Next Deal Shop Reviews Summary
Next Deal Shop has a rating of 3.1 stars from 547 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Next Deal Shop most frequently mention solar lights, bird bath and quick delivery. Next Deal Shop ranks 13th among Discount Shopping sites.
We purchased 3 x warm white twinkle lights (solar powered). The first batch got lost in transit. The company were awesome and immediately sent another 3 boxes, which arrived quickly. They couldn't do enough for me, I was pleasantly surprised at their high customer care level!
The lights looked amazing, so we ordered 5 more, which came through quickly and are fantastic. Neighbours have said how wowed they are at how our twinkle light tree looks.
I can see a lot of people are saying the products they purchased are no good, perhaps that has been their unfortunate experience, but my experience with both the products and the customer service has honestly been amazing. I'd say it's been the best online shopping experience I've had and I'm supremely happy with the twinkle lights.
Items take awhile to get here but the lights are working well. I have bought 5 lights in all. Three separate orders. I put them in a Southside location so they get plenty of sun to charge each day.
Dear Brian,
Thank you so much for your positive feedback.
We look forward to seeing you again on our website.
Ordered led lights... tracking said they were delivered and they were not. No response from company.
Hi Mary!
Thank you for your review, we take these things very seriously.
I would like to let you know that our customer service responds to all emails sent to us within 12-24 hours.
We found that some customers do not receive our reply in their inbox, as the filters of their email are set strictly.
This could have been the case for you as well.
We recommend to check your Spam/Junk folder if you did not receive a reply in your inbox after 24 hours.
If you could provide us with your order information in a private message, we can assist you further.
Bought these lights for Christmas so haven't used them yet however I tested them and the warm light colour is gorgeous. I just love that these are solar powered too and will be purchasing more.
US*******5171
Dear Larissa,
Thank you so much for your positive feedback.
We look forward to seeing you again on our website.
We bought 2 sets of dandelion solar LED lights. Strung them up, and they worked for the first night. Second night wouldn't work. Tried every possible configuration to ensure they were getting proper charge. One set has never worked again, while the other sporadically works for no apparent reason. Tried to get refund. They asked me tif I wanted a replacement... UM NO, I'VE WASTED ENOUGH OF MY TIME ON YOUR JUNK. They continue to give me the run-around and their last e-mail basically threatened if I don't send them pictures (wasting more of my time) they want me to ship the package back to China. Obviously they know I am not stupid enough to pay for shipping back to China for $40 in lights. This company is pathetic.
Hi Karl!
Thank you for your review, we take it very seriously.
We always strive to improve our services and are always looking for ways to better our customer's experience.
Our customer service is only asking for the pictures so you won't have to return the item to us.
When we can verify the faulty product, a refund or replacement can be arranged.
We think this is the easiest way to check if a product is faulty without a return to our warehouse.
We hope you understand our point of view as well.
Should you need further support in this case, please contact us at returns@nextdealshop.com
I ordered the snow fall led Christmas lights on 2 separate occasions and I received both sets of lights on a timely basis. I have not used them yet, but am looking forward to December so that I can put them up. I also purchased several small items with the first order and have been happy with them.
Dear Judy,
Thank you so much for your positive feedback.
We look forward to seeing you again on our website.
Never received product why have they not been shut down or investigated by consumer affairs? They also make out based in America but it is really crap from China they charged me in us dollers. Cannot believe they are still even advertising on Facebook
Hi Geraldine!
Thank you for your review!
Please be reminded of our shipping times:
Packages to the US and Canada are usually delivered in 2 to 15 business days.
Shipping time to Australia and New Zealand is usually 3 to 10 business days.
It usually takes 4 to 8 business days to deliver to the UK.
Shipping time to other European countries is normally 5 to 12 business days.
Could you please contact us at info@nextdealshop.com so we can assist you in this?
I'd like to help you here, but I cannot locate your order due to the missing information.
They sell really $#*!ty products guys don't waste your money. I bought solar lights and they worked for 2 days and then they broke and stopped working. Cost me $170. They were literally $#*!. Please don't be fooled by their nice website. They purposely sell you the bottom of the barrel Chinese crap that nobody should ever put on the market
Hi Todd!
Thank you for your review, we take it very seriously.
We always strive to improve our services and are always looking for ways to better our customer's experience.
You are correct in stating our warranty period, but we also mention this on our website.
We do stand by the products we sell and are careful with the suppliers we use.
When a product does not pass our quality control, it is sent back to the manufacturer.
Sadly, as happens with any product, defects occur once a product is in use.
