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NinacloakReviews 430

1.5
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Ninacloak Reviews Summary

The company's reputation is predominantly negative, with numerous customers expressing frustration over significant delays in order fulfillment and receiving products that do not match descriptions or images. Common complaints include poor quality materials, incorrect sizing, and a convoluted returns process that often leads to little to no support from customer service. Many customers report difficulties in obtaining refunds, with some feeling scammed by the company's practices. Overall, the feedback highlights a lack of accountability and transparency, leading to widespread dissatisfaction and a warning for potential buyers to exercise caution.

This summary is generated by AI, based on text from customer reviews

service
135
value
141
shipping
141
returns
121
quality
131
California
1 review
6 helpful votes
Follow Judi M.
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The styles are attractive but buyer beware. The sizing charts are different for each item and even then the items are an average of 2"-4" smaller (by actual measurement) than stated in all directions before washing. Been trying to get a reply from customer service for 3 weeks. Charged before items shipped and haven't received two items for 6 weeks now. Took a chance and am paying for it.

Date of experience: July 29, 2020
Philippines
1 review
0 helpful votes
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Thank you for the fast delivery. The item was good and very suitable. Looking forward to purchase again on your site in the future. Thank you! Thank you! Thank you!

Date of experience: July 29, 2020
Philippines
1 review
0 helpful votes
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Хороший сервис, быстрое время доставки и товар как есть. Сначала я думал, что не смогу доставить его, но это заняло всего пять дней. Так что в целом это хороший опыт для меня
Спасибо.

Date of experience: July 29, 2020
Philippines
1 review
3 helpful votes
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GOOD PRODUCTS
July 29, 2020

The items are great! It looks like the same in the picture when you receive, the size is fitted on me, I Highly recommend this site to everyone, I will make another purchase.

Date of experience: July 29, 2020
Philippines
1 review
1 helpful vote
Follow james h.
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I love the clothes and the materials are great and soft

I want to buy more! Surely my friends will love it too
Highly recommend this site for the nice items and good customer service! <3

Date of experience: July 29, 2020
Philippines
2 reviews
0 helpful votes
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Good job!
July 29, 2020

Super because i already received all my items in good condition! And the customer service is very accommodating! Will recommend this to all my friends! Thank you!

Date of experience: July 29, 2020
Philippines
1 review
0 helpful votes
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Fabulous items
July 29, 2020

All items I have purchased from this site are really fabulous and super class of the materials that they have used for the items and lastly, I've got perfect sizes.

Date of experience: July 29, 2020
Philippines
1 review
0 helpful votes
Follow Tyrone E.
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I already received the items. It was in good condition and in terms of quality, its totally nice. Thank you. I tell to my friends and relatives to shop in this store!

Date of experience: July 27, 2020
Philippines
1 review
1 helpful vote
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Feedback
July 28, 2020

Satisfied customer here‍. Love the color. I hope this will last long. Thank you seller will order again.

Date of experience: July 27, 2020
Philippines
1 review
0 helpful votes
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Love It!
July 28, 2020

I really love this Shop! I am very happy with my purchase. And also the customer service is very attentive. I do promise to recommend this to my relatives and friends too. Keep it up!

Date of experience: July 27, 2020
Philippines
1 review
3 helpful votes
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Awesome!
July 28, 2020

The item received is supeeeeeeeer good! I will order again! And let my friend know the store, truly worth it!

Date of experience: July 27, 2020
Philippines
1 review
3 helpful votes
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Feedback
July 28, 2020

It's worth giving a shot, gotta praise for timely manner response and the clothes are good and the styles are trendy.
Will purchase in the future again, thanks a lot!

Date of experience: July 27, 2020
Maryland
2 reviews
3 helpful votes
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Bad, bad, bad
July 26, 2020

Yep, I am stuck with $95 worth of clothes I don't like, and they won't give me return info. Complaint filed with BofA and they are investigating. I did keep a shirt and a pair of pants that shrank so bad after washing, have to turn them into shorts. Avoid this place.

Date of experience: July 26, 2020
Canada
1 review
2 helpful votes
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Misrepresnted
July 25, 2020

The tops shown online are displayed in a way that they appear larger than they actually are. I even purchased a size larger, just in case and the tops are still are too smaller, shorter than pictured and the material is garbage, so thin you can see through it! And I purchased it suring covid19 so I can return and I'm out $180.00 CA dollars! Buyer beware!

Date of experience: July 25, 2020
Philippines
1 review
0 helpful votes
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Cute Dresses
July 25, 2020

Received all items in good quality, loved the dresses! And the customer service is friendly, Highly recommended!

Date of experience: July 25, 2020
Philippines
1 review
0 helpful votes
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Beautiful Dresses!
July 25, 2020

Received my three dresses, well it takes longer than I expected to receive, but it is understandable due to the pandemic going on, Highly recommended!

Date of experience: July 25, 2020
Canada
1 review
5 helpful votes
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Beautiful Clothing!
July 25, 2020

I ordered 5 woman's tops from NinaCloak, they took a while to arrive, but was thrilled with the product. The shirts are beautiful and fit great!

Date of experience: July 25, 2020
Philippines
1 review
0 helpful votes
Follow Mina R.
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OMG I Love it
July 25, 2020

May dress came today and it was beautiful and a perfect fit for me. Thanks ninacloak although it takes a while to receive my dress, but its ok I understand the situation. Stay safe and I will surely buy a more beautiful dress.

Date of experience: July 24, 2020
Philippines
1 review
0 helpful votes
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Love the products!
July 25, 2020

Worth the wait! Good service and nice products! I'll give them 5 stars because of the service and the quality of products. Although i had to wait for my order to arrive because of the situation right now, which is totally understandable. Will definitely order again in the future. Thank you again!

Date of experience: July 24, 2020
Philippines
1 review
2 helpful votes
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Clothing
July 25, 2020

I received my T-shirt. I'm very satisfied with the quality and the material.
It is the same on the website. So much appreciate it.

Wish to order on your website in the future.

Date of experience: July 24, 2020