The company's reputation is predominantly negative, with numerous customers expressing frustration over significant delays in order fulfillment and receiving products that do not match descriptions or images. Common complaints include poor quality materials, incorrect sizing, and a convoluted returns process that often leads to little to no support from customer service. Many customers report difficulties in obtaining refunds, with some feeling scammed by the company's practices. Overall, the feedback highlights a lack of accountability and transparency, leading to widespread dissatisfaction and a warning for potential buyers to exercise caution.
This summary is generated by AI, based on text from customer reviews
The styles are attractive but buyer beware. The sizing charts are different for each item and even then the items are an average of 2"-4" smaller (by actual measurement) than stated in all directions before washing. Been trying to get a reply from customer service for 3 weeks. Charged before items shipped and haven't received two items for 6 weeks now. Took a chance and am paying for it.
Thank you for the fast delivery. The item was good and very suitable. Looking forward to purchase again on your site in the future. Thank you! Thank you! Thank you!
Хороший сервис, быстрое время доставки и товар как есть. Сначала я думал, что не смогу доставить его, но это заняло всего пять дней. Так что в целом это хороший опыт для меня
Спасибо.
The items are great! It looks like the same in the picture when you receive, the size is fitted on me, I Highly recommend this site to everyone, I will make another purchase.
I love the clothes and the materials are great and soft
I want to buy more! Surely my friends will love it too
Highly recommend this site for the nice items and good customer service! <3
Super because i already received all my items in good condition! And the customer service is very accommodating! Will recommend this to all my friends! Thank you!
All items I have purchased from this site are really fabulous and super class of the materials that they have used for the items and lastly, I've got perfect sizes.
I already received the items. It was in good condition and in terms of quality, its totally nice. Thank you. I tell to my friends and relatives to shop in this store!
Satisfied customer here. Love the color. I hope this will last long. Thank you seller will order again.
I really love this Shop! I am very happy with my purchase. And also the customer service is very attentive. I do promise to recommend this to my relatives and friends too. Keep it up!
It's worth giving a shot, gotta praise for timely manner response and the clothes are good and the styles are trendy.
Will purchase in the future again, thanks a lot!
Yep, I am stuck with $95 worth of clothes I don't like, and they won't give me return info. Complaint filed with BofA and they are investigating. I did keep a shirt and a pair of pants that shrank so bad after washing, have to turn them into shorts. Avoid this place.
The tops shown online are displayed in a way that they appear larger than they actually are. I even purchased a size larger, just in case and the tops are still are too smaller, shorter than pictured and the material is garbage, so thin you can see through it! And I purchased it suring covid19 so I can return and I'm out $180.00 CA dollars! Buyer beware!
Received all items in good quality, loved the dresses! And the customer service is friendly, Highly recommended!
Received my three dresses, well it takes longer than I expected to receive, but it is understandable due to the pandemic going on, Highly recommended!
I ordered 5 woman's tops from NinaCloak, they took a while to arrive, but was thrilled with the product. The shirts are beautiful and fit great!
May dress came today and it was beautiful and a perfect fit for me. Thanks ninacloak although it takes a while to receive my dress, but its ok I understand the situation. Stay safe and I will surely buy a more beautiful dress.
Worth the wait! Good service and nice products! I'll give them 5 stars because of the service and the quality of products. Although i had to wait for my order to arrive because of the situation right now, which is totally understandable. Will definitely order again in the future. Thank you again!
I received my T-shirt. I'm very satisfied with the quality and the material.
It is the same on the website. So much appreciate it.
Wish to order on your website in the future.
Answer: Where do I return the items I do not need. I would like a return address in order to send the unwanted items back.
Answer: No, I ordered 5 tops all in XXL and only 3 of the tops fit me. The other two were too small. It took a month to receive the tops, and I have been trying for over a month now to try and return the tops that don't fit and get a refund. I doubt I will ever be able to return them and get my money back. They return address they provided me turned out to be a vacant building. They are headquartered in Hong Kong, so who do I even reach out to? Don't order from NinaCloak.
Answer: They do not give you an address of phone #, when they respond to your emails, they are very selective and when they do not have the answers, they just keep ignoring you, horrible company to make business with, stay away, I'll never buy anything else from them.
Answer: The didnt send one, and to be honest, being that cheap and fake I can understand why they're hiding