We apologize for the inconvenience this has caused you.
I wish I could do more for you at this time, but as you did not provide any order information, I am not able to locate your order.
Should you need further support in this case, please contact us at returns@nextdealshop.com
I ordered fairy solar lights and after one heavy shower stopped working. Had them only a few days. Don't waste your money
Hi Lynette!
I am very sorry top read about your bad experience.
Could you please contact us at returns@nextdealshop.com so we can assist you in this?
I'd like to help you here, but I cannot locate your order due to the missing information.
I ordered a self rotating projector lamp for I think between 20 and.or 40 dollars. It never came, received an email that said it got sent back because of the wrong address (it was the correct address,) emailed them, never got my product and got taken for the money, never go a refund. DO NOT ORDER FROM THIS SCAM COMPANY!
Hi Debra!
I am very sorry top read about your bad experience.
Could you please contact us at returns@nextdealshop.com so we can assist you in this?
I'd like to help you here, but I cannot locate your order due to the missing information.
I'm not sure why there are so many complaints, but I am going to give a positive review... I placed an order on 08/06/18, was immediately sent a confirmation, and within a few days had a tracking number. The item came from China and was in my mailbox yesterday, 08/15/18! I ordered an off the shoulder striped top, and I absolutely LOVE it! Good quality, fit, and SO darn cute! I will definitely purchase other items in the future... thanks #nextdealshop!
Hi Janet!
Thank you so much for your review!
It means a lot to us for sharing your positive experience.
If you should need any assistance from our end, please contact our customer service.
Still waiting on my order, not happy have not received as yet. Why is it taking so long! Where are my aluminous pebbles. Not happy!
Hi Roslyn!
Thank you for your review!
Please be reminded of our shipping times:
Packages to the US and Canada are usually delivered in 2 to 15 business days.
Shipping time to Australia and New Zealand is usually 3 to 10 business days.
It usually takes 4 to 8 business days to deliver to the UK.
Shipping time to other European countries is normally 5 to 12 business days.
I will send your personal tracking link as a private message for your convenience.
Should you need further support, please do not hesitate to contact our customer service at info@nextdealshop.com
I have received several responses from Thomas B. I have replied providing the information he has requested, to no avail. I was asked to provide order number information. I copy pasted that information from my PayPal transactions and emailed it using the "contact us" button on the website for NextDeal Shop. Received a reply asking for my email information to look for my order. Then why ask for the order number. You should have my email information from the numerous emails I sent. Also, they most definitely have my email as I receive daily promotional emails from them. Still trying to get a refund.
I think you might have misunderstood my request.
As I cannot see your information here, I do not know which email address to look for, or what order this is about.
Please send me a message here with the information requested so I can follow up for you.
You state that your orders ship within 24 hours, mine shipped 2-3 weeks after the order was placed and did not get a shipment notice until my CC company acted on my behalf after I emailed and called and left messages for your customer service. As far as the emails are concerned, I find it interesting that I am able to receive promotional emails, daily from your company, that never go to SPAM and yet I never received one email from you regarding my complaints. I also see that I am not the only person having trouble with your products not working. I do not want a discount on replacement lights, i want a full refund. I must go out and replace 7 lights so that they all match... this should not be my problem when you STAND behind your products. Thank you
Order 7 fence post lights. Never received a shipment notice. Contacted cc company to cancel order. Suddenly I received a shipment notice. Now 3 of the 7 lights are not working. Again tried to contact them, no response. Again, called cc company, still no response from Next Deal. Would never buy anything from them again. Terrible customer service and substandard products.
They promote outdoor solar lights but they don't last. When I asked for replacement after only using it for less than 3 months, they said their warranty is only for 60 days and offered a 20% discount to buy another one (what a joke). Obviously they know their products are crap as they only expect it to last 60 days (but also takes about 30 days to get to you).
Hi Christine!
Thank you for your review, we take it very seriously.
We always strive to improve our services and are always looking for ways to better our customer's experience.
You are correct in stating our warranty period, but we also mention this on our website.
We do stand by the products we sell and are careful with the suppliers we use.
When a product does not pass our quality control, it is sent back to the manufacturer.
Sadly, as happens with any product, defects occur once a product is in use.
We apologize for the inconvenience this has caused you.
I wish I could do more for you at this time, but as you did not provide any order information, I am not able to locate your order.
Should you need further support in this case, please contact us at returns@nextdealshop.com
6 months waiting - nothing. Stay away. No way to get in touch with them - crap, crap, crap. They keep offering discounts! No bargain if they send your $#*!!
