shirts and many products, and you always can choose the most satisfactory products, nice~after you placed order, they deliver in a very short time, and I received it within one week! It's really fast and I love it! I tried the T-shirts and dresses, they are very comfortable and suitable size! I would like to recommend this company to my friends and families! Hope your guys business better and better!

Date of experience: July 23, 2020
Macao
1 review
0 helpful votes
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I like my order
July 24, 2020

I got the dress, fits so well, i think i will buy again, hhhhthanks a lot ~however, I did receive responses to my emails. The order is better than I expected

Date of experience: July 23, 2020
California
1 review
0 helpful votes
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Just as many others have written, it has been over one month since I placed an order and my bank account was debited. Still - no shirt! I am disgusted.

Date of experience: July 23, 2020
Florida
1 review
1 helpful vote
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Garbage
July 23, 2020

After waiting 7 weeks for delivery, these shirts are cheap garbage. Cheap material inaccurate sizing, not worth half the price.

Date of experience: July 23, 2020
Arizona
1 review
146 helpful votes
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Bad Company
July 23, 2020

If you order anything make sure you get it a lot bigger then you need they are not true to size. Pay close attention they will double charge your account. Getting a refund is not easy. I don't have any respect for a company that does not stand behind there word, yes the tops are cute but that is to draw you in and take your money by doubling it. Trying to get something new and different isn't always a good thing. So be very careful in trusting this Company. They are very sneaky. Thank You Linda R.

Date of experience: July 23, 2020
Arizona
1 review
2 helpful votes
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I ORDERED AND IT WAS CANCELED, THEN NO DESCENT RESPONSE, NO REFUND AFTER REQUESTING FOR IT AT LEAST 5 TIMES. TO DATE, NO ORDER, NO REFUND. IT'S A SCAM!

Date of experience: July 20, 2020
Oregon
1 review
1 helpful vote
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Won't take returns
July 17, 2020

The clothes were way to small and wouldn't honor return policy. They are in Hong Kong and won't exchange sizes unless you pay again!

Date of experience: July 17, 2020
Illinois
1 review
0 helpful votes
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Winter sandals?
July 16, 2020

Ordered sandals in May. By the time I get them I wont need them anymore because it will be winter. Contacted them and they said they would get back to me They never did. DO NOT order from Nina Cloak.

Date of experience: July 16, 2020
Canada
1 review
17 helpful votes
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1. I cancelled my order within 2 hrs after placing the order as I started reading the reviews. They told me the order can be cancelled if I agree with a 15% retainer. I declined so they ignored the cancellation and sent me the items anyway
2. I ordered 5 items, received only 4
3. Quality is dollar store, same size is different from one item to another (too small for an item, too big for another)
Avoid disappointment and choose another company
Maria

Date of experience: July 15, 2020
Alaska
2 reviews
4 helpful votes
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NOTHING FITS
July 15, 2020

I ordered plus sizes one size larger than I normally wear because of the cut of some of the tops. Nothing that I ordered fit. All of it was way to small. I wrote the company explaining that their +3 was not the same size as American +3. I wanted to return all the items I ordered. I asked for them to email a confirmation and instructions as to how to return the items. I also tried calling many times... absolutely no response.
Do not purchase from this company if you want to get the right size and service. There is no one home.

Date of experience: July 15, 2020
Wisconsin
1 review
1 helpful vote
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Ridiculous!
July 14, 2020

I placed an order for $90. Consisted of 1 t-shirt and 4 blouses.
TERRIBLE! The sizes were plus sized and I even ordered a size bigger in fear of shrinking in the wash. Each blouse I opened was labeled the correct size but as I opened each blouse the blouses were smaller and smaller. The designs and patterns are what attract you and they advertise plus size BUT it's a complete hoax! I wasted my time and my money! And don't worry- 5 minutes after you place the order they will take your money! And it took 5 weeks for my crap order to arrive.
What A Waste!

Date of experience: July 14, 2020
Nevada
1 review
1 helpful vote
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It took over two months to receive my order and one of the items was supposed to be an x-large and would only fit a 7 yr. Old child. If you want to throw your money away, just do business with this company. It is a scam from China.

Date of experience: July 13, 2020