Next Deal Shop FAQ | Sitejabber

Question:

Why no one is responding to my concerns. ordered product and was charged on 12/13/2016 for $56.98. received tracking number 4607584811 stating package would be delivered on 12/16/2016 and required signature. stayed home all day and no package. contacted shipper dhl and they told me package was returned to shipper....why !!!! i have written three different inquiries to nextdealshop to find out why and what they are going to do. get the typical 48 hrs response message but no replies are every sent. i am pretty sure that i won't see this package by xmas and i am wondering when the refund will come. will someone have the courtesy to respond to my questions Why no one is responding to my concerns. ordered product and was charged on 12/13/2016 for $56.98. received tracking number 4607584811 stating package would be delivered on 12/16/2016 and required signature. stayed home all day and no package. contacted shipper dhl and they told me package was returned to shipper....why !!!! i have written three different inquiries to nextdealshop to find out why and what they are going to do. get the typical 48 hrs response message but no replies are every sent. i am pretty sure that i won't see this package by xmas and i am wondering when the refund will come. will someone have the courtesy to respond to my questions

Answer:

I can't answer your question, but what I did was make a complaint through PayPal. I just did it so I don't know what the results will be. You might want to contact your credit card company and refer to this site with all the negative reviews.

By Joanne B. over a year old

Question:

We have a charge for something we did not order. no one at next deal shops will return an email and the phone number does not work. We have a charge for something we did not order. no one at next deal shops will return an email and the phone number does not work.

Answer:

Hi Ronalda! Sorry to hear about this. I want to let you know that our customer service replies to all emails within 12-24 hours, and not a single question is missed. Their reply may have been filtered to your spam folder though (depending on the rules of your email provider) If you send us a private message here on Sitejabber, we can find the information for you as well. Please make sure to provide us with your order information (order number, email address, etc.) so we can find your details in our systems.

By NextDealShop C., over a year old

See more answers (3)

Question:

Why do you have so many negative feedbacks? Why do you have so many negative feedbacks?

Answer:

Everyone had a different experience. I purchased some waterfall lights before Xmas. I bought six sets in total. After Xmas one set stopped working. I contacted them via email and albeit rather lengthy I have today had a result. I found the best point of contact is via email. I must say the lights are beautiful I put them outside and I have had people knocking on my door to ask where they can get some. I am now being sent a replacement set. I speak as I find and I am very happy with my product also with he after sales service

By Ellie E. over a year old

See more answers (3)

Question:

How long does shipping take ? placed order on 1/22/2017 and have received no info about order other than it was shipped. have no tracking or shipping number. How long does shipping take ? placed order on 1/22/2017 and have received no info about order other than it was shipped. have no tracking or shipping number.

Answer:

I ordered a Christmas gift on December 14,2017, Today is 12/25. Still no order. The tracking # provided doesnt appear on Fed Ex or UPS. I emailed to let them know and received response that tracking # doesnt show up because websites are so busy. They promised Xmas delivery if ordered before 12/16. Over promise. Under perform. Oh well, its out of our hands once products leaves their distribution center, blah blah blah. DO NOT ORDER ANYTHING FROM THEM!

By Debi H. over a year old

See more answers (3)

Question:

I cannot seem to find my shipping order tracking number. my order # is 246628 can you help with this? I cannot seem to find my shipping order tracking number. my order # is 246628 can you help with this?

Answer:

I have sent many emails, not a single one has been returned.

By Ronalda A. over a year old

See more answers (2)

Question:

Has anyone ever ordered face masks from this company and if so, how were they? they claim the n95 are legit but im doubting it. Has anyone ever ordered face masks from this company and if so, how were they? they claim the n95 are legit but im doubting it.

Answer:

Hello Lorraine, we do have the FDA certificate for our masks, for further information you can always visit our main website www.nextdealshop.com =)

By NextDealShop C., over a year old

Question:

Is warmrox a scam?? Is warmrox a scam??

Answer:

Sorry, this is a question we cannot answer, as we do not know who this company is :/

By NextDealShop C., over a year old

Question:

I need to return some items I need to return some items

Answer:

Hello LIz, we are truly sorry to hear that, please contact our customer service team as soon as possible if you still have problem with your order info@nextdealshop.com

By NextDealShop C., over a year old

Question:

I love your website theme. which you were used? I love your website theme. which you were used?

Answer:

Our website themes are designed in house by our design department.

By NextDealShop C., over a year old

Question:

Bought 6 vintage solar garden lamps, received on 5 feb, emailed with pictures info@ and returns@nextdealshop that 3 arrived damaged. why no response? Bought 6 vintage solar garden lamps, received on 5 feb, emailed with pictures info@ and returns@nextdealshop that 3 arrived damaged. why no response?

Answer:

Hello Michelle, if you have any problem please keep updated our customer service team, they will be replying you within 12-24 hours, please check your spam emails if you are unable to find our replies or please send us an email again so that we can assist you, we apologize for any inconvenience caused.

By NextDealShop C., over a year old

Next Deal Shop Questions & Answers

We have a charge for something we did not order. no one at next deal shops will return an email and the phone number does not work. We have a charge for something we did not order. no one at next deal shops will return an email and the phone number does not work.

Why do you have so many negative feedbacks? Why do you have so many negative feedbacks?

I cannot seem to find my shipping order tracking number. my order # is 246628 can you help with this? I cannot seem to find my shipping order tracking number. my order # is 246628 can you help with this?

Has anyone ever ordered face masks from this company and if so, how were they? they claim the n95 are legit but im doubting it. Has anyone ever ordered face masks from this company and if so, how were they? they claim the n95 are legit but im doubting it.

Is warmrox a scam?? Is warmrox a scam??

I need to return some items I need to return some items

I love your website theme. which you were used? I love your website theme. which you were used?

Bought 6 vintage solar garden lamps, received on 5 feb, emailed with pictures info@ and returns@nextdealshop that 3 arrived damaged. why no response? Bought 6 vintage solar garden lamps, received on 5 feb, emailed with pictures info@ and returns@nextdealshop that 3 arrived damaged. why no response?

Can’t see your question? Ask to get answers from the Next Deal Shop staff and other customers.