Hi Larry!
Could you please contact us at returns@nextdealshop.com so we can assist you in this?
I'd like to help you here, but I cannot locate your order due to the missing information.
I SPENT 50 DOLLARS ON SOME OUT DOOR LIGHTS ONLY GOT PART OF MY ORDER AND THEY WILL NOT RETURN ANY EMAILS AND YOU WILL NOT BE ABLE TO CONTACT THEM EITHER. THEY ARE NO GOOD! DON'T ORDER FROM THEM! SAVE YOUR MONEY. I HAVE TURNED THEM INTO MY BANK FOR FRAUD!
Hi Adruana!
Thank you for your review, we take these things very seriously.
I would like to let you know that our customer service responds to all emails sent to us within 12-24 hours.
We found that some customers do not receive our reply in their inbox, as the filters of their email are set strictly.
This could have been the case for you as well.
We recommend to check your Spam/Junk folder if you did not receive a reply in your inbox after 24 hours.
Should you need further support in this case, please contact us at info@nextdealshop.com
PLEASE DO NOT ORDER FROM www.nextdealshop.com. They are a fraudulently advertised website and they are based in China. Their prices are a rip off and shipping took 3 weeks. I have cancelled my order within 10 minutes of placing and they replied after 14 hours later saying it was too late because they shipped already. I insisted I didn't want the shipment and asked for a refund but they shipped to me anyway. I didn't get the order until 3 weeks later because it was shipped from China. I asked to return the products for a refund and they kept dancing around and offering me future discounts. Finally, they told me that I need to ship back to China at my own cost! I had to dispute the charge with my credit card company and file complaints via Better Business Bureau. There is no "real customer service" to answer phone calls because they don't even have a number and they only answer emails during their day time in China. You will never get your money back once you placed the order. THIS COMPANY IS A SCAM!
Hi Sally!
I am sorry to read about your experience.
We are in fact an international company and are most certainly not a fraudulent website.
We take pride in shipping our orders out within 24 hours after it has been placed.
We offer a 60 days return policy to all customers, as we show on our website.
Once an order is returned to our warehouse, a full refund is provided.
Currently we do not offer contact by phone, but please trust me that our customer service is very real.
We reply to all emails within 12-24 hours.
I wish I could do more for you at this time, but as you did not provide any order information, I am not able to locate your order.
Should you need further support in this case, please contact us at returns@nextdealshop.com
We bought 4 Solar-Powered Glass Brick Path Light within weeks the first one failed after 2 months - the second and within 4 months the third failed. When I wrote to the supplier they said they were out of warranty. The Solar-Powered Glass Brick Path Light are very expensive and very poor quality. Dont waste your money.
Hi Christine!
Thank you for your review, we take it very seriously.
I would like to point out that we mention our warranty terms on our website.
We do stand by the products we sell and are careful with the suppliers we use.
When a product does not pass our quality control, it is sent back to the manufacturer.
Sadly, as happens with any product, defects occur once a product is in use.
We apologize for the inconvenience this has caused you.
We would like to offer you a gesture of our goodwill by offering you a discount on our website.
Could you please contact out customer service? info@nextdealshop.com
They advertise on Facebook many beautiful things that lure you in to their site. My advice... don't go there! I ordered solar powered string lights for my backyard deck. When fully charged the lights were so dim, it didnt even illuminate the steps enough to see there were steps! When I emailed the company and told them I want to return, they asked me to "video tape" the product.?! And they asked me to check for missing parts, and assured me they can help to make it better. I just wanted to return it because its a crappy product! Finally after 4 emails they agreed to let me return and gave me an address in CHINA!
So I have to ship these $25 string lights to CHINA for a refund?! Pretty sure the shipping would cost more than the product itself! Now Im stuck with a product that doesn't work and I'm out $25. What a rip off! Stay away from this company. You'll only be disappointed!
I bought the solar fountain It was hard to start and then you had to re-start it. Then it just completely fell apart. $40 for nothing!
I also bought the wide angle solar motion sensor security light. You need to hard mount it and there is a button in the back that you press off 1, 2, 3 and of course they don't tell you what they mean and you cannot change them once screwed in.
Glad President Trump put tariffs on China because this is pure junk! They should stick to fireworks!
From the business
At Next Deal Shop, we pride ourselves on the following principles: Product Quality - All products sourced directly from manufacturers and are thoroughly tested. Discounted Prices - By sourcing direct, we cut out all middlemen costs to get you the...
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Dear Ms R.,
Thank you so much for your positive feedback.
We look forward to seeing you again on our website.