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I SPENT 50 DOLLARS ON SOME OUT DOOR LIGHTS ONLY GOT PART OF MY ORDER AND THEY WILL NOT RETURN ANY EMAILS AND YOU WILL NOT BE ABLE TO CONTACT THEM EITHER. THEY ARE NO GOOD! DON'T ORDER FROM THEM! SAVE YOUR MONEY. I HAVE TURNED THEM INTO MY BANK FOR FRAUD!
I ORDERED AND THEY CHARGED MY ACCOUNT AND THEN THEY CANCELLED MY ORDER. I'M NOW GOING THROUGH MY BANK AND REPORTING FRAUD ON THIS COMPANY AND TRYING TO GET MY MONEY BACK! DON'T ORDER FROM THEM.
Dear Adriana C.,
We are sorry to hear that this misunderstanding caused.
We will transfer the money back to your original account if we cancel your order. And the refund will pass two steps in the process, our website and issuing bank.One of the key reasons that a credit card refund takes as long as it does is the number of steps involved in the refund process. Please pay attention to your account.
If you still can not check the refund after the date which we promised, could you please contact again? We will check that for you. Anything will be clear after a good communication. You can contact us via email(service@yoins.com), the live chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday). If you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
For any further assistance or necessity do not hesitate to contact us.
Best regards,
Yoins team
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Hi Adruana!
Thank you for your review, we take these things very seriously.
I would like to let you know that our customer service responds to all emails sent to us within 12-24 hours.
We found that some customers do not receive our reply in their inbox, as the filters of their email are set strictly.
This could have been the case for you as well.
We recommend to check your Spam/Junk folder if you did not receive a reply in your inbox after 24 hours.
Should you need further support in this case, please contact us at info@nextdealshop.com