NinacloakReviews 430

In May, I purchased over $200 worth of merchandise. It arrived in three separate shipments in August. None of it fit. The large pants would fit a child. One of the size XL shirts were tiny. None of the sizes are even marked on the garments. It looked like they just threw random sizes in bags. The garments were advertised a being made of linen. Some were not even cotton. I don't know what they were. Maybe rayon.
There is no telephone number to contact them. They only provide an email address on their website for returns. I tried it, and the email came back as un- deliverable. Never do business with these people. FH

Please do not shop at this website if you live in USA. Items I received did not fit, one item was the wrong item. When I attempted to return the package to China I found that US Mail charges would be more than the order. It didn't make any sense to return. Even if I changed packaging the return just didn't make sense financially. Not only that but since the business is in China and trying to reach someone on their website; no one responded (good luck with that!) and when they did they could not respond in understandable English. Just stay away from them, they are bad news.

I purchased five tops from this company. It took over a month for them to be delivered, and none look like the pictures on the web. The fabric is far cheaper, the colors are not true, and the sizes Are off. Plus one has a sleeve that is longer than the other. They have been stalling me with the return information for a month, and keep asking for SKU numbers which did not arrive with the tops. I expect they are running out the clock. Additionally to return them I have to send them back To China which will cost nearly $30 more and from the other reviews I have read here I doubt that I would get a refund anyway so I am stuck with these clothes I don't want. Do not buy from this site!

I ordered 4 blouses 3/15/2020. I received 3 items a month or so later and then the 4th item about month after the first shipment. None of the items fit and they were of poor quality.
I emailed ninacloak 5/16/2020 to inquire about returning and getting a refund, which was right after the 4th item was received... OMG what a run-around I got. Do they hold off on sending all of the item together so you pass their return by policy?
They asked for the SKU, which I provided. Then they asked for pictures to show the problem, I provided. Then they asked for the SKU again. We exchanged at least 10-15 or more e-mails. Rarely did I receive a response from the same person. They made an offer of giving me a $21 cash coupon. I spent $70 USD for 4 blouses. They claim they couldn't incur the cost for return shipping because it cost too much. I replied that I would pay for shipping. How much could it cost to ship an item that weighs 15 3/4 ounces (447 g). In all of the correspondence, they never revealed their return shipping address. Here it is August 5,2020.

I ordered 5 items of clothing on May 5th, received first item June 9th & it was a shirt that was cheap & size was too small. I filed a claim with Paypal & got a refund. I received 3 more items more than a month later & they didn't fit either. They are coming from China & you can't return them because it would cost too much to ship them back, such a scam! There are no labels on these clothes to say who makes them? I'm still waiting for the 5th item & don't know when I will get it, not that it matters. Customer service is horrible & Nina Cloak is the worst online company I've ever ordered clothes from...

I received this order after over a month. The blouses were all marked L but one was too big and the others were too small. The quality was poor. The designs were rubber painted on fabric like printed T-shirts. Nothing I would ever wear. I have a dispute up on PayPal and have emailed the company a number of times, but they will not refund my money. They have offered to send me another item at 40% and partial refund. I am very disappointed in the product, the communication, and the refusal to refund. I have wasted a lot of time on this.

I waited almost 6 1/2 weeks for my items. Their size chart is bogus because the clothes are made for very small individuals. The address on the package that I got was from Jamaica New York. So that's where I sent the items back For Exchange, only to be told that that was the wrong address and I have to send them all the way back to China. It cost me $10 to send the items to Jamaica New York that was the only address on the package at the time it was delivered. Now they want to give me 50% of the cost of the items.