The company's reputation is predominantly negative, with numerous customers expressing frustration over significant delays in order fulfillment and receiving products that do not match descriptions or images. Common complaints include poor quality materials, incorrect sizing, and a convoluted returns process that often leads to little to no support from customer service. Many customers report difficulties in obtaining refunds, with some feeling scammed by the company's practices. Overall, the feedback highlights a lack of accountability and transparency, leading to widespread dissatisfaction and a warning for potential buyers to exercise caution.
This summary is generated by AI, based on text from customer reviews
I absolutely adore the trendy styles of this store. Definitely will order again Good quality and awesome customer service! They replied to my inquiry very promptly.
Got my 5 items and I really loved it.
Nice cloth, super comfy.
Surely will tell my family and friends about this site.
And I will order again! <3
I love the clothes from this website! I am so glad I found them... everything has been spot on, fits wonderfully, styles are trendy and lots to choose from! Thanks for being here for us!
Took over 2 months to receive 2 shirts
They are nothing like what was pictured or orordered. I ordered 4 x knowing they would run small. But these are so small wont even fit my 12 year old who wears a large. Will never order again.
I ordered another set of clothes and it was delivered on time for my sister's birthday. The clothes were a perfect fit. We'll surely order again, soon!
Had many happy and comfortable shopping experience with this company, they have all the styles that you want, like the dress and T-Shirts and many products, and you always can choose the most satisfactory products, nice~after you placed order, they deliver in a very short time, and I received it within one week! It's really fast and I love it! I tried the T-shirts and dresses, they are very comfortable and suitable size! I would like to recommend this company to my friends and families! Hope your guys business better and better!
I got the dress, fits so well, i think i will buy again, hhhhthanks a lot ~however, I did receive responses to my emails. The order is better than I expected
After waiting 7 weeks for delivery, these shirts are cheap garbage. Cheap material inaccurate sizing, not worth half the price.
If you order anything make sure you get it a lot bigger then you need they are not true to size. Pay close attention they will double charge your account. Getting a refund is not easy. I don't have any respect for a company that does not stand behind there word, yes the tops are cute but that is to draw you in and take your money by doubling it. Trying to get something new and different isn't always a good thing. So be very careful in trusting this Company. They are very sneaky. Thank You Linda R.
The clothes were way to small and wouldn't honor return policy. They are in Hong Kong and won't exchange sizes unless you pay again!
Ordered sandals in May. By the time I get them I wont need them anymore because it will be winter. Contacted them and they said they would get back to me They never did. DO NOT order from Nina Cloak.
1. I cancelled my order within 2 hrs after placing the order as I started reading the reviews. They told me the order can be cancelled if I agree with a 15% retainer. I declined so they ignored the cancellation and sent me the items anyway
2. I ordered 5 items, received only 4
3. Quality is dollar store, same size is different from one item to another (too small for an item, too big for another)
Avoid disappointment and choose another company
Maria
I ordered plus sizes one size larger than I normally wear because of the cut of some of the tops. Nothing that I ordered fit. All of it was way to small. I wrote the company explaining that their +3 was not the same size as American +3. I wanted to return all the items I ordered. I asked for them to email a confirmation and instructions as to how to return the items. I also tried calling many times... absolutely no response.
Do not purchase from this company if you want to get the right size and service. There is no one home.
I placed an order for $90. Consisted of 1 t-shirt and 4 blouses.
TERRIBLE! The sizes were plus sized and I even ordered a size bigger in fear of shrinking in the wash. Each blouse I opened was labeled the correct size but as I opened each blouse the blouses were smaller and smaller. The designs and patterns are what attract you and they advertise plus size BUT it's a complete hoax! I wasted my time and my money! And don't worry- 5 minutes after you place the order they will take your money! And it took 5 weeks for my crap order to arrive.
What A Waste!
It took over two months to receive my order and one of the items was supposed to be an x-large and would only fit a 7 yr. Old child. If you want to throw your money away, just do business with this company. It is a scam from China.
Answer: Where do I return the items I do not need. I would like a return address in order to send the unwanted items back.
Answer: No, I ordered 5 tops all in XXL and only 3 of the tops fit me. The other two were too small. It took a month to receive the tops, and I have been trying for over a month now to try and return the tops that don't fit and get a refund. I doubt I will ever be able to return them and get my money back. They return address they provided me turned out to be a vacant building. They are headquartered in Hong Kong, so who do I even reach out to? Don't order from NinaCloak.
Answer: They do not give you an address of phone #, when they respond to your emails, they are very selective and when they do not have the answers, they just keep ignoring you, horrible company to make business with, stay away, I'll never buy anything else from them.
Answer: The didnt send one, and to be honest, being that cheap and fake I can understand why they're hiding